Thank you for sharing your experience with us. We sincerely apologize for the concerns you are experiencing frost buildup on top of the door of your KitchenAid® Refrigerator. We value our customers and are committed to ensuring our products meet high standards.
We have included information that we hope is helpful:
Is the moisture on top of the freezer door gasket?
If moisture is present on top of the freezer door gasket or water droplets are visible on the door gasket, this can be caused by water dripping from the mullion or center rail. Certain refrigerators are equipped with a separate control to prevent moisture from forming on the exterior of the seal. The Energy Saver or Humidity feature controls a heater that helps to reduce moisture on the vertical hinged seal. Enabling or disabling this feature varies by model, so please refer to your Owner's Manual for specific instructions.
Are the doors left open for long periods of time?
Frost is likely to build up if the door is left open for an extended period, allowing humidity to enter the freezer. Ensure the door closes completely and is not obstructed by anything between the door gasket and the cabinet.
Are the doors opened frequently?
Frequent door openings can let in humid room air. Keeping door openings to a minimum will help, but may not completely eliminate frost or ice in the freezer. During months of high humidity (especially if a home is not air-conditioned), it is normal to see some frost and sweating on the interior walls or on food packages.
Are the doors sealing correctly?
An improper seal on the gaskets of the refrigerator or freezer doors can also cause humidity to form. Check the seals around the exterior doors and the freezer door to ensure nothing is obstructing the gasket.
Are the air vents blocked?
Blocked vents can cause a couple of different issues, including moisture build-up or excessive frost. To help prevent moisture build-up, allow room for proper airflow between the freezer and refrigerator compartments. Cool air enters and exits the refrigerator compartment through vents from the freezer compartment. Depending on your model, these vents are in different locations.
Regarding the ice maker, below is troubleshooting information that might be helpful:,
Is the Ice Maker Turned On?
A common reason an ice maker does not make ice is that it was accidentally turned off. Sometimes, resetting the ice maker can resolve minor issues. Locate the reset button on your ice maker (consult your manual if unsure) and press and hold it for a few seconds. If your refrigerator doesn't have a reset button, perform a power cycle by unplugging it for one minute and plugging it back in.
If the Ice Maker is not connected to a water supply line but remains turned on, it could cause the following: a buzzing noise, the refrigerator may be too cold, food in the crisper drawers may freeze, and the freezer section may get too cold.
Was the water filter recently replaced?
If the water filter was just replaced or installed, ensure that it was installed correctly. An improperly installed water filter could reduce or stop water flow, decrease ice production, cause leaks from the filter housing, or lead to other concerns. Check to make sure the water filter is locked in place and creating a proper seal. To check the installation, remove the water filter from the housing and try to dispense some water. If water dispenses, the water filter was installed improperly; reinstall it.
Was the water line installed correctly?
The refrigerator must be installed to a cold water supply for the ice maker and water dispenser to work. To connect the shutoff valve and the refrigerator, use 1/4" (6.35 mm) O.D. (outside diameter) soft copper or PEX tubing. It is recommended to leave a coil of copper or PEX tubing (service loop) to allow the refrigerator to be pulled out of the cabinet or away from the wall for service or routine cleaning.
Check to make sure there are no kinks in the water supply line. A kink can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.
Does the water filter need to be replaced?
It is recommended that the KitchenAid water filter be replaced every 6 months, when the indicator light comes on, or as needed. Replacing your water filter regularly helps ensure a continuous supply of cleaner, fresher-tasting drinking water. Depending on your usage and water quality, it may need to be changed more frequently. A clogged or improperly installed water filter can reduce water flow to the ice maker and dispenser, potentially causing low ice production and slower water flow. KitchenAid recommends using everydrop® water filters.
If you need additional assistance, please feel free to connect with us using any of the options below:
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Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25341939.
We’re looking forward to hearing from you.
Marie Q