New washer showed up with scratches all over the drum and soap stains.
No, I would not recommend this to a friend.
Response from Speed QueenBy Margie, Customer Support, May 7, 2026
We're sorry to learn of this. While it is routine for appliances to be run empty and tested in the factory, we wouldn't anticipate anything showing up with damage. We'd recommend reporting and concealed damage to the retailer directly, but our Customer Support is also available to help. You can reach us at 800-552-5475 (Monday to Friday; 8:30am – 4:00pm Central Standard Time).
We do not know how we did not own a Speed Queen sooner. The washer is a beast. All cycles run very smoothly. Very easy to operate. The spin cycle is the most quiet we have heard (or not heard).
So far no issues. It's built like a tank. Hardly any plastic. The build quality reminds me of the old Maytag washer my mother had. That one lasted 26 years!
There is marks scratches in the drum I sent in photos and was told it was not covered by the warranty. They are apparently covered by a clear coat because the surface is smooth. Went to the dealer to discuss my options and they had one on display that looked exactly like mine.How do you think that looks like to a prospective customer? If I would've had the chance to look at one before I purchased I most certainly would not have purchased a Speed Queen it looks rinkydink.Shows a lack of Quality.
No, I would not recommend this to a friend.
Response from Speed QueenBy Margie, Customer Support, April 6, 2026
Hi, Keggy. We understand the concerns regarding the tub of your new washer, and apologize that the experience hasn't been positive. Hearing this feedback is important so we can fully understand how something like this can impact our customers, and rest assured, this will reach our Quality Team. If there are any questions or concerns we can try to help with further, please let us know at 800-552-5475 (Monday to Friday; 8:30 am – 4:00 pm Central Standard Time).
So fare, about 1 month or so in, I’m very happy with my new Speed Queen. She’s sleek and efficient with an easy to use panel. And I love than I can just put my laundry sheets directly into the tub. She’s does a great job and I love the 5 year parts and labor warranty too!
Durable, well built. Glad it does not have all the WiFi junk. Would prefer a larger capacity. Great to have a 5 year warranty. Maybe offer an extended warranty?