Customer reviews from sharkninja.com
Ninja - Crispi Pro 6-in-1 Countertop Glass Air Fryer - Ash Gray
Average customer rating
4.5
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
240
4 Stars
25
3 Stars
13
2 Stars
11
1 Star
17
85%of customers recommend this product.
(
113 out of
133)
Customer Reviews for Ninja - Crispi Pro 6-in-1 Countertop Glass Air Fryer - Ash Gray
Customer Rating
2
Underwhelmed
on October 31, 2025
Posted by: rmansava
from Wisconsin
Gender:Male
Jury is still out on this. It's hard to get the basket to slide into the correct spot for the unit to start heating. No where near our old air fryer that you could slam the basket and start cooking. It's weird there is no preheating phase, so when you set a time that goes against the cooking time that you wanted. I really wanted to love this for the glass cooking vessel but we aren't getting great results out of the box. This may take time to adjust how we air fry. Not as easy to use as our old air fryer.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 3, 2025
Hi there,
Thank you for sharing your honest experience with the Crispi Pro. We’re glad you were excited about the glass cooking vessel — it’s one of the features we’re proud of — but we’re sorry to hear the usability hasn’t met your expectations right out of the box. Your feedback is incredibly helpful and will be shared with our product team to help improve future designs and user experience. In the meantime, we’d love to help you get the best results possible. Our Customer Service team is available by phone at 1-800-365-0135, we’re here to help troubleshoot and offer tips that might make the transition smoother.
Thanks again for giving Ninja a try, we hope we can help you fall in love with your Crispi Pro.
Warm regards,
Ninja Kitchen US
Thank you for sharing your honest experience with the Crispi Pro. We’re glad you were excited about the glass cooking vessel — it’s one of the features we’re proud of — but we’re sorry to hear the usability hasn’t met your expectations right out of the box. Your feedback is incredibly helpful and will be shared with our product team to help improve future designs and user experience. In the meantime, we’d love to help you get the best results possible. Our Customer Service team is available by phone at 1-800-365-0135, we’re here to help troubleshoot and offer tips that might make the transition smoother.
Thanks again for giving Ninja a try, we hope we can help you fall in love with your Crispi Pro.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very happy with the Crispi Pro. Buy it now!
on October 30, 2025
Posted by: LeoZ
from Chandler, Arizona
Gender:Male
Why oh why hadn't I gotten a Nija Crispi years ago? We've been using the Crispi Pro almost every day and love the speed, ease of use, the look and the ability to select a temperature. We love it so much that we bought 2 more for our sons.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Air fryer with sleek features!
on October 23, 2025
Posted by: kenzieg26_85
[This review was collected as part of a promotion.] Absolutely fantastic product! The fact that NINJA came out with a glass air fryer is amazing. The glass is safer than the modern air fryers that use metallic coatings. I also love how much easier it is to clean since it is glass, easy non stick and you can just cover the container with a lid that it comes with and store it for later. I also love that it comes with different sizes for the kind of air fryer you’ll be using it for. Very handy! I thoroughly enjoyed my crispy brussel sprouts and sweet potatoes, they came out crispy on the outside and soft on the inside and it didn’t cause my whole house to be heated from starting an oven. NINJA air fryer is also very sleek and looks beautiful on the countertop. It’s decently small and doesn’t take up a ton of counter space. The instructions are simple and easy to follow. I will continue to be using this machine for a long long time. NINJA out did themselves!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Difficult to load/unload; Unbalanced
on October 21, 2025
Posted by: Mollyh
Gender:Female
I have a 3 cook mode Crispi. Excited to upgrade. This new Pro just feels like an accident waiting to happen. It is not balanced. You really have to thrust the containers into position, but the base isn’t heavy enough to stay in place. So with one hand you have to hold the base and then load the container with one hand. It’s the same when you try to remove the container… except everything is hot. I had to stop and put on baking mittens to load the container mid way to avoid burning myself. Again, I had to hold the base down. I also noticed that sometimes the Pro didn’t register the container was in. I really had to push the container in hard. Just not a great user experience. I do like the light and the controls. It cooked great. I do wish this came in a more neutral palette, dark gray, or stainless steel to match my other appliances. But, that didn’t impact my rating.
Response from sharkninja.comBy SharkNinja, October 23, 2025
Hi Molly,
Thank you so much for your thoughtful and detailed feedback. We’re glad to hear you’re enjoying the cooking performance, lighting, and controls of the CRISPi Pro—but we’re truly saddened to hear that the overall user experience hasn’t met your expectations.
Your concerns about stability, container alignment, and safety are incredibly important to us. We want every part of the cooking process to feel intuitive and safe, and we appreciate you taking the time to share where things fell short. We’re constantly working to improve our designs, and feedback like yours plays a key role in that.
Please don’t hesitate to reach out to our Customer Care team at 1-800-365-0135 to explore options for support. We’re here to help.
Warm regards,
Ninja Kitchen US
Thank you so much for your thoughtful and detailed feedback. We’re glad to hear you’re enjoying the cooking performance, lighting, and controls of the CRISPi Pro—but we’re truly saddened to hear that the overall user experience hasn’t met your expectations.
Your concerns about stability, container alignment, and safety are incredibly important to us. We want every part of the cooking process to feel intuitive and safe, and we appreciate you taking the time to share where things fell short. We’re constantly working to improve our designs, and feedback like yours plays a key role in that.
Please don’t hesitate to reach out to our Customer Care team at 1-800-365-0135 to explore options for support. We’re here to help.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best bacon ever!
on October 21, 2025
Posted by: nickis12_8929
[This review was collected as part of a promotion.] The ninja crispy pro is no awesome! We were able to throw away our old air fryer that was more of a bucket style. We have cooked pizza roll, frozen hot dogs, and even bacon! It actually makes the perfect bacon but it is fun to watch as the bacon flies around inside as it cooks. My only complaint would be that since we have cooked bacon in it, the splatter from the bacon does not clean off the heating element very easily. It would be nice if there was a removable/washable component there . As you can see in the one picture it is a lot more powerful than we understood as I almost burnt them! The noise level is very reasonable but kind of sounds like a microwave with the air blowing. I also love
that the containers are dishwasher safe!
that the containers are dishwasher safe!
Written by a customer while visiting sharkninja.com
Customer Rating
3
On The Fence
on October 19, 2025
Posted by: aliciamarie3_4547
[This review was collected as part of a promotion.] I have so many Ninja products and I was very excited to try this latest Ninja Crispi Station. I really love the idea of a glass air fryer that can also double as a storage container. This system not only looks sleek and modern on the counter, but did a great job at cooking savory dinner foods. Compared to other non-glass air fryers I’ve used, I did have to adjust cooking time down so foods didn’t burn. It did a good job cooking foods evenly with no hot spots. The controls are easy to use and the machine itself makes minimal noise for an air fryer. It has easy to clean parts and one container stacks on the other for storage.
I just feel like this could have been designed better. The glass containers are both hard to put in and take out of the machine. I actually couldn’t slide the container on without bracing the machine against something so it didn’t get knocked over. I also hated that I had to change the position of the bracing rack depending on the size of container. Speaking of containers, why doesn’t it come with all 3 sizes? I couldn’t even find where to order the middle size. I also hate that I have to find somewhere to store the containers when not in use.
Overall I’m on the fence on whether this is an upgrade from my old air fryer. It has its positives and its negatives.
Response from sharkninja.comBy SharkNinja, October 27, 2025
Hi Alicia,
Thank you so much for your detailed and honest review. We’re thrilled to hear that you love the sleek design and performance of the Ninja Crispi Pro, especially how it cooks evenly, operates quietly, and looks great on your countertop. It’s wonderful to know it’s been a strong addition to your dinner routine.
That said, we’re sorry to hear about the frustrations with the container fit, rack adjustments, and the limited availability of container sizes. Your feedback is incredibly valuable, and we understand how these design elements can impact your overall experience. We’ve shared your comments with our product development team to help guide future improvements.
We’d love to help you locate the medium-sized container and explore storage solutions that might work better for your space. Please feel free to reach out to our Customer Service team at 1-800-365-0135, we’re here to support you. Thank you again for being a loyal Ninja customer and for helping us make our products even better.
Warm regards,
Ninja Kitchen US
Thank you so much for your detailed and honest review. We’re thrilled to hear that you love the sleek design and performance of the Ninja Crispi Pro, especially how it cooks evenly, operates quietly, and looks great on your countertop. It’s wonderful to know it’s been a strong addition to your dinner routine.
That said, we’re sorry to hear about the frustrations with the container fit, rack adjustments, and the limited availability of container sizes. Your feedback is incredibly valuable, and we understand how these design elements can impact your overall experience. We’ve shared your comments with our product development team to help guide future improvements.
We’d love to help you locate the medium-sized container and explore storage solutions that might work better for your space. Please feel free to reach out to our Customer Service team at 1-800-365-0135, we’re here to support you. Thank you again for being a loyal Ninja customer and for helping us make our products even better.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Chicken Wings. 🐓❤️
on October 17, 2025
Posted by: Jasper's Edge
Just cooked my first batch of chicken wings. Love this air fryer
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best ninja I've owned
on October 14, 2025
Posted by: katyr51_7895
[This review was collected as part of a promotion.] I LOVE THIS NINJA! I have owned many ninja products and this has to be my favorite. Its beautiful on the counter and doesn't take up too much space. It didn't get too hot where the heat comes out. But the glass does. Its versatile with different strutting. And ut cooks so nicely and quickly! I want two!
Written by a customer while visiting sharkninja.com