Customer reviews from hp.com
HP - Smart Tank 5001 Wireless All-in-One AI-Enabled Cartridge-Free Supertank Inkjet Printer with 3 Years of Ink Included - Basalt
Average customer rating
4.2
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
238
4 Stars
59
3 Stars
21
2 Stars
13
1 Star
40
89%of customers recommend this product.
(
135 out of
152)
Customer Reviews for HP - Smart Tank 5001 Wireless All-in-One AI-Enabled Cartridge-Free Supertank Inkjet Printer with 3 Years of Ink Included - Basalt
Posted by: Philip 1
from High Ridge, Mo
Verified Purchase:Yes
Great product and works well, but a little overpriced.
I would recommend this to a friend!
Value
4
Quality
5
Written by a customer while visiting hp.com
Posted by: Corgiworks
from Denton, TX
Verified Purchase:Yes
We have only had it about 2 weeks. So far so good. We liked the idea of refills but were surprised it still has cartridges that will dry out.
I would recommend this to a friend!
Value
4
Quality
4
Written by a customer while visiting hp.com
Posted by: Hebert
from Texas
Verified Purchase:Yes
Extreamly hard to set up and program thought i had it after about 4 hout and actually printed a couple of pages but tried to prinr the next day and got message printer not available. Even tried with printer cord but no luck guess someone a lot more coumuter savy than i will hav3 to give it a try.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
1
Paper feeds fron the top making it impossible to use in my previous computer desk
on April 22, 2023
Posted by: LKFP
Verified Purchase:Yes
not at all as pictured
Written by a customer while visiting hp.com
Posted by: Anonymous
from Texas
Verified Purchase:Yes
No issues, works has advertised.
Great customer support.
Great customer support.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Syndicate
Verified Purchase:Yes
Finally realized it wasn't equipped with what I needed. Never got to use it.
Written by a customer while visiting hp.com
Posted by: ALHOL
from Texas
Verified Purchase:Yes
Very pleased with my purchase.
I would recommend this to a friend!
Value
5
Written by a customer while visiting hp.com
Posted by: Mamaine
from Little elm Texas
Verified Purchase:Yes
I bought the HP to go with my computer and it’s not coming
No, I would not recommend this to a friend.
Value
3
Response from hp.comBy Keith, HP Care, March 13, 2023
Hi there.
I’m sorry that your printer has not connected to your HP computer like it should. Your review is brief, but it’s easy to understand why that would be an unwelcome surprise after buying an HP printer. I want to help you get the printer hooked up and working like it should. I hope the resources I’ve listed below serve that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on setup and connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100992733
If the printer still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry that your printer has not connected to your HP computer like it should. Your review is brief, but it’s easy to understand why that would be an unwelcome surprise after buying an HP printer. I want to help you get the printer hooked up and working like it should. I hope the resources I’ve listed below serve that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on setup and connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100992733
If the printer still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com