Customer reviews from cafeappliances.com
Caf - 30" Smart Built-In Single Electric Convection Wall Oven with Air Fry and No Preheat Cooking - Stainless Steel
Average customer rating
4.5
(465 Reviews)
Rating breakdown 465 reviews
5 Stars
342
4 Stars
69
3 Stars
22
2 Stars
16
1 Star
16
92%of customers recommend this product.
(
352 out of
381)
Customer Reviews for Caf - 30" Smart Built-In Single Electric Convection Wall Oven with Air Fry and No Preheat Cooking - Stainless Steel
Customer Rating
4
Great features. Easy to operate
on February 1, 2023
Posted by: Noo2
from California
The Cafe wall oven has lots of Great features. I like the larger window and been able to preheat the oven, and get notification of the timer, remotely. I do wish there was a manual explaining how to use the Air fry feature. Other than the Air dry heating up faster, I can’t tell the difference between that and Convection Roast. I’m still trying to work out between Convection & Bake , which is better for baking a large cake. The convection does seem to brown the top more. I haven’t tried the thermometer probe. The steam clean mode is so- so. I haven’t tried the self clean. Generally it’s a great easy to use oven with great features.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Screen locks when the timer is going off
on January 22, 2023
Posted by: kitchenguy
from Bristol, RI
We love this oven and have it used it everyday since it was installed. Recently the screen locks when the timer is going off, and it's becoming more and more frustrating each time it happens. Is there an update or something that can fix this? It's ridiculous for such an expensive oven. Thanks
Response from cafeappliances.comBy MichaelBatCafe, Cafe_appliances, January 23, 2023
Hello,
We’re so happy to hear that you’ve been loving your new oven, but we’re sorry to hear that you’ve been having trouble with the screen locking while the timer goes off. We know issues like this are incredibly frustrating, especially on something you use frequently. We would first suggest that you reset the unit, either by unplugging it or by flipping the breaker, for at least two minutes. You can also check for software updates using the SmartHQ app on your phone. The video from our Smart Home team below shows you how to do that:
https://www.youtube.com/watch?v=ad0riygeSaw&t=13s
If this issue persists, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm Please know that we are here should you need any assistance from us in the future. Kind regards. -MichaelB@Café
We’re so happy to hear that you’ve been loving your new oven, but we’re sorry to hear that you’ve been having trouble with the screen locking while the timer goes off. We know issues like this are incredibly frustrating, especially on something you use frequently. We would first suggest that you reset the unit, either by unplugging it or by flipping the breaker, for at least two minutes. You can also check for software updates using the SmartHQ app on your phone. The video from our Smart Home team below shows you how to do that:
https://www.youtube.com/watch?v=ad0riygeSaw&t=13s
If this issue persists, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm Please know that we are here should you need any assistance from us in the future. Kind regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love what it will do!
on January 10, 2023
Posted by: Curly 72
from Orlando, Florida
I love the way the shelves slide out so easy. The convection oven is great. Haven’t tried the air drier part yet. It is just a great oven.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Amazing features
on December 22, 2022
Posted by: Luce04
from Menifee, CA
The product is just perfect. Cook your meals even you are away from home. I love the whole turkey setup cooking for thanksgiving. Just amazing.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features and Wi-Fi support
on December 18, 2022
Posted by: Tebaker
from Houston
I love the fact that I’m able to control my oven thru Wi-Fi. No longer have to worry if I left the oven on when I leave the house. I can preheat at my convenience
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Advised to Avoid Using 4-Hour Cleaning Cycle
on November 27, 2022
Posted by: TJHAY
from AL
We selected GE Cafe appliances for our new home. I've had good experiences with GE appliances in the past. However, my experience with the GE Cafe appliances after one year have been subpar. I had an issue with the oven door locking after a 4 hour cleaning cycle and could get the door opened. Due to back log on service it took almost 4 weeks for the repair and I could not use my oven. It was recommended not to use the 4 hour cleaning cycle due to how hot the oven gets and this a common problem with the door lock. Why put a feature on the oven when it causes a the oven to malfunction? Other than this problem I've not had any other issues with the oven or at least not yet, it's been a year.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, November 30, 2022
Hi there,
Thanks for taking the time to leave a review for your range. So sorry to hear about the issues you've had with your oven door not unlocking after a Self Clean cycle, we can understand how that'd be frustrating. The oven will need to cool after the Self Clean cycle but once the oven has cooled a bit, the door will automatically unlock. If it doesn't, then we recommend taking a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16619&_ga=2.185974945.960355765.1669637958-1306365621.1669134778
If it doesn't help, then service would be needed. Our team can be found here should you need to reach them: https://www.cafeappliances.com/support/schedule-service
We do hope this helps.
Know that we're here should you have questions or concerns in the future.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your range. So sorry to hear about the issues you've had with your oven door not unlocking after a Self Clean cycle, we can understand how that'd be frustrating. The oven will need to cool after the Self Clean cycle but once the oven has cooled a bit, the door will automatically unlock. If it doesn't, then we recommend taking a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16619&_ga=2.185974945.960355765.1669637958-1306365621.1669134778
If it doesn't help, then service would be needed. Our team can be found here should you need to reach them: https://www.cafeappliances.com/support/schedule-service
We do hope this helps.
Know that we're here should you have questions or concerns in the future.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Cafe wall oven
on November 11, 2022
Posted by: Ddb18
from Madison WI
Love, love, love my new cafe wall oven! Wish Zi had bought the cafe fridge to match, the stainless is gorgeous! Amazing ratings in Consumer Reports!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Wifi oven
on October 27, 2022
Posted by: M0therof4
from Fort Worth Tx
Yes I love the capability of set and go. Wifi to warm oven and come home from church and have dinner ready.
Written by a customer while visiting cafeappliances.com