Customer reviews from Samsung US
Samsung - Galaxy Z Fold8 256GB (Unlocked) - Lavender
Average customer rating
4.9
(1,920 Reviews)
Rating breakdown 1,920 reviews
5 Stars
1,698
4 Stars
205
3 Stars
12
2 Stars
3
1 Star
2
85%of customers recommend this product.
(
11 out of
13)
Customer Reviews for Samsung - Galaxy Z Fold8 256GB (Unlocked) - Lavender
Customer Rating
1
Defective
on August 30, 2026
Posted by: Alex
from Illinois
I saw other review for lagging and decided to wirte my review as well. I loved the phone as soon as I got it out the box. Used it for 2 full days. Those 2 days I had lagging issues, complete freezing, and some times he screen wouldn't resize websites. I did some troubleshooting and still had issues. So I decided to exchange the phone. Samsung won't do exchanges so I decided to return the phone so i can reorder. I have been waiting a week for a return label that is supposed to take no more than 48 hrs to receive. This really makes me not want to have a samsung. These aren't the only foldables now. I did love Samsung but this experience has been very disappointing.
Also expect to call Samsung multiple times to get help. I had to chat and call and im still waiting on the return label.
Also expect to call Samsung multiple times to get help. I had to chat and call and im still waiting on the return label.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, August 31, 2026
Hello Alex, thank you for sharing your experience of your Samsung Galaxy Z Fold8 with us. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided links to resources to help you troubleshoot the lag and freezing you mention experiencing with your device. We have also provided a link to the complete manual to help you customize the settings to ensure you are able to browse the internet comfortably. We have lastly, provided a link to the Samsung Support Team to assist you further with any additional matters that may be causing frustration for you. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best galaxy phone
on August 30, 2026
Posted by: Jonjon
[This review was collected as part of a promotion.] I choose this phone I just love the foldable screen into a mini tablet so thin and pocket size i love it all cant take of my hands lol
Value
5
Response from Samsung USBy R&R Team, September 1, 2026
Hi there Jonjon, thank you for sharing your feedback on your Samsung Galaxy Z Fold8. We are so pleased to hear that you are enjoying the design and usage of your new device. We have shared links to resources to help you fully explore and customize your new device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great new form factor!
on August 30, 2026
Posted by: WordHarbour
[This review was collected as part of a promotion.] I chose the Galaxy Z Fold8 because I wanted something that felt different from a traditional phone but still worked well for everyday use. I came from a Galaxy S24 Ultra, and one thing that surprised me is that the Fold8 actually feels easier to use one-handed when it’s closed. The shorter cover screen makes it more comfortable to reach across and navigate, while opening it up gives me the larger display when I want more space for streaming, browsing, reading or work.
The phone feels thinner and more manageable than I expected, and performance has been fast and smooth. I’ve also been happy with the cameras for everyday use.
The one thing I’d really like to see in a future Fold is a dedicated telephoto lens. Coming from the S24 Ultra, I do miss having true optical zoom, and adding that would make the Fold feel like an even more complete flagship.
Overall, I’m really enjoying the Fold8!
Value
4
Response from Samsung USBy R&R Team, September 1, 2026
Hi WordHarbour, thank you for sharing your experience of your Samsung Galaxy Z Fold8 with us. We are pleased to hear that you are enjoying the upgrade to your new device, and that it feels easy to use and comfortable in your hand every day. We have provided a link to an article to help you capture the best possible photos and videos with your device. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Learn about camera modes and settings on your Samsung Galaxy Z Fold8
https://www.samsung.com/us/support/answer/ANS10013190/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Learn about camera modes and settings on your Samsung Galaxy Z Fold8
https://www.samsung.com/us/support/answer/ANS10013190/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Upgrade from the Fold 7, despite the camera
on August 30, 2026
Posted by: LKT1
from Cadiz, KY
Great upgrade from the Fold 7, but the camera layout could be better
I upgraded from the Fold 7 to the Fold 8 Wide, and overall I really, really like this phone. The wider size is a big improvement for me. It feels more comfortable to use, and I prefer the proportions of the Fold 8 Wide over my Fold 7.
My biggest complaint is the camera placement and orientation. When holding the phone in portrait mode to take a picture, I frequently find myself putting my finger over the flash. I think the camera module would work much better in a landscape orientation across the top of the phone. There is plenty of width available, and that layout would give you more room to hold the phone naturally without your fingers getting in the way of the camera or flash.
I also think the cameras themselves could be better. They aren't bad, but for a premium phone at this price point, I expected a little more from the camera quality. Fortunately, photography isn't a primary function for me, so it doesn't take away much from how much I enjoy the phone.
Overall, I'm very happy with the Fold 8 Wide. Coming from the Fold 7, I definitely prefer the new size and form factor. If Samsung improved the camera quality and reconsidered the camera/flash layout on the next version, it would address my biggest complaints.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Glad I made the switch!
on August 30, 2026
Posted by: Kreiss626
[This review was collected as part of a promotion.] I love the z fold 8. I usually do not buy phones every year but this time I am glad I switched from the fold 7 to the fold 8. I chose the z fold 8 because I mainly use it for media and viewing my spreadsheets.
The fold 7 had a form factor that is not well balanced while holding in your had. What do I mean by well balanced? If you hold the fold 7 or fold 8 ultra you will noticed how much back support you have to give the phone in order to hold it. Because the "heavy" camera lens is way at the top relative to the rest of the body, which is light, you will feel the noticeable weight the cameras bring as you try to hold it at the bottom because you're naturally trying to hold the phone to type or browse.
I definitely used the front screen on the fold 7 more than I had opened it and I knew very well that the fold 7 screen was still too narrow (I went from fold 4 to fold 7). It was definitely worth the upgrade from fold 4 to 7. However, compared the fold 8 this is THE form factor for most people. I didnt buy the fold 8 for the decreased black bars, I already knew the size of videos are still roughly the same when comparing fold 7 to fold 8. I chose the fold 8 because I needed something more subtle, well balanced on my hand, and has a better front experience. The only time I open any fold was whenever I needed to watch a movie or needed two apps open while at work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Z Fold8 2026
on August 29, 2026
Posted by: Les2bell
[This review was collected as part of a promotion.] I love this phone, not only because of the size but the quality of it. It's very pocket size a bit bigger then the z flip 7 that I had before for obvious reasons but I like how small it is compared to a regular phone and also how I don't have to necessarily open the phone to use the apps that I have. When I open the phone I usually just play video games or watch movies which is basically the whole point of the phone. I just love its function so much, and the features as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Finally a fold phone that makes sense
on August 29, 2026
Posted by: Levin88
[This review was collected as part of a promotion.] This is so good. I've been waiting for a wide fold phone that I can use in the U.S. for a couple of years. Immediately the food 8 was announced, I placed an order. It is the only form that makes sense to have a folded phone. When folded, the phone is the perfect size for carrying in the pocket, and when unfolded, wow, great for everything, video, gaming, multitasking, etc.
I am so glad that I chose Samsung and sticked to it for a number of years now. The phone is amazing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone!
on August 29, 2026
Posted by: Ssssss
[This review was collected as part of a promotion.] Great phone! So many features! Wide screen but still small enough for a pocket. So happy with my purchase, I recommend it!
Value
5
Written by a customer while visiting Samsung US