Customer reviews from worx.com
WORX - WG929 20V Trimmer & Blower Combo - Black
Average customer rating
4.4
(221 Reviews)
Rating breakdown 221 reviews
5 Stars
150
4 Stars
32
3 Stars
19
2 Stars
10
1 Star
10
87%of customers recommend this product.
(
174 out of
199)
Customer Reviews for WORX - WG929 20V Trimmer & Blower Combo - Black
Customer Rating
1
Not worx the money
on September 4, 2019
Posted by: Anonymous
from Berlin, MD
Gender:Male
String sucks, batteries life sucks, customer service is polite but only offers prorated refunds. Used machines total 3 times. Once for maybe 10 minutes, got totally frustrated by string constantly breaking. Second time after having replacement string sent about 30 minutes, and third time 15 minutes before both batteries were dead. How can a company prorate junk.
Response from worx.comBy Portia M., Customer Experience , September 6, 2019
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused.
If you were offered a prorated refund it would have been because the item was purchased from another retailer and not directly with WORX. I was able to locate your order history and see Your WG153 grass trimmer and WG546 blower were purchased from Lowe's, who initially collected your funds at their store. Being that you were outside of the Lowe's return policy and not happy with the items, you were offered a pro-rated refund.
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
If you were offered a prorated refund it would have been because the item was purchased from another retailer and not directly with WORX. I was able to locate your order history and see Your WG153 grass trimmer and WG546 blower were purchased from Lowe's, who initially collected your funds at their store. Being that you were outside of the Lowe's return policy and not happy with the items, you were offered a pro-rated refund.
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Loveit
on August 21, 2019
Posted by: Debra9742
from Germantown ohio
Gender:Female
Im disabled an in a wheel chair
I get on my zeroturn and go around an trim my yard
So easy thank you
I get on my zeroturn and go around an trim my yard
So easy thank you
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Missing Part
on August 20, 2019
Posted by: David121
from Texas
Gender:Male
I didn’t receive the correct part for the blower, the part I received was too small
Response from worx.comBy Portia M., Customer Experience , August 27, 2019
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused.
Please make sure you have removed the vent from the blower tube. Please remove the lower portion of the tube from inside the upper portion. This is how the item is packaged.
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you!
Thank you for choosing WORX!
Please make sure you have removed the vent from the blower tube. Please remove the lower portion of the tube from inside the upper portion. This is how the item is packaged.
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Light weight yet powerful to tackle cleanup easy.
on August 16, 2019
Posted by: Bluedenjhn11
from Plainfield,NJ
Gender:Male
[This review was collected as part of a promotion.] The trimmer/edger shares the 20V battery makes quick work for adding the finishing touch to lawn work.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Both tools work great!
on August 15, 2019
Posted by: Vonr55
from Troy, Mo
Gender:Male
[This review was collected as part of a promotion.] Just got the combo kit, both tools work great. Light weight and easy to use. Battery life is good.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Very easy to use (light weight) .
on July 28, 2019
Posted by: Harleyman2003
from Mars, Pa.
Gender:Male
[This review was collected as part of a promotion.] I purchased the 20V Power Share Cordless 12" String Trimmer/Edger and the Turbine Blower Combo Kit. I really like the performance of both and it is reliable to start at a flip of a switch versus having to deal with gasoline and pulleys. The 20V is powerful enough for liter type jobs. Have not tried the 40V WORX products as yet. This will be on my "wish List."
I would recommend this to a friend!
Response from worx.comBy Jasmine D, customer experience , July 29, 2019
Thank you for sharing your experience and review! That is awesome ! We are thrilled to hear you are enjoying the WORX products ! Thank you for choosing WORX you are greatly appreciated !
Written by a customer while visiting worx.com
Customer Rating
5
Great edger
on July 19, 2019
Posted by: CLB 1
from Deer River, MN
Gender:Female
[This review was collected as part of a promotion.] I just bought a new one, I have been using Worx trimmers for 8 years or more. I really like them. They are lightweight and easy to use. Not to mention free line for ever....
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Equipment works well, batteries not so much
on July 9, 2019
Posted by: Dave28
from Lincoln Park, MI
Gender:Male
[This review was collected as part of a promotion.] Was bought as a gift from the wife. The trimmer worked as expected for a battery powered trimmer. Did the job but left some desire for a thicker line and a little more power. Blower was more powerful than expected. The batteries on the other hand lasted about 20 minutes after full charges. The 4.0 would definitely be a must to attempt front and back yard.
***Only reason I don't recommend is because of the batteries the equipment does the job.***
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience , August 7, 2019
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused. Our 20V batteries work on a variety of tools and have average runtimes of up to 30 minutes. However, blowers use more power and when the blower is on the highest setting it will deplete the battery's power more quickly.
Run time will vary from job to job, depending on how each person works. To maximize the run time you get out of the battery, use the appropriate speed for the job at hand. Lower speeds are ideal for cleaning off hard surfaces, like driveways, sidewalks, patios or garages. Faster speeds are ideal for cleaning the leaves out of your grass and use more power to give you the blowing force needed to get the job done. Since most clean up jobs will involve switching between lower and higher speeds, actual run time results will vary. The battery included with your TURBINE20V Leaf Blower will take you far, but remember - you can also use the 20V WORX batteries you already have so you’ll never be out of power.
For added runtime, we recommend purchasing an additional battery to assist with tackling larger tasks. WORX offers high capacity 20V 4.0Ah and 6.0Ah lithium batteries that will increase your runtime with twice the amp hours of our standard battery!
Thank you for choosing WORX!
Run time will vary from job to job, depending on how each person works. To maximize the run time you get out of the battery, use the appropriate speed for the job at hand. Lower speeds are ideal for cleaning off hard surfaces, like driveways, sidewalks, patios or garages. Faster speeds are ideal for cleaning the leaves out of your grass and use more power to give you the blowing force needed to get the job done. Since most clean up jobs will involve switching between lower and higher speeds, actual run time results will vary. The battery included with your TURBINE20V Leaf Blower will take you far, but remember - you can also use the 20V WORX batteries you already have so you’ll never be out of power.
For added runtime, we recommend purchasing an additional battery to assist with tackling larger tasks. WORX offers high capacity 20V 4.0Ah and 6.0Ah lithium batteries that will increase your runtime with twice the amp hours of our standard battery!
Thank you for choosing WORX!
Written by a customer while visiting worx.com