Customer reviews from Dyson
Dyson - V15 Detect + Dok Cordless Vacuum - Yellow/Nickel
Average customer rating
4.5
(348 Reviews)
Rating breakdown 348 reviews
5 Stars
252
4 Stars
55
3 Stars
16
2 Stars
12
1 Star
13
89%of customers recommend this product.
(
191 out of
215)
Customer Reviews for Dyson - V15 Detect + Dok Cordless Vacuum - Yellow/Nickel
Posted by: Roxy
Verified Purchase:Yes
I received my new Dyson v15 about 2 weeks ago. I was extremely disappointed to learn the unit only runs when trigger is pulled….an uncomfortable, poorly designed, trigger on top section where the heavy battery is housed.
The unit does not have an “on off” switch.
Response from DysonBy Ridhu Sharma, Customer Service, July 3, 2024
Hello Roxy,
We do apologize for any sort of inconvenience. We would like to inform you that this is the mechanism of Dyson, and this is the way it functions. For future instance we request you to please contact us via call or chat support, here is our Dyson call support phone number 866-693-9766, we would recommend you the best version and model according to your usage.
Best Wishes,
Ridhu,
Dyson Customer Support
We do apologize for any sort of inconvenience. We would like to inform you that this is the mechanism of Dyson, and this is the way it functions. For future instance we request you to please contact us via call or chat support, here is our Dyson call support phone number 866-693-9766, we would recommend you the best version and model according to your usage.
Best Wishes,
Ridhu,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Debbie
Verified Purchase:Yes
This vacuum really gets the job done I love it It vacuums up both hard floor and carpet!
Written by a customer while visiting Dyson
Customer Rating
2
Does not work well on carpets with thicker pile
on June 26, 2024
Posted by: Unhappy
Gender:Female
Verified Purchase:Yes
I like how it works on floors, but I do not like how it works on carpets with thicker pile. It will stop turning and does not glide smoothly over the carpet. This is my second Dyson the first one worked better on the carpets. I cannot find any suggestions on any of the websites or what was included in the packaging. I think that could be better and be more helpful.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, June 30, 2024
Hello, thank you for your review. We apologize for the inconvenience that you had to face with your machine. This is not the experience Dyson strives to provide for its customers. However, we strive to provide the best experience for our customers. It's disappointing to hear that this wasn't a 5-star experience for you. We would value the opportunity to assist you, to help ensure your Dyson is working properly. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Sandy
Gender:Female
Verified Purchase:Yes
I thought I picked out the one I wanted but I didn’t. This model still requires you to hold the switch on while vacuuming. Also you have to take the stick part off to empty the cup. This is a pain for me. Not as happy as I was with my other one. But, I do like the light when vacuuming. Also the suction is terrific! The down side is you have to change the head part to vacuum scatter rugs. Very annoying.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, June 25, 2024
Hello, thank you for bringing this issue to our attention.
We do apologize to hear that you had a poor experience with your Dyson. We strive to provide exceptional service to all our customers, and we are disappointed that we fell short in your case. Also, please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. For further queries, please feel free to reach out to us. We would be happy to assist you.
Best wishes
Dyson Customer Support.
We do apologize to hear that you had a poor experience with your Dyson. We strive to provide exceptional service to all our customers, and we are disappointed that we fell short in your case. Also, please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. For further queries, please feel free to reach out to us. We would be happy to assist you.
Best wishes
Dyson Customer Support.
Written by a customer while visiting Dyson
Posted by: Tomas
Gender:Male
Verified Purchase:Yes
Perfect tool, too bad the battery drains so quickly.
Written by a customer while visiting Dyson
Posted by: Toddp
Gender:Male
Verified Purchase:Yes
This is my 5th Dyson. I’ve had 4 handheld vacuums (a v6- v7 animal- v8 absolute and a v11 animal. This machine is my 5th handled and it’s outstanding. I love the green laser on the fluffy. It’s amazing and gross, how much buildup of hair and dirt is on my hard surfaces. Great choice. I love my Dyson ball too. I have a ton of carpet and it amazes me how much dirt and hair the ball picks up too. I’d recommend the Dyson products to everyone. They are worth the money.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Rich678
Gender:Male
Verified Purchase:Yes
This is our first Dyson product and we are thrilled with it. We recently installed new laminate flooring on the first floor of our home, replacing carpet. We wanted a vacuum that would work well on hard flooring. TLet me tell you that the Dyson v15 is amazing. The light on the 'light and fluffy' attachment allows you to see the dirt and dust on the floor while you're vacuuming, and it's readily apparent how clean the floors are after you're done vacuuming. We love the fact that it's cordless and have expanded the use of the vacuum beyond just hard flooring. It does a great job on carpet as well! Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Debb
Gender:Female
Verified Purchase:Yes
I am extremely pleased with this vacuum. It performs better than Expected!
I would recommend this to a friend!
Written by a customer while visiting Dyson