Customer Reviews for Caf - 30" Smart Built-In Single Electric Convection French-Door Wall Oven with Air Fry and Precision Cooking Modes - Matte Black
Customer Rating
1
Defective
on October 28, 2022
Posted by: DeeJay123456789
from Kansas
This wall oven was supposed to be showpiece of our kitchen remodel, but it was defective. Support from GE has been very poor. For the money spent, I would expect more. I cannot recommend this or any other Cafe appliance.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kianna@Café , Café , November 2, 2022
We're happy to hear that you like your oven's appearance but hate to hear of its defect. We apologize for any inconvenience and for your support experience. We took a look at your case and saw that you are working with one of our case managers for help. We encourage you to continue to work with us on this.
If we can be of additional support, please reach out to us via social media.
We love the look. It is easy to use but we have recently started having issues after 2 months. Need to call service. The screen is freezing once the kitchen timer goes off and can't turn anything off. It's great how easy technology can be but it's also easy to breakor cause troubles.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 26, 2022
Hi there,
Thanks for taking the time to leave a review for your wall oven. We hate to hear about the screen issues you've had, especially since you really like your units and since they look so nice in your home!
If resetting power to the appliance doesn't help to clear this issue, we'd recommend reaching out to our service team, here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that this is taken care of for you soon.
I love this oven. We replaced a GE Profile Oven Microwave combo mostly because I loved the idea of the french doors for easier access, and I wanted the over higher...no more bending down, its so convenient. We were also able to clear counter space of an air fryer since this over does it all! Highly recommend!
I have not used my oven too many times yet, but being very short, with short arms, it is a pleasure to easily reach hot things in the oven without reaching over a wide door!
I suggest a modification be made to assist in making the unit plumb with cabinet facing should the cabinet maker not set the base perfectly level and 90 degrees to cabinet facing