Glad i made the move to purchase this unit <The v11> It's Like going from a 6-cyl engine to a v-8 AND NOW A HIGH POWERED DYSON V-11 To date the best floor cleaning tool i've used
I purchased for our new home. We are now one level living in a townhome villa. We have area rugs. The vacuum states that it will do carpet and flooring. I can’t seem to use it on carpet, think or thin. It is excellent on the floors and I love the green light to show areas that I would have missed. I don’t want to buy another vacuum just for the carpet. I may have chosen a different model. Hope this is helpful
Response from DysonBy Customer Service, Rubaid K, August 28, 2025
Thank you very much for your thoughtful feedback. We are pleased to hear that you are enjoying the vacuum’s performance on hard floors and that the green light feature is helping to highlight missed spots, those are precisely the smart details we strive to deliver. We regret that the vacuum is not performing as expected on your rugs and carpets. We fully understand how important multi-surface versatility is, particularly in a new home, and we sincerely appreciate you bringing this to our attention. Your experience is truly valuable to us. If you are open to it, we would be glad to explore potential solutions, whether that involves adjusting settings, recommending suitable attachments, or offering tips to enhance carpet performance. Please feel free to contact our customer support team via chat or voice assistance. We are here to help and remain committed to improving your experience.
I purchased the Dyson about 1 month ago, first thing I vacuumed was my living room area rug and I was left in complete disbelief on how much my old vacuum did NOT pick up, and I vacuum daily. I love the multiple attachments, easy to empty canister, love the illumination technology. My only negative is having to hold the on button, I had a few hand surgeries so its difficult on the hand and needing to hold it on doesn't allow much shifting of your hand.
I love my Dyson V15. I previously had the V11, and I also liked it, but the V-15 has more attachments, battery life, and the dirt detection attachment is amazing. It's the cadillac of all vacuums, and performs great. I also like that the is filtered air, as I have a dog who sheds a lot. Very low noise for the amount of suction it has. I'm very impressed.