Customer reviews from wyze.com
Wyze - Window Cam Indoor Plug-in 1080p HD Security Camera with Anti-Glare Design & Upgraded Color Night Vision - White
Average customer rating
4
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
116
4 Stars
28
3 Stars
24
2 Stars
9
1 Star
26
78%of customers recommend this product.
(
122 out of
157)
Customer Reviews for Wyze - Window Cam Indoor Plug-in 1080p HD Security Camera with Anti-Glare Design & Upgraded Color Night Vision - White
Posted by: Rachael
Verified Purchase:Yes
Bought two of these because of non stop people walking their dogs in my yard. Sold as not needing a subscription but it doesn't do much without one. Also unless someone is one or two feet in front of camera you cant make out what they look like. People walk through my yard and camera doesn't detect anything.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMaricar, December 14, 2025
Hi there,
We’re sorry to hear about the trouble you’re having with your Wyze Window Cam not consistently detecting people. We completely understand how frustrating that can be, and we’d like to help.
Let’s try a few quick steps to improve motion detection and video performance:
1. Please make sure both the Wyze app and your camera’s firmware are fully up to date.
2. Review detection settings
- Open the Wyze app and go to your camera’s Settings
Tap Detection Settings
Set Motion Sensitivity to High
Tap Detection Zone and temporarily turn it off while testing
These steps often help improve detection, especially in outdoor or high-traffic areas.
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. In the “How can we help?” section, briefly describe your issue and follow the prompts. Our system will then guide you to the best way to get in touch with one of our Support Wizards. Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your patience.
We’re sorry to hear about the trouble you’re having with your Wyze Window Cam not consistently detecting people. We completely understand how frustrating that can be, and we’d like to help.
Let’s try a few quick steps to improve motion detection and video performance:
1. Please make sure both the Wyze app and your camera’s firmware are fully up to date.
2. Review detection settings
- Open the Wyze app and go to your camera’s Settings
Tap Detection Settings
Set Motion Sensitivity to High
Tap Detection Zone and temporarily turn it off while testing
These steps often help improve detection, especially in outdoor or high-traffic areas.
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. In the “How can we help?” section, briefly describe your issue and follow the prompts. Our system will then guide you to the best way to get in touch with one of our Support Wizards. Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your patience.
Written by a customer while visiting wyze.com
Posted by: S.l.silver
from phila
Verified Purchase:Yes
good camera clear picture wase of instalation works good
Written by a customer while visiting wyze.com
Posted by: DrA
Verified Purchase:Yes
Setup was super easy and picture quality is superb
Written by a customer while visiting wyze.com