Customer reviews from lg.com
LG - gram 17" 2.5K Touchscreen Laptop - Intel Core Ultra 7 Processor 256V - 16GB RAM - 512GB SSD - Copilot+ PC - Obsidian Black
Average customer rating
3
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for LG - gram 17" 2.5K Touchscreen Laptop - Intel Core Ultra 7 Processor 256V - 16GB RAM - 512GB SSD - Copilot+ PC - Obsidian Black
Customer Rating
1
Had to return
on October 6, 2026
Posted by: Greg in The Villages FL
from FL
Trued setting up 3-4 times. Microsoft said [something went wrong' The LG had me set up the LG 3 times, picked password, security questions, opps, something went wrong.
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy LG, October 12, 2026
Hi, Greg. Thank you for sharing your experience regarding your recent LG 17Z90TL-H Laptop purchase. We acknowledge your feedback regarding the setup process and the initial activation hurdles you encountered, and we appreciate you taking the time to share your perspective with us. We remain dedicated to upholding high product standards and delivering a smooth, dependable user experience. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support or if you have any additional inquiries. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Re: Laptop stopped booting, LG refuses to fix
on October 2, 2026
Posted by: Debdg
Re: Laptop stopped booting, LG refuses to fix
LG reached out and the laptop was fixed. Kudos to the President Support team.
Quality
5
Features
5
Value
5
Response from lg.comBy LG, October 4, 2026
Hello! Thank you for sharing your updated experience regarding your LG 17Z90TL-H Laptop! We're absolutely delighted to hear that our team got everything taken care of and that your system is up and running smoothly again. Delivering top-tier support when it matters most is what we continuously strive for. If you ever need any assistance in the future, please feel free to reach out to @LGUSSupport. ^James
Written by a customer while visiting lg.com