Customer reviews from sharkninja.com
Ninja - Crispi Pro 6-in-1 Countertop Glass Air Fryer - Ash Gray
Average customer rating
4.5
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
240
4 Stars
25
3 Stars
13
2 Stars
11
1 Star
17
85%of customers recommend this product.
(
113 out of
133)
Customer Reviews for Ninja - Crispi Pro 6-in-1 Countertop Glass Air Fryer - Ash Gray
Customer Rating
1
Underwhelming
on February 2, 2026
Posted by: JAH1
Gender:Female
I wanted to love this machine but after multiple attempts, I am unsatisfied. While it’s beautiful to look at, and I love being able to see the food while it cooks, this machine repeatedly kept not working and after replacing parts multiple times finally gave up on it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 3, 2026
Hi there,
Thank you for taking the time to share your experience with the CRISPi Pro. We’re sorry to hear that, despite its design and visibility while cooking, the machine repeatedly stopped working for you. We know how frustrating it must be to replace parts multiple times and still not get the consistent performance you expected, and this is certainly not the experience we want for our customers. We’d really appreciate the chance to look into what happened and work toward a solution. Please reach out to us through our support page at https://support.sharkninja.com/contact-us so we can assist you further.
Sincerely,
Ninja Kitchen
Thank you for taking the time to share your experience with the CRISPi Pro. We’re sorry to hear that, despite its design and visibility while cooking, the machine repeatedly stopped working for you. We know how frustrating it must be to replace parts multiple times and still not get the consistent performance you expected, and this is certainly not the experience we want for our customers. We’d really appreciate the chance to look into what happened and work toward a solution. Please reach out to us through our support page at https://support.sharkninja.com/contact-us so we can assist you further.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
on February 2, 2026
Posted by: MentalGuard
from Iowa
Gender:Male
So far.... so good! Still getting used to it tho....
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on February 2, 2026
Posted by: EF2026
Gender:Female
Love how it cooks everything so fast. I've been using it sine i got it and the whole family enjoys it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it!!
on February 1, 2026
Posted by: BJ25
from Florida
Gender:Female
I am so happy I purchased this. Makes my nights much easier and I can eat healthier at home
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome product
on January 31, 2026
Posted by: NanaJ
from Williamsburg, VA
Gender:Female
I bought a week ago for my birthday and I absolutely love it, easy to use love the way it looks, also very easy to clean and since the bowls stack, storage is easy. I took advantage of the bundle deal so I could have all the bowl sizes.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Meal prep made simple
on January 26, 2026
Posted by: Claire33
I love my Crispi!!! It has made meal prepping for my family so easy! For example, I’m not a big fan of chicken but my husband loves it and I hated cooking it. Now all I have to do is buy marinaded drumsticks at the store, plop them all in and now he has crispy chicken legs for the week and he loves being able to recrisp them every time, especially if we keep them in the glass container and pop the lid on! I just made myself some steak and potatoes for the week. Super easy. The only thing I don’t like is the loud beeping when turning it on and off because I meal prep when my kids are sleeping but that’s my only issue. Everything else is perfect for me!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Wish I hadn’t bought it!
on January 25, 2026
Posted by: DougPueblo
from Colorado
Gender:Male
Nothing but problems, first, very difficult to slide the bowl into the brackets, second I couldn’t adjust the temperature I wanted to use, when cleaning the bowl, you can’t get the water out between the bowl and the bracket. The food tasted great, but what a headache, I wanted to throw it against the wall.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 27, 2026
Hi Doug,
Thank you for taking the time to share your feedback. We are pleased to hear the food turned out well, but we are concerned about the difficulties you experienced with your CRISPi Pro. The bowl should slide into the brackets securely without excessive effort, temperature adjustments should function reliably, and cleaning should not require this level of frustration.
Your experience does not reflect the performance or ease of use we aim to provide, and we appreciate you bringing these concerns to our attention. Our team would like the opportunity to review this further and offer support. Please contact us at your convenience so we can assist you:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen US
Thank you for taking the time to share your feedback. We are pleased to hear the food turned out well, but we are concerned about the difficulties you experienced with your CRISPi Pro. The bowl should slide into the brackets securely without excessive effort, temperature adjustments should function reliably, and cleaning should not require this level of frustration.
Your experience does not reflect the performance or ease of use we aim to provide, and we appreciate you bringing these concerns to our attention. Our team would like the opportunity to review this further and offer support. Please contact us at your convenience so we can assist you:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen US
Response from sharkninja.comBy SharkNinja, January 27, 2026
Hi Doug,
Thank you for your feedback. It’s clear how frustrating it must be to enjoy the taste of the food but struggle with sliding the bowl into place, adjusting temperatures, and dealing with water trapped between the bowl and bracket during cleanup. To help with setup, the 2.5‑qt and 4‑qt containers should be slotted into the upper or middle positions on the spine for proper sealing and heating, while the 6‑qt container rests on the bottom platform. With the Ninja CrispiPro, the cooking function can be selected only before starting, but time and temperature can be adjusted both before and during the cook. To set or change the temperature, press “Temp,” turn the dial, and confirm the selection, pressing “Temp” again will lock in the update. If issues continue or the unit still feels difficult to use, please reach out to us at https://support.sharkninja.com/contact-us so we can assist further.
Kind Regards,
Ninja Kitchen US.
Thank you for your feedback. It’s clear how frustrating it must be to enjoy the taste of the food but struggle with sliding the bowl into place, adjusting temperatures, and dealing with water trapped between the bowl and bracket during cleanup. To help with setup, the 2.5‑qt and 4‑qt containers should be slotted into the upper or middle positions on the spine for proper sealing and heating, while the 6‑qt container rests on the bottom platform. With the Ninja CrispiPro, the cooking function can be selected only before starting, but time and temperature can be adjusted both before and during the cook. To set or change the temperature, press “Temp,” turn the dial, and confirm the selection, pressing “Temp” again will lock in the update. If issues continue or the unit still feels difficult to use, please reach out to us at https://support.sharkninja.com/contact-us so we can assist further.
Kind Regards,
Ninja Kitchen US.
Written by a customer while visiting sharkninja.com
Customer Rating
5
The best air fryer ever!
on January 23, 2026
Posted by: Mona1960
from Massachusetts
Gender:Female
I've got this a week ago and I've been using it everyday. I love to cook and the Ninja Crispi Pro is amazing! I made chicken wings, tenders, potato wedges, chicken fajitas, steak with vegetables and roasted a pork loin. This weekend I'm making meatballs and chili in my Ninja Crispi Pro ❣️ Love love love it!
Written by a customer while visiting sharkninja.com