Customer reviews from hp.com
HP - LaserJet Pro MFP 3105sdw Wireless AI-Enabled Black-and-White All-in-One Laser Printer - White
Average customer rating
4.3
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
94
4 Stars
18
3 Stars
5
2 Stars
6
1 Star
11
81%of customers recommend this product.
(
47 out of
58)
Customer Reviews for HP - LaserJet Pro MFP 3105sdw Wireless AI-Enabled Black-and-White All-in-One Laser Printer - White
Posted by: Terri at Aztec
from Millbrook, NY
Verified Purchase:Yes
I have only had this printer about one week. So far, the print quality is very good and the scanning is very good. I have not tried sending a fax just yet.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: HP smart print awful
Verified Purchase:Yes
Printing and scanning features are not dependable. HP print program is cumbersome to access
Value
1
Response from hp.comBy Keith, HP Care, February 6, 2023
Hi there.
I’m sorry to hear that you've encountered difficulty with your printer. I can wholly understand why undependable printing and scanning performance via the HP Smart App and problematic access to your Instant Ink printing plan would be a frustrating combination. I want to help you remedy these issues, so I’ll offer what I hope are some helpful resources and suggestions.
First, I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/35801027
For any clarification or adjustment associated with your printing plan, you can contact our Instant Ink program so we can help you resolve the situation. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that you've encountered difficulty with your printer. I can wholly understand why undependable printing and scanning performance via the HP Smart App and problematic access to your Instant Ink printing plan would be a frustrating combination. I want to help you remedy these issues, so I’ll offer what I hope are some helpful resources and suggestions.
First, I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/35801027
For any clarification or adjustment associated with your printing plan, you can contact our Instant Ink program so we can help you resolve the situation. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: cbrower
Verified Purchase:Yes
does not scan on two sides but copies on two sides
Value
1
Quality
5
Written by a customer while visiting hp.com
Posted by: tkla
Verified Purchase:Yes
This printer has 2.4/5ghz wifi. It's a big improvement, especially if you have a mesh router. It has not lost the connection like the old hp printers did. And it's fast.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Ratings-Only Reviews
Based on the average of (58) ratings-only reviews
Overall Customer Rating
4.3