Hello there! Thank you for taking the time to share such detailed feedback about your Frigidaire dehumidifiers. We're pleased to hear that both units are performing well in your insulated rooms and were able to quickly reduce the humidity levels to a comfortable range. It's great to know they complemented your air conditioning units by addressing the remaining moisture and helping create a more comfortable environment.

We also appreciate your honest observations regarding the warm air output and noise levels. Dehumidifiers naturally generate some heat as part of the moisture removal process, but we understand that the amount of warm air and sound produced may have been more noticeable than you expected.

We apologize for the frustration you experienced with the drain hose packaging. We understand how aggravating it can be when the hose retains kinks from being tightly packaged, especially when proper drainage is important for optimal performance. Your feedback is valuable and will help us better understand areas where we can improve the overall customer experience.

Thank you for choosing Frigidaire. We're glad the units are doing the job and helping maintain the humidity levels you were aiming for.

If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day!

- Maico

Hi Gmom56, thank you for taking the time to share your detailed feedback. We’re glad to hear that your Frigidaire dehumidifier is working as designed and that the continuous drain option has been helpful. We’re sorry, however, that the smaller water tank has not met your needs and that you previously experienced an error code with your older Frigidaire unit. We understand how frustrating this can be.

As a basic troubleshooting step, please make sure the water bucket is fully seated and the drain hose is securely connected if you’re using continuous drainage. Also, keep the air filter clean and ensure the unit has adequate clearance for proper airflow. If an error code appears, refer to the owner’s manual for the specific code and recommended steps rather than repeatedly unplugging the unit.

For further assistance with your dehumidifier or any error-code concerns, please visit Frigidaire.com to connect with our live chat team or call 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. Our team can provide further troubleshooting and guidance on the appropriate next steps.

— Reed

Hello JoeMB, we're sorry to hear that your experience with the unit hasn’t matched what you expected, especially after seeing so many 5-star reviews. I completely understand how frustrating it can be when the unit appears to be cycling on and off unpredictably and displaying humidity levels that don’t seem to match your other sensor.

We appreciate you taking the time to share these observations with us. We understand that you’d prefer not to return the unit, and we’d certainly like the opportunity to help address your concerns before you make that decision.

If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.

Thank you, and have a great rest of your day!

- Maico