Customer reviews from swann.com
Swann - AdvancedX Series / NVR-8ADVANX / 1TB / 4x NHD-ADVANXB 4K Spotlight Bullet IP Cameras - Black
Average customer rating
3.3
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
1
4 Stars
1
3 Stars
0
2 Stars
2
1 Star
0
Customer Reviews for Swann - AdvancedX Series / NVR-8ADVANX / 1TB / 4x NHD-ADVANXB 4K Spotlight Bullet IP Cameras - Black
Posted by: Shanemcc
Verified Purchase:Yes
Great Cameras especially in the dark very clear and love the feature of the auto photo shot the cameras take. My only disappointment is the POE cable is not long enough for a standard 3
bedroom house.
bedroom house.
Written by a customer while visiting swann.com
Posted by: Venkat Madap
Verified Purchase:Yes
Easy system to install and use
Response from swann.comBy Mary, Swann Team, July 13, 2025
Hi Venkat.
Thank you for your feedback. We’re glad to hear that you found the system easy to install and use and that’s exactly what we aim to deliver with every Swann product.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your feedback. We’re glad to hear that you found the system easy to install and use and that’s exactly what we aim to deliver with every Swann product.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
2
Less features than older versions - Dissapointing!
on March 2, 2026
Posted by: MikiWard1
We purchased this along with the SWACC-USBWIFIV2 USB Wi-Fi antenna.
When trying to set up the camera's, i noticed that under the NVR's settings under "Network" , there is no tab for "Wi-Fi"
I contacted Swann, and was advised the "AdvancedX" security systems where too "New" and this functionality was not yet available and could not advise me whether or not it would be available in future.
How are older models able to utilise USB Wi-Fi connectors, but a newer model has been released without this functionality?
This seems to be a step backwards. Very disappointed.
When trying to set up the camera's, i noticed that under the NVR's settings under "Network" , there is no tab for "Wi-Fi"
I contacted Swann, and was advised the "AdvancedX" security systems where too "New" and this functionality was not yet available and could not advise me whether or not it would be available in future.
How are older models able to utilise USB Wi-Fi connectors, but a newer model has been released without this functionality?
This seems to be a step backwards. Very disappointed.
Response from swann.comBy Mary, Swann Team, March 2, 2026
Hi Miki,
Thank you for bringing this to our attention and for sharing your experience. We sincerely apologize for any confusion or inconvenience this may have caused. This is certainly not the experience we want for you or any of our customers.
We’d like to confirm that the USB Wi-Fi Antenna (SWACC-USBWIFIV2) is compatible with your NVR-ADVANX system. A recent firmware update was released to address and improve compatibility, so please ensure your NVR is running the latest available firmware version.
You can check for updates by rebooting your NVR, as this may prompt any available automatic updates. Alternatively, you can manually check by going to Main Menu > Advance > Auto Upgrade > Click “Check Now” to run any available firmware update.
If no update appears or you need further assistance, please don’t hesitate to contact us at tech@swann.com. Out team will be happy to guide you through the process and ensure everything is working properly.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for bringing this to our attention and for sharing your experience. We sincerely apologize for any confusion or inconvenience this may have caused. This is certainly not the experience we want for you or any of our customers.
We’d like to confirm that the USB Wi-Fi Antenna (SWACC-USBWIFIV2) is compatible with your NVR-ADVANX system. A recent firmware update was released to address and improve compatibility, so please ensure your NVR is running the latest available firmware version.
You can check for updates by rebooting your NVR, as this may prompt any available automatic updates. Alternatively, you can manually check by going to Main Menu > Advance > Auto Upgrade > Click “Check Now” to run any available firmware update.
If no update appears or you need further assistance, please don’t hesitate to contact us at tech@swann.com. Out team will be happy to guide you through the process and ensure everything is working properly.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
2
Swan Secruity App Failed to Pair NVR
on October 21, 2025
Posted by: Aaron CKY
Reference: 2801623
I received the NVR with 4CCTVs on 30th Sept. The system works locally. There is an issue with the Swan Security Apps and NVR Client Cloud Link is disconnected. Unable to find the reason. NVR show network connection is fine but the client cloud link is always disconnected.
Swan Security Apps unable to pair the NVR no matter how do I try with Swann Team and Swann Specialist. It seems no one knows the reason. Spintel the NBN services provider stated they do not block any Swann Security devices.
Help!!!!
Response from swann.comBy Mary, Swann Team, October 22, 2025
Hi Aaron,
Thank you for sharing your feedback, and we’re truly sorry to hear about the trouble you're having with the NVR and the Swann Security Apps. We understand how frustrating it can be when the cloud link isn’t connecting, especially when the network seems fine on the NVR itself.
Upon checking, we can confirm that you have an ongoing support ticket with us. Our team has reached out to your email, and we’d appreciate it if you could respond there so our specialized support team can assist you further and work toward a resolution. Additionally, we’ve scheduled a callback appointment for tomorrow between 2PM to 3 PM MEL Time to discuss your concern in more detail.
We know how important it is to get everything working smoothly, and we’re here to make sure it’s sorted for you. Thank you for your patience, and we look forward to resolving this for you soon.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your feedback, and we’re truly sorry to hear about the trouble you're having with the NVR and the Swann Security Apps. We understand how frustrating it can be when the cloud link isn’t connecting, especially when the network seems fine on the NVR itself.
Upon checking, we can confirm that you have an ongoing support ticket with us. Our team has reached out to your email, and we’d appreciate it if you could respond there so our specialized support team can assist you further and work toward a resolution. Additionally, we’ve scheduled a callback appointment for tomorrow between 2PM to 3 PM MEL Time to discuss your concern in more detail.
We know how important it is to get everything working smoothly, and we’re here to make sure it’s sorted for you. Thank you for your patience, and we look forward to resolving this for you soon.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com