Customer reviews from Dyson
Dyson - V15 Detect + Dok Cordless Vacuum - Yellow/Nickel
Average customer rating
4.5
(348 Reviews)
Rating breakdown 348 reviews
5 Stars
252
4 Stars
55
3 Stars
16
2 Stars
12
1 Star
13
89%of customers recommend this product.
(
191 out of
215)
Customer Reviews for Dyson - V15 Detect + Dok Cordless Vacuum - Yellow/Nickel
Posted by: Unhappy
Gender:Female
Verified Purchase:Yes
I sent it back in 2 days. Too heavy and no wheels. Hurt my back pushing it around my carpet.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, April 8, 2024
Hi, thank you for sharing your feedback. This is unexpected to hear. This does not fall in line with the iconic service standards we aim to provide our customers. I do really apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: KatM
Gender:Female
Verified Purchase:Yes
I bought the V15 because my old V7 was in need of another battery (10 years old and 3 batteries bought). I just love the V15 with it's LED light accessory. I didn't realize how much dust and dog fur I wasn't seeing with just the daylight. I like the battery guide that lets you change the setting and see the battery usage. I couldn't be happier with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Connie W
Verified Purchase:Yes
Very happy with the vacuum so far. Beware! The green light that shows all the dust and hair can trigger anxiety for people that thought their house was clean! Just kidding! It is great! The pet hair tool is wonderful for removing hair from pet beds and couch covers. I have actually used the multi function head when I want to vacuum but don’t want to see all the hair and dust I may be missing! 🤪
Written by a customer while visiting Dyson
Posted by: Bonnie
Verified Purchase:Yes
I would have liked it more to have a users manual that I can refer to, instead of having to get into my computer to get help.
Response from DysonBy Amandeep S, Customer Service, April 8, 2024
Hello Bonnie, Thank you for your review. We really appreciate your effort and time. We are genuinely concerned to hear that you are facing an issue with your Dyson V15 detect. We apologize for the inconvenience that you had to face. This is not the experience Dyson strives to provide for its valuable customers. However, I would request you to please contact our live support channels like chat & Call support and you can also contact us via email on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Mmbl
Gender:Female
Verified Purchase:Yes
Love the green light! Can’t vacuum without it! Upgraded!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: JayH
Gender:Male
Verified Purchase:Yes
Loved it for 2 weeks but it stopped working. I will contact Dyson. It's still brand new so I'm sure they will send me a new one.
I would recommend this to a friend!
Response from DysonBy Teanna, Voice of the Customer, March 24, 2024
Hi Jay, thanks for the review. I am concerned to hear you are having some issues with your Dyson. I would value the opportunity to provide further assistance with the concerns detailed in your review.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Customer Rating
4
Filter, laser light, cleans deep in the carper
on March 20, 2024
Posted by: None
Gender:Female
Verified Purchase:Yes
I love the head for wood floors. Didn’t see all the small particles on the kitchen wood floor.
Still getting use to taking the motor off the pipe to empty the waste bin. Since I have dogs, I need to do this often and it should be simpler. I move from carpet to wood floors often. Changing heads are more difficult. Think once I push the release button it would come right out; but some times it requires more finesse.
Feel that it is cleaning effectively and can’t believe how much is captured by the filter. I’ve had this machine a little over a month and had to clean the filter!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Mimi
Verified Purchase:Yes
Had to return. Great vacuum for hard floors but I could not even push it across my rooms with carpet no matter how hard I tried. The carpet is pretty thick and plush. I wish it had worked. I really wanted to get rid of my heavy canister tyke vacuum.
Response from DysonBy Bridget, Voice of the Customer, March 19, 2024
We're sorry to hear that you found the V15 Detect™ unsuitable for your needs. We'd love the opportunity to connect to learn more about the flooring in your home so we can provide you with the best recommendation. Please reach out to us via email at askdysonUS@dyson.com and in the subject line, include "Dyson.com Review" so that we can keep an eye out for your email.
Written by a customer while visiting Dyson