Great lights but very delicate, if they get knocked or pulled in the wrong way an LED will be dead. When you can see the lights this is very noticeable. They need to be much tougher.
I would recommend this to a friend!
Response from PhilipsHueBy Customer Service, Philips Hue, July 29, 2026
We’re truly sorry to hear that one of your lights may have been damaged after being knocked or pulled. We understand how important it is for your setup to shine perfectly, and we’d love to take a closer look at what happened. Please reach out to our support team https://www.philips-hue.com/en-us/support/faq#contact We’ll be delighted to assist you, explore the situation together, and help you find the best solution so your lights can continue brightening your space just as they should.