Customer reviews from lg.com
LG - gram 17" 2.5K Touchscreen Laptop - Intel Core Ultra 7 Processor 256V - 16GB RAM - 512GB SSD - Copilot+ PC - Obsidian Black
Average customer rating
2
(1 Review)
Rating breakdown 1 review
5 Stars
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4 Stars
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3 Stars
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1
1 Star
0
Customer Reviews for LG - gram 17" 2.5K Touchscreen Laptop - Intel Core Ultra 7 Processor 256V - 16GB RAM - 512GB SSD - Copilot+ PC - Obsidian Black
Customer Rating
2
Disappointing
on March 13, 2026
Posted by: Streetslide
Major disappointment that it has an ir webcam but can't do face recognition for window hello. That and the volume level of the sound sucks. Probably returning. A high dollar laptop that can't use windows hello is absurd.
Features
1
Value
1
Response from lg.comBy ^Rich, LG Digital Care Team, March 14, 2026
Hi there, thank you for taking the time to share your experience. We understand you expected Windows Hello facial recognition on your LG gram 17 Inch Copilot+ PC, model 17Z90TL‑H.AUB6U3. This model includes an FHD IR webcam for clear video calls, and checking the Windows Sign‑in Options menu to confirm which authentication methods are enabled can help verify what your device supports.
For a clear breakdown of which LG laptop models include facial or fingerprint recognition, this guide is very helpful:
https://www.lg.com/us/support/help-library/lg-laptop-how-to-distinguish-fingerprint-detectionfacial-detection-models--20154861963296
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
For a clear breakdown of which LG laptop models include facial or fingerprint recognition, this guide is very helpful:
https://www.lg.com/us/support/help-library/lg-laptop-how-to-distinguish-fingerprint-detectionfacial-detection-models--20154861963296
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
