Customer reviews from cafeappliances.com
Caf - 27" Smart Built-In Double Electric Convection Wall Oven with Air Fry and Precision Cooking Modes - Stainless Steel
Average customer rating
4.4
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
105
4 Stars
25
3 Stars
12
2 Stars
3
1 Star
8
90%of customers recommend this product.
(
119 out of
132)
Customer Reviews for Caf - 27" Smart Built-In Double Electric Convection Wall Oven with Air Fry and Precision Cooking Modes - Stainless Steel
Customer Rating
5
Serenity!
on July 9, 2022
Posted by: Anonymous
from NC
Bought to replace a Profile double oven that had an insidious low hum that no engineer in Christendom has figured out how to solve. (We checked. Everywhere. Husband dismantled twice, to no avail.)
So thankful for the new oven, we can barely tell it’s running!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Love the way it cooks. Hate the way it looks.
on June 13, 2022
Posted by: dia2528
from Vashon, WA
I originally ordered the black/platinum model (and paid in advance). After waiting 4 months for my oven, I was told it had been discontinued. I settled for the stainless steel. Beware--Cafe's stainless steel does not match any other maker's stainless steel. It looks terrible in my kitchen and I get mad every time I look at it. But it cooks great
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Definitely not for older folks.
on June 12, 2022
Posted by: rufusvonretro
from Florence, OR
This oven is totally digital and very confusing. I baked a small pizza in it today and it would not tell me anywhere how to turn off the oven!!! Also, the computer changes back to the previous screen while you are trying to figure out where to go next. Extremely user unfriendly.
Too many bells and whistles want you to control it from your phone etc. That's a bunch of crap!!!
Too many bells and whistles want you to control it from your phone etc. That's a bunch of crap!!!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, June 13, 2022
Hello there, thank you for taking the time to reach out with this review. We can certainly understand how frustrating it would be to deal with different than expected controls, and we are so sorry for the inconvenience this has caused for you.
For the issue with switching off a cooking mode, we would recommend pressing "Cancel" to switch off the oven. More information on the controls and cooking modes can be found on page 7 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000255-2.pdf
For any additional questions, we have our appliance expert line that you may find helpful. They can be reached at 1-800-626-2005 Monday-Friday: 8 a.m.-8 p.m. ET and Saturday: 8 a.m.-7 p.m. ET. We hope this helps, and please feel free to reach out if you need any assistance in the future. -Elliot@Cafe
For the issue with switching off a cooking mode, we would recommend pressing "Cancel" to switch off the oven. More information on the controls and cooking modes can be found on page 7 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000255-2.pdf
For any additional questions, we have our appliance expert line that you may find helpful. They can be reached at 1-800-626-2005 Monday-Friday: 8 a.m.-8 p.m. ET and Saturday: 8 a.m.-7 p.m. ET. We hope this helps, and please feel free to reach out if you need any assistance in the future. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great oven
on June 3, 2022
Posted by: MandyC
from Texas
I love this oven! I am enjoying the connection to my phone, and the temperature probe is amazing! Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful and functional
on June 2, 2022
Posted by: GeorgiaBrown
from Signal Mountain, TN
Oh my goodness I love my new ovens! I have had relatively high-end wall ovens before that are 1. noisy and 2. don't keep accurate temps especially when both ovens are in use at the same time. The Cafe is whisper quiet, pre heats efficiently and, very importantly, maintains accurate temps even when the top is roasting and the bottom is warming or baking something delicate like a cheesecake. The app is a feature I wasn't so sure I'd care so much about. However, the 'smart' functions are actually quite a nice and unexpected delight!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Easy to learn
on May 25, 2022
Posted by: OC couple
from Yorba Linda, CA
Replacement wall oven. Great fit in existing cabinet. Variety of features is nice upgrade.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful and sleek design
on May 23, 2022
Posted by: Lynn00
from Kansas
Just have had my new Cafe wall double oven for couple of weeks now. Haven’t had a lot of use yet. But that will change. The install and set up were relatively easy. Tons of features available. But I am particularly happy with the sleek design of the oven. It has a minimalistic appearance without a bunch of protruding knobs. Heats fast. I am still familiarizing myself with the phone app connected to the oven and will see how beneficial the app becomes. Happy with purchase.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Truly shocking customer service
on May 12, 2022
Posted by: jsg351
from Evanston, IL
I purchased my Cafe double wall oven months ago, and have yet to be able to connect it to wifi to access any of these features. This is despite my tireless efforts, and being reasonably capable with these things (as I am an executive with a technology company).
I have called tech support no fewer than 10 times and each and every time I call they assure me someone from the tech support team will get back to me via email and this never happens. They just ignore me as a customer. It is truly shocking.
If GE/Cafe is going to venture into wifi enabled devices, they simply must develop equipment that is useable and customer service that is capable. They have done neither of these things.
As an oven, it is handsome and works well (without wifi). But I cannot warn you strongly enough to stay away from this if you expect to have the wifi functionality.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, May 13, 2022
Hi there, thank you for taking the time to reach out. We're terribly sorry to learn you haven't been able to connect your appliances and that no one from our support team has gotten back to you. We'd never expect this for our consumers so we can imagine how aggravating this would be to deal with.
If you haven't already, we first suggest deleting and reinstalling the app. If you continue to have issues, we recommend you call our SmartHQ team at (877) 389-2380 or email them at appsupport@geappliances.com. We're confident our team will be able to get you taken care of if needed. If this is the line you've been contacting, please shoot us a private message on social media so we can further look into this for you. All the best.
Guy@Cafe
If you haven't already, we first suggest deleting and reinstalling the app. If you continue to have issues, we recommend you call our SmartHQ team at (877) 389-2380 or email them at appsupport@geappliances.com. We're confident our team will be able to get you taken care of if needed. If this is the line you've been contacting, please shoot us a private message on social media so we can further look into this for you. All the best.
Guy@Cafe
Written by a customer while visiting cafeappliances.com