I did the Dyson challenge with my old Dyson when I received my detect. Holy smokes, the amount of dirt my Dyson was leaving behind even impressed my husband! I love that the light shows me what I need to pick up on my tile floor. So happy I have this in my life!
Ordered this to replace our old V15 but the performance and quality seem to be lower than the one it’s replacing. Barely bump the roller brush and it makes a terrible noise, and must be from the thin plastic deforming around the powered roller. We did not have this on our original V15, so a lot has changed in the 5+ years since our original cleaner.
No, I would not recommend this to a friend.
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Response from DysonBy Customer Service, Rubaid K, September 15, 2025
Thank you for sharing your feedback. We are pleased to hear that your previous V15 served you well, and we understand how disappointing it can be when a newer model does not meet the same expectations, particularly in terms of build quality and performance. The issue you described with roller brush noise and visible plastic deformation is concerning and not representative of the durability we strive to deliver. Your observations are valuable and help us better understand how product changes are perceived by long-time users. If you are open to it, we would be glad to support you, whether through troubleshooting assistance, guidance on assembly and usage, or exploring other possible resolutions. Please feel free to contact our chat or voice support team at any time. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson products. Thank you once again for bringing this to our attention.
Since I’m sure a lot of seniors use your product I would suggest on your next model find a way to automatically stay powered up without having to continually squeeze the trigger .also making the space between the trigger and trigger guard a little bigger. This would solve anyone with arthritis or large fingers.
Pay attention to the reviews. The unit is heavy and the run button that doesn't stay turn on makes it a bit of a pain to operate. If you do not have good upper body strength do not get this unit. It cleans get and I was surprised by the amount of dirt it got out of my carpet. Overall it is a good machine.
It’s too easy! I love the the green light on the attachment for sweeping, it’s so satisfying to be able to see what’s on the floor and see it gone. I literally use it everyday
I bought this unit about a month ago. It is awesome in most respects. I am wondering how to keep the dust that is gathered from coming up into the top half of the part I can see. Supposedly there is a limit on the amount of dust that the lower half should have, but if it comes on up, is that a problem?