Customer reviews from https://www.asus.com
ASUS - Ascent GX10 Mini Desktop - NVIDIA GB10 - 128GB Memory - 1TB Storage - Black
Average customer rating
3.8
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for ASUS - Ascent GX10 Mini Desktop - NVIDIA GB10 - 128GB Memory - 1TB Storage - Black
Customer Rating
3
Love it with one exception ConnectX-7 port issues
on April 3, 2026
Posted by: Rob F68
Frequency of use:Daily
Verified Purchase:Yes
Love this thing it is an absolute beast and game changers. So much so I purchased 2 more but unfortunately all 3 units are having a similar issue with not recognizing the ConnectX-7 ports. Using Nvidia approved cables and the units refuse to power them online. Similar issues with the Nvidia DGX Sparks as well. Not sure if it's a firmware or software issue but it's silly support's only answer was to ship 3 GX10's back for hardware troubleshooting when 3 different 1s from 3 different lots to have same issue.
Response from https://www.asus.comBy CLM, April 6, 2026
Dear Rob F68,
Thank you for your comment.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience, and the inconvenience this may have caused if three units are not recognizing the ConnectX-7 ports.
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. All products undergo intensive quality control testing and inspections, and are built to last, the issue you experienced with the unit is random. To resolve the issue, try loading default settings in the BIOS and ensure the PCIe allocation settings in the BIOS are not misconfigured. Ensure your system is running the latest software via the NVIDIA DGX Dashboard. Attempt a full recovery using the latest recovery image from NVIDIA to ensure no firmware corruption. Additionally, ensure the unit is running with the most current BIOS version posted at: https://www.asus.com/networking-iot-servers/desktop-ai-supercomputer/ultra-small-ai-supercomputers/asus-ascent-gx10/helpdesk_bios?model2Name=ASUS-Ascent-GX10
If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience, and the inconvenience this may have caused if three units are not recognizing the ConnectX-7 ports.
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. All products undergo intensive quality control testing and inspections, and are built to last, the issue you experienced with the unit is random. To resolve the issue, try loading default settings in the BIOS and ensure the PCIe allocation settings in the BIOS are not misconfigured. Ensure your system is running the latest software via the NVIDIA DGX Dashboard. Attempt a full recovery using the latest recovery image from NVIDIA to ensure no firmware corruption. Additionally, ensure the unit is running with the most current BIOS version posted at: https://www.asus.com/networking-iot-servers/desktop-ai-supercomputer/ultra-small-ai-supercomputers/asus-ascent-gx10/helpdesk_bios?model2Name=ASUS-Ascent-GX10
If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Terry Sadler
Frequency of use:Daily
Verified Purchase:Yes
Setup out of the box was very easy. I used my laptop and the GX10 hotspot. I also connected with Ethernet and SSH. So far my experience has been awesome.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Bill Dailey
Frequency of use:Daily
Verified Purchase:Yes
Cooling isn’t right. I cannot ever hear the fan kick in and have dug around and installed all firmware updates. Initially therma system was completely disconnected. Managed by shifting power around instead of running a fan. The website averages 7 fan speeds and I haven’t seen more than 1.
Response from https://www.asus.comBy Customer Service, February 24, 2026
Dear Bill Dailey,
We understand your disappointment and the inconvenience you've experienced. While all ASUS products undergo rigorous quality control and final inspections, we recognize that unforeseen issues can sometimes arise. Our warranty is specifically in place to address such manufacturing defects and ensure your unit is repaired or replaced. To ensure optimal performance and rule out common software-related issues, please confirm that all pending updates for both the MyASUS App and Windows Updates have been completed. Should you require assistance initiating a warranty service for your unit, please do not hesitate to contact me directly at customerloyalty@asus.com. I am here to provide dedicated support and guide you through the process. Kindly include a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
We understand your disappointment and the inconvenience you've experienced. While all ASUS products undergo rigorous quality control and final inspections, we recognize that unforeseen issues can sometimes arise. Our warranty is specifically in place to address such manufacturing defects and ensure your unit is repaired or replaced. To ensure optimal performance and rule out common software-related issues, please confirm that all pending updates for both the MyASUS App and Windows Updates have been completed. Should you require assistance initiating a warranty service for your unit, please do not hesitate to contact me directly at customerloyalty@asus.com. I am here to provide dedicated support and guide you through the process. Kindly include a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Written by a customer while visiting https://www.asus.com
Customer Rating
5
Great little box. Allows me to run LLM’s locally
on April 30, 2026
Posted by: Lifeguard16
Frequency of use:Daily
Verified Purchase:Yes
Great little box - wouldn’t call it a supercomputer
Written by a customer while visiting https://www.asus.com