Customer reviews from hp.com
HP - Smart Tank 5001 Wireless All-in-One AI-Enabled Cartridge-Free Supertank Inkjet Printer with 3 Years of Ink Included - Basalt
Average customer rating
4.2 out of 5
4.2
(371 Reviews)
Open Ratings Snapshot
Rating breakdown 371 reviews
5 Stars
238
4 Stars
59
3 Stars
21
2 Stars
13
1 Star
40
89%of customers recommend this product. 
(
135 out of 152
)
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Customer Reviews for HP - Smart Tank 5001 Wireless All-in-One AI-Enabled Cartridge-Free Supertank Inkjet Printer with 3 Years of Ink Included - Basalt
Customer Rating
2 out of 5
2
Slow Processing, Disparaging Confusing 2 sided
on May 7, 2026
Posted by: V Bryant
from Savannah, GA
Verified Purchase:Yes
A long pause before printer responds to print command...Too difficult and unwieldy when printing double sided pages....Ink longevity is good.
Written by a customer while visiting hp.com
Customer Rating
5 out of 5
5
The best HP Smart Tank 5000 of all time!!!
on November 15, 2023
Posted by: S.Conner
from Hawthorne, Ca.
Verified Purchase:Yes
Excellent product
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
3 out of 5
3
Printer
on December 5, 2023
Posted by: Shyshy629
from NJ
Verified Purchase:Yes
Makes noises
Written by a customer while visiting hp.com
Customer Rating
5 out of 5
5
So far the Pinter has performed very well, easy set up, med size and light. A fast Printer.
on December 8, 2023
Posted by: Joey77
Verified Purchase:Yes
HP Smart tank 5000
Written by a customer while visiting hp.com
Customer Rating
4 out of 5
4
Hopeful!
on December 9, 2023
Posted by: Teresa K.
from KY
Verified Purchase:Yes
Works just fine. I am delighted that there are now refillable ink cartridges. Just worry about the other cartridges. had to throw away a perfectly good printer because of obsolete cartridges. Hopefully, this one will be around for many years.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
4 out of 5
4
Good review purchase
on January 18, 2024
Posted by: Anonymous
Verified Purchase:Yes
The printer works well. It was easy to manually load. I had trouble with putting it to to wireless.
Written by a customer while visiting hp.com
Customer Rating
5 out of 5
5
?
on March 15, 2024
Posted by: Anonymous
from Columbus, Ohio
Verified Purchase:Yes
So far it has been an excellent device.
Written by a customer while visiting hp.com
Customer Rating
5 out of 5
5
HP Printer 5100
on December 25, 2025
Posted by: Anonymous
Verified Purchase:Yes
The only problem with this printer is figuring out how to put cartridges in initially. There is not a pictorial step by step on how to remove the packing inside the printer. Other than that, printer works fine.
I would recommend this to a friend!
Written by a customer while visiting hp.com
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