Customer reviews from Lively from Best Buy Health
Lively - Jitterbug Smart5 Simple Prepaid Smartphone - Black
Average customer rating
4
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
1
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for Lively - Jitterbug Smart5 Simple Prepaid Smartphone - Black
Customer Rating
5
Everything I Need
on July 16, 2026
Posted by: lindyhart
from Colorado
Gender:Female
I have had this phone for at least five years. Until lately, I had no problems; with
either the phone or the service. Now, Lively knows the phone needs to be
updated and they have come up with a new phone. I will continue to use as it
does everything I need it to do at a reasonable monthly cost.
either the phone or the service. Now, Lively knows the phone needs to be
updated and they have come up with a new phone. I will continue to use as it
does everything I need it to do at a reasonable monthly cost.
I would recommend this to a friend!
Written by a customer while visiting Lively from Best Buy Health
Customer Rating
3
Easily shatters
on July 2, 2026
Posted by: bk123
Gender:Female
I dropped the phone on the cement and it totally shattered. It is unusable now and I have to pay for a replacement. When you sell the phone, also offer a case that fits it. I tried buying one on Amazon that does not fit the phone.
Response from Lively from Best Buy HealthBy Customer Care, July 13, 2026
We’re sorry your experience did not meet your expectations. We’d appreciate the opportunity to learn more and help make things right. Please contact us at 1-800-733-6632 so our team can assist you.
Written by a customer while visiting Lively from Best Buy Health