Customer Reviews for Caf - 30" Smart Built-In Single Electric Convection Wall Oven with Air Fry and Precision Cooking Modes - Platinum Glass
Customer Rating
3
Quality is questionable!
on November 1, 2021
Posted by: DJAM
from Tucson, AZ
Love all the features when they work, but the first time I tried to use the self clean, it locked up and we had to flip the breaker switch off. Long story short, it took 3-service trips and a couple months to resolve the self clean issue.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki@Cafe, Cafe_Appliances, November 3, 2021
Hi - We are so very sorry to hear about the difficulty you have had with your Cafe wall oven. We can certainly understand and apologize for your disappointment and inconvenience. We are confident our service team has been successful in resolving the self clean issue you had and hope we have the opportunity to win back your faith in our brand. Kind Regards - Vikki@Cafe
I have used this for two months and it’s already malfunctioned and needs repair.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, July 20, 2021
Hello- We are very sorry to hear you've had this experience. We can understand your frustration. If you haven't had an opportunity yet, please reach out to GE Consumer Service at 1-800-432-2737. We hope this is resolved for you in a timely manner. If you have any questions in the future, please let us know. We are here to help! Joyce@Cafe
Beautiful oven and great user interface. I am knocking down a point because the temperature is not accurate. I set my oven to 425 degrees for a papa Murphy’s pizza. My internal thermostat measured 400 degrees. I get that most oven are off 5-10 degrees but 25 degrees difference?
Really enjoying the new oven so far. Love the ease of use of the touch screen with the clean lines it produces in the kitchen.
Like having air fryer features without hauling out the clunky air fryer as well, and surprisingly making use of the smart app ore than I thought to start preheating while coding other things.
It's not cheap, but have been very satisfied with it so far.
I would recommend this to a friend!
Response from cafeappliances.comBy Eliza@Café , GE Appliances, June 8, 2021
Hi there, we're so excited that you have chosen this beautiful wall oven for your home and are impressed with its sleek appearance and easy-to-use touch screen! It makes us happy to hear that you are enjoying using the No Preheat Air Fry mode to easily create your favorite fried meals without all the grease and have been pleasantly surprised by how the SmartHQ app can enhance your cooking routine. We know that choosing premium appliances with the connected benefits is an investment and are very thankful that this oven has been a reflection of that value. We are confident that your oven will continue to serve you in the years to come and are glad to have you in the Café Appliances family. Thanks for taking the time to share your review and experience. All the best! -Eliza@Café
The features in the oven are awesome. It cooks well. Love the air fry option. Also love the fact that it connects to Alexa. It was costly but worth every penny.
We bought this unit because of its aesthetics, but have been very impressed with the touchpad controls. Historically we preferred knobs due to ease and speed of adjustments however this unit performs extremely well with the newer technology.