Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 23.4 cu. ft. 3-Door French Door Counter-Depth Refrigerator - Fingerprint-Resistant Stainless Finish
Average customer rating
3.2
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
1
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
1
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Whirlpool - 36 in. Wide 23.4 cu. ft. 3-Door French Door Counter-Depth Refrigerator - Fingerprint-Resistant Stainless Finish
Customer Rating
2
Ice maker door too heavy
on October 15, 2026
Posted by: Niki.S
[This review was collected as part of a promotion.] Beautiful simple design, but the left door won’t stay open; it keeps shutting on me as I search for items. I feel like I have to fight with it, which is not good for this quality of a brand.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 19, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator door not staying open. Please see the following for some troubleshooting tips:
Possible Solutions
Is the refrigerator level?
Refrigerator doors use gravity to swing and stay put, but they can only do their job if the fridge is standing straight. If your fridge tilts forward or leans to one side, gravity pulls the door closed before you are ready. Balancing your fridge from front to back and side to side keeps the doors open when you need them to be. A properly leveled refrigerator helps ensure overall proper operation. Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your refrigerator.
Tips for leveling the refrigerator:
Use a level to make sure the refrigerator is level from side to side and front to back.
Learn how to use your phone to level household appliances.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25308885, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Possible Solutions
Is the refrigerator level?
Refrigerator doors use gravity to swing and stay put, but they can only do their job if the fridge is standing straight. If your fridge tilts forward or leans to one side, gravity pulls the door closed before you are ready. Balancing your fridge from front to back and side to side keeps the doors open when you need them to be. A properly leveled refrigerator helps ensure overall proper operation. Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your refrigerator.
Tips for leveling the refrigerator:
Use a level to make sure the refrigerator is level from side to side and front to back.
Learn how to use your phone to level household appliances.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25308885, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features and lots of space
on October 6, 2026
Posted by: Susan
(This review was collected as part of a promotion.) I love the organization and the room that this fridge has. So many cool features
Written by a customer while visiting whirlpool.com
Customer Rating
4
Still learning how to optimize space
on September 27, 2026
Posted by: LBD8
[This review was collected as part of a promotion.] Still learning how to store food properly to make the most of space. The fridge comes with small containers for in door storage that I cannot figure out how to use, and they really do not make sense for me. The door, however, has a lot of space for salad dressings and such, much more space than my last fridge, so far, it's worked for me but we're still in the learning phase, it does not have a butter keeper in the door and I miss that. Time will tell on how well it holds up.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ok Fridge But Not Great
on August 24, 2026
Posted by: Reno61
[This review was collected as part of a promotion.] We purchased this refrigerator because we liked the 3-door French door style and the capacity suited our living space. The unit is functional, delivers good consistent cooling. The freezer has plenty of space and produces extra ice supply that we really like. The lighting inside is excellent. The "grab your milk, wine, juice or other taller items that you reach for frequently" shelf that allows easy access is an outstanding feature! The special shelf in the door for leftover containers is a nice idea but in reality wastes valuable door storage space. The ice/water delivery in the left door is somewhat awkward and the paddle requires just the right pressure in the right place to deliver ice. Works fine, but not 5-star user friendly.The design of that same door doesn't allow for the door to stay open independently when accessing the refrigerator shelves (right hand door doesn't experience this problem) which is an inconvenience when you need two hands to add or remove something on the shelf. Overall a good but not great refrigerator.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Refrigerator comments
on August 11, 2026
Posted by: gary 21
[This review was collected as part of a promotion.] Capacity and cooling are fine. Interior features and amenities are good, especially the interior doors' setup. Too soon to talk about durability.....we just got it! Over all, we like it and are happy with the purchase, but the following items could be improved upon:
1. The doors do not self-close and we must remember to physically close each one by pushing it closed after accessing the interior.
2 The left door does not stay open or stay in place in any position; it closes against your arm when accessing interior items and must be held open with one hand. Adjusting the legs and leveling the unit has made no difference.
3. There is not enough space between the door's water dispensing tube and the activation panel behind it; some thicker glasses or vessels do not fit in between and the dispensed water runs down the outside of the glass.
4. To access a couple of the interior drawers, both exterior doors must be held open; it would have been better to have drawers no wider than the doors in front of them
5. The interior configuration does not provide adequate space for tall items such as milk cartons, large soda bottles, gallon jugs, etc
1. The doors do not self-close and we must remember to physically close each one by pushing it closed after accessing the interior.
2 The left door does not stay open or stay in place in any position; it closes against your arm when accessing interior items and must be held open with one hand. Adjusting the legs and leveling the unit has made no difference.
3. There is not enough space between the door's water dispensing tube and the activation panel behind it; some thicker glasses or vessels do not fit in between and the dispensed water runs down the outside of the glass.
4. To access a couple of the interior drawers, both exterior doors must be held open; it would have been better to have drawers no wider than the doors in front of them
5. The interior configuration does not provide adequate space for tall items such as milk cartons, large soda bottles, gallon jugs, etc
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Disappointed
on July 22, 2026
Posted by: Severly Disappointed
[This review was collected as part of a promotion.] Ordered my fridge memorial weekend and was supposed to arrive within a week, got pushed back a few days the got pushed to July 3rd. It didn't fit thru our door(our mistake for not measuring). Ordered a counter Depth one and it came a week later. The open door sensor is on and when my husband tried to level it it only had one foot. He shimmed it and it is still on. Then the door open alarm started going off even though I turned it off on the app. So we had to unplug it and cannot be used. It has been a week and no resolution. Also, you don't service in our area so probably will have to get another one and see how long that takes. Super disappointed.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 24, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Whirlpool® Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24311400.
We’re looking forward to hearing from you.
Jacob W.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24311400.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com