Customer reviews from Lively from Best Buy Health
Lively - Jitterbug Flip3 Easy Prepaid Cell Phone - Red
Average customer rating
3.1
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
4
4 Stars
1
3 Stars
2
2 Stars
2
1 Star
3
40%of customers recommend this product.
(
4 out of
10)
Customer Reviews for Lively - Jitterbug Flip3 Easy Prepaid Cell Phone - Red
Customer Rating
2
Not Ready for Market!
on September 8, 2026
Posted by: Jim L
from St Simons Island Ga
Gender:Male
Purchased 2 Flip3 phones a month ago. WiFi does not work on either phone, even though phone says WiFi is connected.Neither phone responds to voice calling or text calling using known contacts in device. On both phones, when MIC is pressed all I get is "Please Wait" or non stop spinning wheel. Two agents have said "these are known issues and management is working on them". So when is the fix coming?
No, I would not recommend this to a friend.
Response from Lively from Best Buy HealthBy Lively, Customer Care, September 11, 2026
Hi there,
Thank you for taking the time to speak with us today! We appreciated the opportunity to review your concern and troubleshoot the issue.
Please be assured that we are actively working toward a resolution and remain committed to providing the support you need every step of the way.
Thank you for taking the time to speak with us today! We appreciated the opportunity to review your concern and troubleshoot the issue.
Please be assured that we are actively working toward a resolution and remain committed to providing the support you need every step of the way.
Response from Lively from Best Buy HealthBy Lively, Customer Care, September 11, 2026
Hi there,
Thank you so much for your feedback!
To get started with Wi-Fi calling you can use the following information.
How to Set Up Wi-Fi Calling https://cdn.shopify.com/s/files/1/0680/0130/0558/files/jitterbug-flip3-how-to-setup-wi-fi-calling.pdf?v=1788202731
Additionally, a member of our team will reach out to you directly to help get you started. If we're unable to connect, we'll leave a voicemail with our contact information and next steps so you can return our call at your convenience.
We look forward to assisting you and helping you get the most from your device.
Thank you so much for your feedback!
To get started with Wi-Fi calling you can use the following information.
How to Set Up Wi-Fi Calling https://cdn.shopify.com/s/files/1/0680/0130/0558/files/jitterbug-flip3-how-to-setup-wi-fi-calling.pdf?v=1788202731
Additionally, a member of our team will reach out to you directly to help get you started. If we're unable to connect, we'll leave a voicemail with our contact information and next steps so you can return our call at your convenience.
We look forward to assisting you and helping you get the most from your device.
Written by a customer while visiting Lively from Best Buy Health
Customer Rating
3
Flip3 disappointing upgrade
on August 31, 2026
Posted by: GCinCG
Gender:Male
New version is not much of an improvement. Bought it for my dad to block unknown calls, which are mostly spam. The Flip3 does block spam calls but not unknown calls, so he still gets bombarded every day. He is almost blind so he cannot see the screen to know that it's not me or my brothers calling him.
No, I would not recommend this to a friend.
Response from Lively from Best Buy HealthBy Lively, Customer Care, September 1, 2026
Hi there,
Thank you for taking the time to speak with us!
It was a pleasure reviewing the available options with you and the spam call blocking feature on the Jitterbug Flip3.
We value your feedback, as it helps us better understand our customers' experiences and identify opportunities for improvement.
As always, please don't hesitate to reach out if you have any additional questions or need further assistance. We're always happy to help.
Thank you for taking the time to speak with us!
It was a pleasure reviewing the available options with you and the spam call blocking feature on the Jitterbug Flip3.
We value your feedback, as it helps us better understand our customers' experiences and identify opportunities for improvement.
As always, please don't hesitate to reach out if you have any additional questions or need further assistance. We're always happy to help.
Response from Lively from Best Buy HealthBy Lively, Customer Care, September 1, 2026
Thank you for your feedback!
Device features and accessibility are important to us, and we understand unwanted calls impact overall user experience.
A member of our team will reach out to you directly and review available options that may help manage or reduce the issue.
If we're unable to connect, we'll leave a voicemail with our contact information and next steps so you can return our call at your convenience.
We look forward to assisting you.
Device features and accessibility are important to us, and we understand unwanted calls impact overall user experience.
A member of our team will reach out to you directly and review available options that may help manage or reduce the issue.
If we're unable to connect, we'll leave a voicemail with our contact information and next steps so you can return our call at your convenience.
We look forward to assisting you.
Written by a customer while visiting Lively from Best Buy Health
Posted by: Anonymous
from Frankston, TX
Gender:Female
Verified Purchase:Yes
The Flip3 is bulky to pick up.I catch my fingers closing the phone. I do not like the voice talking to me.
No, I would not recommend this to a friend.
Response from Lively from Best Buy HealthBy Lively, Customer Care, August 31, 2026
Hi there,
It was great speaking with you and learning more about your experience with the Jitterbug Flip3. Thank you for taking the time to share your feedback with us.
To help with Voice Dial, we recommend reviewing our guide for step-by-step instructions:
https://cdn.shopify.com/s/files/1/0680/0130/0558/files/jitterbug-flip3-how-to-voice-dial.pdf?v=1788202730
We appreciate your feedback. As always, please feel free to contact us if you have any questions or need additional assistance!
It was great speaking with you and learning more about your experience with the Jitterbug Flip3. Thank you for taking the time to share your feedback with us.
To help with Voice Dial, we recommend reviewing our guide for step-by-step instructions:
https://cdn.shopify.com/s/files/1/0680/0130/0558/files/jitterbug-flip3-how-to-voice-dial.pdf?v=1788202730
We appreciate your feedback. As always, please feel free to contact us if you have any questions or need additional assistance!
Response from Lively from Best Buy HealthBy Lively, Customer Care, August 31, 2026
Hi there,
Device features and accessibility are important to us, and we want to help ensure you're able to get the most out of your device.
To better assist you, a member of our team will reach out to you directly to discuss your concerns. If we're unable to connect, we'll leave a voicemail with our contact information and next steps so you can return our call at your convenience.
We look forward to assisting you!
Device features and accessibility are important to us, and we want to help ensure you're able to get the most out of your device.
To better assist you, a member of our team will reach out to you directly to discuss your concerns. If we're unable to connect, we'll leave a voicemail with our contact information and next steps so you can return our call at your convenience.
We look forward to assisting you!
Written by a customer while visiting Lively from Best Buy Health
Customer Rating
5
I only wish the phone can also work while shut ins
on August 22, 2026
Posted by: Abbas
Gender:Male
Verified Purchase:Yes
I only wish the phone can also work while shut instead of when only open, other than that it’s convenient
Written by a customer while visiting Lively from Best Buy Health
Posted by: Daughter
Verified Purchase:Yes
This is for my 87 yr old mother. Replacing her old flip phone. It’s bigger larger numbers. Talks to her. But she does have a problem with pushing the numbers to dial. She didn’t have this problem with the old phone. Hopefully this improves.
I would recommend this to a friend!
Written by a customer while visiting Lively from Best Buy Health
Customer Rating
1
Does not do as says
on August 12, 2026
Posted by: Disappointed
I bought Flip 3 to replace Flip 2 as 2 text notifications stopped alerting me. After a week of 3 same thing started to happen withe text notifications. Also WiiFii Calling does not work.
No, I would not recommend this to a friend.
Response from Lively from Best Buy HealthBy Lively, Customer Care, August 18, 2026
Hi there,
Thank you for reaching out to us!
Device features and accessibility are important to us, and we want to help ensure you're able to get the most out of your device.
A member of our team will reach out to you directly. If we're unable to connect, we'll leave a voicemail with our contact information and next steps so you can return our call at your convenience. We look forward to assisting you.
Thank you for reaching out to us!
Device features and accessibility are important to us, and we want to help ensure you're able to get the most out of your device.
A member of our team will reach out to you directly. If we're unable to connect, we'll leave a voicemail with our contact information and next steps so you can return our call at your convenience. We look forward to assisting you.
Written by a customer while visiting Lively from Best Buy Health
Customer Rating
5
Great Phone for Seniors and Easy to Use
on August 10, 2026
Posted by: MyMobPrice
from New York
Gender:Male
I really like the Jitterbug Flip3. It’s simple to use, has large buttons and clear text, and the flip design makes it comfortable for seniors. The 64GB storage is also a nice bonus. Overall, it’s a great choice for anyone who wants an easy, reliable phone without all the unnecessary complexity.
I would recommend this to a friend!
Written by a customer while visiting Lively from Best Buy Health
Customer Rating
1
Disappointing
on August 9, 2026
Posted by: Mom1
upgraded to the Flip 3, but having trouble with it. My location has not changed, yet service is sketchy. Sometimes it works, sometime it doesn't. Very discappointing.
Response from Lively from Best Buy HealthBy Lively, Customer Care, August 13, 2026
Hi there, thank you for your feedback. We'd be happy to assist you. Please contact our Customer Care team at 800-733-6632. We are available 7 days a week:
Monday to Friday: 4:00 a.m. - 7:00 p.m.
Saturday and Sunday: 6:00 a.m. - 4:00 p.m.
We look forward to helping you.
Monday to Friday: 4:00 a.m. - 7:00 p.m.
Saturday and Sunday: 6:00 a.m. - 4:00 p.m.
We look forward to helping you.
Written by a customer while visiting Lively from Best Buy Health