Customer reviews from geappliances.com
GE - 36 in. Wide 27.9 Cu. Ft. Side-By-Side Refrigerator with Extra Tall Dispenser and In-Door Icemaker - White
Average customer rating
4.1
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
66
4 Stars
22
3 Stars
11
2 Stars
7
1 Star
10
69%of customers recommend this product.
(
27 out of
39)
Customer Reviews for GE - 36 in. Wide 27.9 Cu. Ft. Side-By-Side Refrigerator with Extra Tall Dispenser and In-Door Icemaker - White
Customer Rating
1
Ice maker
on November 3, 2026
Posted by: Icemakerpiece of crap
This unit has the most horrible ice dispenser. It freezes up at least once a week . When it does you get no ice unless you take the bucket off. And thaw the thing out.
Response from geappliances.comBy Morgan, GE_Appliances, November 5, 2026
We would like to provide you with some troubleshooting tips for your refrigerator’s ice maker. We recommend ensuring that the doors are fully closed, avoid overfilling the glass, or using narrow glasses. Back-up ice can jam the chute or cause the door in the chute to freeze shut. If ice is blocking the chute, remove the ice bucket and poke it through with a wooden spoon. It is important to ensure that each compartment is ¾ full and the proper temperatures are set. We recommend that the refrigerator compartment is set to 37°F, and the freezer compartment set to 0°F. You can view more troubleshooting tips in this article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39364. If the issue persists after troubleshooting, we recommend scheduling an appointment with one of our Bodewell technicians by calling 1-833-4BODEWELL or online here: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting geappliances.com
Customer Rating
4
Bottom Organizational Shelf for Fridge
on November 3, 2026
Posted by: Aprilrose
The shelf that only extends halfway to the door actually fits perfectly on the very bottom of the door. It was originally installed at the top of the door and everything fell through. Very frustrating. I only just now figured out that it should be installed at the bottom of the fridge door.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great side by side fridge/freezer
on November 2, 2026
Posted by: JoeM
[This review was collected as part of a promotion.] This side by side fridge/freezer is very nice looking. It's stainless steel, so cleaning it is pretty simple as long as you have the correct cleaning items. It is very spacious. I had a counter depth before, this thing is a beast in size. The durability of this word seems like it will last a long time, looks like it was built pretty well. The ice maker makes small ice cubes which I like and it also has a crushed feature which I love. Setup was pretty easy. Very quiet also. I didn't have the water line hooked up to it at first and it sounded pretty noisy but once I got the water line hooked up and got very quiet. I recommend this product.
Written by a customer while visiting geappliances.com
Customer Rating
2
Icemaker Doesn't Dispense
on November 1, 2026
Posted by: Anonymous
from Albany. IN
After turning on the ocemaker and going thru the process of emptying first 3 containers of ice, ice won't dispense and is frozen stuck in tube. Also, thawing and dripping in tray and floor. Will be calling for a replacement after 48 hours of ownership.
Features
4
Performance
3
Quality
4
Value
4
Response from geappliances.comBy Sarah, GE_Appliances, November 4, 2026
We’d like to assist with the issues you’re having with ice not dispensing and freezing in the chute, and with leaking. We have information about clearing a jam in the ice chute at this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21757&. That article also includes other troubleshooting to address an issue with ice not dispensing.
We have information about what to do if ice isn’t dispensing because it’s clumping as well, at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21554. One tip we suggest is ensuring the freezer is at least ¾ full of food; an adequate food load will help to maintain the temperature and avoid ice thawing and refreezing in clumps that can cause a blockage.
If the provided troubleshooting doesn't solve the issue with thawing and dripping, we have information about addressing the icemaker leaking/dripping water here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17382.
If you continue to have issues and think service is needed, an appointment can be scheduled with one of our Bodewell technicians by calling 1-833-4BODEWELL or by visiting this site: https://www.bodewell.com/schedule-repair-service.
We have information about what to do if ice isn’t dispensing because it’s clumping as well, at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21554. One tip we suggest is ensuring the freezer is at least ¾ full of food; an adequate food load will help to maintain the temperature and avoid ice thawing and refreezing in clumps that can cause a blockage.
If the provided troubleshooting doesn't solve the issue with thawing and dripping, we have information about addressing the icemaker leaking/dripping water here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17382.
If you continue to have issues and think service is needed, an appointment can be scheduled with one of our Bodewell technicians by calling 1-833-4BODEWELL or by visiting this site: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting geappliances.com
Customer Rating
5
Incredibly spacious interior
on October 31, 2026
Posted by: FlorG
[This review was collected as part of a promotion.] This fridge is surprisingly spacious inside, despite its regular size on the outside. Love how simple it is. The water dispenser easily fits my 40 oz water bottle, so no more ice/water spills in front of the fridge. The ice maker has a perfect large capacity because we always have lots of ice on hand.
A feature that really made a difference for me is the glass freezer shelving. No more food falling through the racks due to its weight!
I'm very happy with this fridge; it delivers what you need without all the unnecessary upgrades.
The only con is that it can be a bit loud when it's making ice.
This fridge is Practical, spacious, well designed and a great value. Highly recommended! You won't be disappointed.
Written by a customer while visiting geappliances.com
Customer Rating
5
Old habits die hard......
on October 31, 2026
Posted by: dft1
After 29 years I decided to replace my almond GE side by side with stainless so that I could have all the appliances in my kitchen match. First, I'd taken care of the almond one and it was working fine including the ice maker. I'd never replaced anything except the condenser fan when I was 73 yrs old and now I'm 75 so it was very easy once I matched the correct fan online. After 29 years I couldn't get myself to buy another brand. It's been 5 weeks since it was delivered. Things that I like about the new one: taller ice dispenser, no tray needed in dispenser area so it wipes out easy if you have to wipe it, more space in the freezer & it does not need the coils cleaned. I will not be able to verify the efficiency since I got it when the season was changing and my ac was running less also. The only thing that concerns me is that I have the temperature set as low as it will go at 34 for the frig side and the 2 thermometers that I put in the top back vent area are both only registering 40-41. I don't have any margin to go any lower and I am supposed to keep it 40 or less for other reasons that I won't go into here. I don't know if this is normal. My old one was running under 40 on level 7 and I had 2 more levels to make it even colder if I desired. My food is cold and I have not found anything frozen. In natural light I do not see fingerprints but under artificial lights I can see them so maybe I should try to stay away from it after dark. Not gonna happen. The left side is exposed to open kitchen space and like all refrigerators it is dark grey so it causes more darkness on that side and that is just a 75 yr old's observance. (I loved the almond color better). Almond was neutral and didn't stand out like a sore thumb. I felt that I had to get stainless because my washer and dryer sit next to the right side of it in my kitchen and they aren't available in almond. I gave my old one to some good friends who are still enjoying it. So at the end of the day I cannot find anything to make this a deal breaker. It's working fine and there isn't any water running out on the floor. I hear a few weird noises coming from it from time to time but I assume that is the defroster melting the ice build up so that's a good sign I guess. Whenever the noises stop entirely I will know the defroster isn't working, right? My Model is GSS28NYYBHFS
Written by a customer while visiting geappliances.com
Customer Rating
5
Side-by-Side
on October 30, 2026
Posted by: KJ1512
[This review was collected as part of a promotion.] It's exactly what I wanted and no problems so far.
Written by a customer while visiting geappliances.com
Customer Rating
1
refrigerator
on October 29, 2026
Posted by: Judy 3779
Have this refrigerator for a month and already the Ice maker dispenser is not working and they have to replace the whole door. They say this is happens to a lot of these.
Response from geappliances.comBy Diego, GE_Appliances, November 2, 2026
We want to help you with your refrigerator not working properly. We recommend scheduling an appointment with one of our Bodewell technicians by calling 1-833-4BODEWELL or online here: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting geappliances.com