I purchased this expensive item earlier this month (Dec2025). The battery is not lasting the 60 minutes advertised. The battery displays full charge when charging but as soon as disconnected the batter display half the full charge. Great device but the battery seem defected. I will most likely return the device.
Response from DysonBy Dyson Customer Service, December 19, 2025
Thank you for sharing your feedback with us. We truly appreciate the time you’ve taken to explain your experience. We apologize for the inconvenience and completely understand how disappointing it must feel when the battery performance does not meet expectations, especially on a newly purchased device. Please be assured that for the performance issues, you can reach out to us via live support, chat, or call, and our agents will be more than happy to assist you further and ensure the matter is resolved.
Replaceable battery if you have extras which I do.
on December 15, 2025
Posted by: Bwelchaz
Gender:Male
Verified Purchase:Yes
I really like the dyson, I just whish I would have bought the absolute to have the built in crevice tool and also or the submarine for washing hard floors. However I like what I do have no regrets.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 15, 2025
Hi there, thank you for your review! It’s wonderful to hear that you’re enjoying your Dyson. The Absolute and Submarine versions do offer some nice added features, so it’s totally natural to think about them after the fact. Still, we’re happy to hear you like the model you have. We appreciate you taking the time to share this with us.
I do not think this works as good as the V12 It does not clean all my hardwood floors as good as I thought it would. The carpet attachment I use for all my area rugs doesn’t work that great either.
Response from DysonBy Dyson Customer Service, December 14, 2025
Hi there, thank you for sharing your experience. We’re sorry the performance hasn’t been what you anticipated, and we understand how important this is for your home. Please reach out via live chat or call our support team—we’d love to assist and make sure you get the best results possible.
This is my second Dyson, I gave my first one to my grandson. Love that it is cordless, but I find the attachments challenging to install and release. I read all the instructions and there were parts in the box that I had no idea how to use. I also find it very difficult to lift it off the wall mount, therefore I'm using the plug-in port in the back and just laying the Dyson on a counter to charge.
Response from DysonBy Dyson Customer Service, December 10, 2025
Hi there, thank you for sharing your feedback. We’re glad to hear you love the cordless convenience of your Dyson and that it’s your second purchase, but we’re sorry to learn that the attachments and wall mount have been challenging to use. We understand how important ease of use is, and your input helps us know where improvements can be made. If you have any further concerns or would like assistance, please reach out to us via live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson products. Thank you again for your input.
It’s really expensive. However, if you can afford it, it makes vacuuming fun. The laser floor attachment is especially enjoyable.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 5, 2025
Thank you for sharing your feedback. We’re glad to hear that despite the higher price, you’re finding real enjoyment in using your product and that the laser floor attachment adds to the experience of making vacuuming fun. If you have any concerns or need assistance, please don’t hesitate to reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
This was a gift - lightweight vacuum with attachments to clean. This vacuum’s battery last a great deal longer that the V10. I am very pleased with the performance to remove dog hair and general cleaning
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re delighted to hear that the vacuum has been such a successful gift, offering lightweight convenience, useful attachments, and longer battery life compared to the V10. It’s wonderful to know you’re pleased with its performance in tackling dog hair and general cleaning around your home. If you ever have any questions or need assistance, please connect with us via live chat or call so we can provide the best possible support. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson solutions. Thank you again for your input.
Always thought Dyson was top of the line for vacuums, to my dismay, I find it very hard to push on my carpet. It does have great suction though!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 2, 2025
Thank you for sharing your feedback. We’re glad to hear that you find your Dyson vacuum has great suction, though we understand your frustration with how difficult it feels to push on your carpet. That’s certainly not the experience we want for our customers. Please reach out to us via live chat or call so we can look into this further and provide the best possible resolution, whether it’s guidance on usage, adjustments, or other solutions. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions.
This is a great vacuum cleaner. Cleans our hardwood floors great, the light feature is fantastic and makes it easy finding the dust on the floor. The battery life is excellent. If you are looking for a great vacuum cleaner this is it.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 15, 2025
Thank you for sharing your feedback with us. We’re delighted to hear that your Dyson is performing so well on hardwood floors and that the light feature is helping you spot hidden dust with ease. It’s wonderful to know the battery life is meeting your needs and that you’re enjoying the overall performance. We truly appreciate your recommendation and are glad you’re so pleased with your Dyson!