Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu Ft. Over-the-Range Microwave with Sensor Cooking Technology - Black
Average customer rating
4.4
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
25
4 Stars
15
3 Stars
1
2 Stars
2
1 Star
1
87%of customers recommend this product.
(
26 out of
30)
Customer Reviews for Whirlpool - 1.9 Cu Ft. Over-the-Range Microwave with Sensor Cooking Technology - Black
Customer Rating
5
Microwave Replacement
on September 14, 2026
Posted by: Steveboy
(This review was collected as part of a promotion.) Purchased this unit several months ago and installed myself with a little help from my neighbour. Unit fit perfectly over the range. Instructions were excellent and easy to follow. So far we are very happy with the unit.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good Basic Microwave
on September 8, 2026
Posted by: Stephanie
from Mississauga, Ontario
(This review was collected as part of a promotion.) Basic microwave that we can use to heat up food as needed. Has a timer and a fan that come in handy. Clock easy to see.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on September 7, 2026
Posted by: Susanne S
from Windsor, Ontario
(This review was collected as part of a promotion.) Beautiful and a terrific match to the complete new set of all Whirlpool kitchen appliances. Fan and light work great - lite has a high/low setting too.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good microwave
on August 29, 2026
Posted by: Chaz69
[This review was collected as part of a promotion.] It's fine. It's a microwave. It works. Was relatively easy to install; mostly because I replace another Whirlpool and the mount system was essentially identical.
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far, so good!!
on August 28, 2026
Posted by: char83
[This review was collected as part of a promotion.] It performs exactly as we expected. Hopefully it works for a long while.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
It cooks, but many negatives.
on August 22, 2026
Posted by: CaptureWiz
One positive: it does cook food. But here are the negatives. The buttons don't always respond when pressed and you can't monitor cooking because it's so dim inside. It's UN-intuitive to operate, and if you can believe it, there are NO OPERATING INSTRUCTIONS. Only a useless "Quick Start Guide" and an "Owner's Manual" that only covers installation and cleaning. Same thing on Whirlpool's web site, no instruction manual! Does the Popcorn button uses its moisture sensor to shut off automatically at the last pop? There's no way to know, except to try it.
Here's an example of its dumb operation:
Power Level cooking:
1 Press Power.
2 Enter a TWO-DIGIT number.
3 Wait for the display to inspect and convert your entry to 10, 20, 30...100.
4 Press Power AGAIN to enter minutes and seconds. How's that for intuitive?
5 Press Start
1 Press Power.
2 Enter a TWO-DIGIT number.
3 Wait for the display to inspect and convert your entry to 10, 20, 30...100.
4 Press Power AGAIN to enter minutes and seconds. How's that for intuitive?
5 Press Start
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 26, 2026
Thank you for reaching out and sharing your feedback with us. We are truly sorry to hear about the trouble you've been experiencing with the keypad and buttons on your Whirlpool® Microwave. We completely understand how frustrating that can be, and we want to make things right for you. Please feel free to connect with us through any of the following support options so we can assist you further:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24703541.
We truly value your time and look forward to helping you resolve this issue as quickly as possible.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24703541.
We truly value your time and look forward to helping you resolve this issue as quickly as possible.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Solid Choice
on August 3, 2026
Posted by: Nancy1202
[This review was collected as part of a promotion.] Large capacity. Has effective sensing features. Replaced 15 year old Whirlpool microwave during kitchen renovation. The only reason this one receives four stars instead of 5 is that it has symbols instead of the actual words scrolling across the screen for functions such as defrost, reheat, etc. The codes are listed at the base of the microwave when you open the door. My kitchen is in the center of my house so must have an above the range microwave as I cannot vent to the outside. This is a solid choice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Needs white interior.
on August 2, 2026
Posted by: me77
[This review was collected as part of a promotion.] Overall the product is fine, but a white interior would be preferable to make cleaning easier.
Written by a customer while visiting whirlpool.com