Customer reviews from swann.com
Swann - Xtreem 4K Battery-Powered Cam w32GB Card - Pack 2 - Black
Average customer rating
3.8
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
3
4 Stars
1
3 Stars
0
2 Stars
2
1 Star
0
Customer Reviews for Swann - Xtreem 4K Battery-Powered Cam w32GB Card - Pack 2 - Black
Posted by: Robert46
Verified Purchase:Yes
Has only been installed for a short time but it gives good coverage and good quality video
Response from swann.comBy Mary, Swann Team, November 18, 2025
Hi Robert,
Thank you for your feedback. We’re delighted to hear that your system, even after being installed for a short time, is providing good coverage and high-quality video. It’s wonderful to know that it’s meeting your expectations so far.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your feedback. We’re delighted to hear that your system, even after being installed for a short time, is providing good coverage and high-quality video. It’s wonderful to know that it’s meeting your expectations so far.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
2
Nice brick, good launch shape
on January 14, 2026
Posted by: Camera hammer guy
Lol such a basic unit, bad sensitivity, no 120 days charge unless theyre off, no all day play back and even when or what it records is sporadic at best. Struggles to patch in to feed constantly, on android. 4k is nice viewing when (few and far between) it chooses to show it, doesnt support any 5ghz signals so always seems to struggle if not relegated to an IoT connection. Lucky i bought at half price because OMG not worth anywhere near the RRP. Still feel i got ripped on em, my fault though, did review check them first and didnt listen. Only thing i cant figure out (besides why you need the security subscription to have any more than live feed) is wtf is the point of these things? Way too expensive, no sd access without AI security (wow, right? It says people or car about), blows through batteries like a samsung, detection works sort of if no leaves a blowing, 4k minus the 4 (and k). Honestly, basic lazy unit designed im assuming to forever charge you (like a live service game). Gets 2 stars because on the off chance it loads in full 4k with no frame drops, makes me believe thats theyre not so bad. Till it freezes and cant re-access camera. And so this review might be read. P.S, took to one with a hammer and not super durable either, plastic splinters very easy, wouldnt advise dropping them if you have to remove to charge every couple of days.
Response from swann.comBy Mary, Swann Team, January 14, 2026
Hi Jack,
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about your experience and understand how disappointing it’s been, especially given your expectations around performance, battery life, connectivity, and features.
This certainly isn’t the experience we want our customers to have. We’d appreciate the opportunity to look into the concerns you’ve raised, particularly around sensitivity, recording reliability, Android connectivity, battery usage, and subscription-related functionality to see how we can best assist.
We will be reaching out to you via email shortly so we can gather more details and work with you toward the most appropriate resolution.
Thank you again for being open about your experience. We know this hasn’t met your expectations, but we’re committed to doing better.
Mary -Swann Team.
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about your experience and understand how disappointing it’s been, especially given your expectations around performance, battery life, connectivity, and features.
This certainly isn’t the experience we want our customers to have. We’d appreciate the opportunity to look into the concerns you’ve raised, particularly around sensitivity, recording reliability, Android connectivity, battery usage, and subscription-related functionality to see how we can best assist.
We will be reaching out to you via email shortly so we can gather more details and work with you toward the most appropriate resolution.
Thank you again for being open about your experience. We know this hasn’t met your expectations, but we’re committed to doing better.
Mary -Swann Team.
Written by a customer while visiting swann.com
Posted by: Ness13
Verified Purchase:Yes
As crime is happening more frequently i wanted a bit more security for my family. Excellent 4k visual and detailed information.
Response from swann.comBy Mary, Swann Team, November 9, 2025
Hi Ness,
Thank you for your feedback. We’re so pleased to hear that your new 4K system is providing the extra sense of security you wanted for your family. It’s great to know you’re impressed with the excellent visual quality and detailed footage. Your peace of mind is very important to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your feedback. We’re so pleased to hear that your new 4K system is providing the extra sense of security you wanted for your family. It’s great to know you’re impressed with the excellent visual quality and detailed footage. Your peace of mind is very important to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
2
Lazy camera and buggy AI
on April 5, 2025
Posted by: Dave50
Slow waking up. You can be literally standing in front of the camera and it doesn’t wake up giving an intruder the advantage. Battery life is ok . The AI is very buggy and needs a lot of work. I would not recommend this camera
Response from swann.comBy LV - Swann Team, April 8, 2025
Hello Dave50, Thanks for sharing your experience. We’re sorry to hear the camera’s wake-up time and AI performance haven’t met your expectations. It should activate promptly with motion, so if there's a delay, it could be related to settings like sensitivity or placement.
We’d appreciate the opportunity to help troubleshoot and optimize the setup for better performance. Please email us at tech@swann.com so we can assist directly.
Your feedback is important to us.
LV - Swann Team
We’d appreciate the opportunity to help troubleshoot and optimize the setup for better performance. Please email us at tech@swann.com so we can assist directly.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Set n Forget WiFi Camera
on April 29, 2024
Posted by: Skooter
Recently upgraded my Xtreem camera to the new 4K model - huge noticeable differences!
Fantastic battery time (still ‘waiting’ to recharge and it’s been nearly three months already…)
Crystal clear recordings and great clarity with the night time recordings. The spotlights are a welcoming addition for our visitors at the front door too.
Super easy to set up and to make any individual settings to suit your requirements. Really like it!
Fantastic battery time (still ‘waiting’ to recharge and it’s been nearly three months already…)
Crystal clear recordings and great clarity with the night time recordings. The spotlights are a welcoming addition for our visitors at the front door too.
Super easy to set up and to make any individual settings to suit your requirements. Really like it!
Response from swann.comBy LV - Swann Team, April 29, 2024
Hello Skooter,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly. We're glad you had a great experience with your Swann system. Should you need assistance in the future, please visit our support page or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly. We're glad you had a great experience with your Swann system. Should you need assistance in the future, please visit our support page or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Posted by: Andy55
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com