Customer reviews from kitchenaid.com
KitchenAid - 36" wide 22 cu. ft. Panel-Ready (not included) Counter-Depth French Door Refrigerator with Internal Water Dispenser - Custom Panel Ready
Average customer rating
3
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
2
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
3
57%of customers recommend this product.
(
4 out of
7)
Customer Reviews for KitchenAid - 36" wide 22 cu. ft. Panel-Ready (not included) Counter-Depth French Door Refrigerator with Internal Water Dispenser - Custom Panel Ready
Customer Rating
1
And I thought that a newer model would be improved
on August 15, 2026
Posted by: bob2269
I bought this to replace a previous KitchenAid counter depth fridge. This one has a freezer door that comes out askew. This happens when you pull the freezer drawer out on the left side of the handle. It comes out straight if you pull from the middle or on the right hand side. We were told that this is how freezer drawers are made now, but this makes the door seal incompletely sometimes, and now the ice in the bin has all frozen together and the ice cream has melted and refrozen.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, August 19, 2026
Thank you for reaching out and sharing your experience with us. We are so sorry to hear about the trouble you've been having with your KitchenAid® Refrigerator door; I can certainly understand how frustrating that must be. We genuinely want to help resolve this for you. Please feel free to reach out to us through any of the channels below, and be sure to reference case #245957880 if you connect with us on social media:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
We look forward to connecting with you and getting this sorted out.
Best regards,
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
We look forward to connecting with you and getting this sorted out.
Best regards,
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Freezing lettuce
on July 24, 2026
Posted by: kec01
[This review was collected as part of a promotion.] One issue I've had is lettuce freezing in the main area of the refrigerator. The temperature was initially set at 36 degrees when I first noticed the lettuce freezing, so I changed it to 37 degrees. It happened again so I changed it to 38 degrees about a week ago. So far, that seems to be the right temperature for the lettuce.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Need to be more thorough in your dimensioning sp
on June 17, 2026
Posted by: Keys1010
from Fredericton, nb
Very poor details. The panel ready fridge does not show overall width with doors open. We designed a kitchen for this fridge, with matching panels. The overall width is 35 3/4". We allowed a bit more space, but once the kitchen was installed, and the installers were installing the panels on the fridge, it became too wide and the doors would not open because they bind on the cabinets beside them.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Social Team, Consumer Care, June 18, 2026
Hello, Keys! Thank you for taking the time to review your KitchenAid appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at CanadaSocial@KitchenAid.com. Kindly provide us with your model and serial number, phone number, and Review ID: #977685 with a brief description of your concern. Thank you! -Alisha
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice Fridge
on March 11, 2026
Posted by: DBMD
from Maryland
We replaced a 20 year old Kenmore/LG with this counter depth KitchenAid. The new fridge is a big upgrade in terms of looks and fit. Build quality is solid. We knew that we were losing freezer space, but this freezer is pretty small. Ice maker works well and water dispenser is one hand touch. This is not the most quiet refrigerator but overall we are very happy with it so far.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Plenty of room Great features
on March 6, 2026
Posted by: Rob26
[This review was collected as part of a promotion.] Have had it for over six weeks
So far very pleased
So far very pleased
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Inferior product
on February 24, 2026
Posted by: Doc Tim
from Cirginia
[This review was collected as part of a promotion.] We purchased a KitchenAid 22 Cu Ft in september. Unfortunately, the light switch to the door was nonfunctional and could not be repaired and the refrigerator was deemed unfixable. They replaced this brand new refrigerator with the model mentioned above. The asked me to look at the specifications of the new refrigerator which I did. The details are very limited and there's no pictures of the product to compare the shelving and the details.
It was not the same model, but very dumbed down. I assumed as it was a replacement. It would be the same or better. Unfortunately the product is far inferior to the product that was replaced. I called Kitchen Aid and spent an hour on the phone only to be told that I was stupid and that I should've realized it was different model. He also admitted it was cheaper. When I asked for a refund of the money difference, they laughed in my face.
As far as the review is considered the freezer space is small and not efficiently laid out. The door bins were smaller and more cheaply made, and did not have the rubber mat liners as the other fridge did. The door handles are different with a rough finish and not as classy looking. Overall, I am very disappointed with Kitchen Aid and it's Customer Service as well as the performance of this refrigerator. I will never buy another Kitchen Aid product or deal with the whirlpool corporation again.
It was not the same model, but very dumbed down. I assumed as it was a replacement. It would be the same or better. Unfortunately the product is far inferior to the product that was replaced. I called Kitchen Aid and spent an hour on the phone only to be told that I was stupid and that I should've realized it was different model. He also admitted it was cheaper. When I asked for a refund of the money difference, they laughed in my face.
As far as the review is considered the freezer space is small and not efficiently laid out. The door bins were smaller and more cheaply made, and did not have the rubber mat liners as the other fridge did. The door handles are different with a rough finish and not as classy looking. Overall, I am very disappointed with Kitchen Aid and it's Customer Service as well as the performance of this refrigerator. I will never buy another Kitchen Aid product or deal with the whirlpool corporation again.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 26, 2026
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 925440.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 925440.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Nice Refrigerator Except Operation of Freezer Door
on February 12, 2026
Posted by: PGPops
from Buffalo, NY
[This review was collected as part of a promotion.] Refrigerator portion is fine but freezer door opens crooked on left side when door is slid open. Our previous Kitchen Aid French Door refrigerator did not operate this way. Was told by KA the freezer door is operating properly. Makes no sense to me.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Sleek and Sturdy
on December 28, 2025
Posted by: CJMiller
from Timnath Co
[This review was collected as part of a promotion.] I love how the bins are very sturdy as well as the drawers. So many refrigerators we looked at the flimsy bins were a turn off. Also love the scooper in the ice bin.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com