Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu Ft. Over-the-Range Microwave with Sensor Cooking Technology - White
Average customer rating
4.4
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
23
4 Stars
14
3 Stars
1
2 Stars
2
1 Star
1
86%of customers recommend this product.
(
24 out of
28)
Customer Reviews for Whirlpool - 1.9 Cu Ft. Over-the-Range Microwave with Sensor Cooking Technology - White
Customer Rating
4
Good microwave
on August 29, 2026
Posted by: Chaz69
[This review was collected as part of a promotion.] It's fine. It's a microwave. It works. Was relatively easy to install; mostly because I replace another Whirlpool and the mount system was essentially identical.
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far, so good!!
on August 28, 2026
Posted by: char83
[This review was collected as part of a promotion.] It performs exactly as we expected. Hopefully it works for a long while.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
It cooks, but many negatives.
on August 22, 2026
Posted by: CaptureWiz
One positive: it does cook food. But here are the negatives. The buttons don't always respond when pressed and you can't monitor cooking because it's so dim inside. It's UN-intuitive to operate, and if you can believe it, there are NO OPERATING INSTRUCTIONS. Only a useless "Quick Start Guide" and an "Owner's Manual" that only covers installation and cleaning. Same thing on Whirlpool's web site, no instruction manual! Does the Popcorn button uses its moisture sensor to shut off automatically at the last pop? There's no way to know, except to try it.
Here's an example of its dumb operation:
Power Level cooking:
1 Press Power.
2 Enter a TWO-DIGIT number.
3 Wait for the display to inspect and convert your entry to 10, 20, 30...100.
4 Press Power AGAIN to enter minutes and seconds. How's that for intuitive?
5 Press Start
1 Press Power.
2 Enter a TWO-DIGIT number.
3 Wait for the display to inspect and convert your entry to 10, 20, 30...100.
4 Press Power AGAIN to enter minutes and seconds. How's that for intuitive?
5 Press Start
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 26, 2026
Thank you for reaching out and sharing your feedback with us. We are truly sorry to hear about the trouble you've been experiencing with the keypad and buttons on your Whirlpool® Microwave. We completely understand how frustrating that can be, and we want to make things right for you. Please feel free to connect with us through any of the following support options so we can assist you further:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24703541.
We truly value your time and look forward to helping you resolve this issue as quickly as possible.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24703541.
We truly value your time and look forward to helping you resolve this issue as quickly as possible.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Solid Choice
on August 3, 2026
Posted by: Nancy1202
[This review was collected as part of a promotion.] Large capacity. Has effective sensing features. Replaced 15 year old Whirlpool microwave during kitchen renovation. The only reason this one receives four stars instead of 5 is that it has symbols instead of the actual words scrolling across the screen for functions such as defrost, reheat, etc. The codes are listed at the base of the microwave when you open the door. My kitchen is in the center of my house so must have an above the range microwave as I cannot vent to the outside. This is a solid choice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Needs white interior.
on August 2, 2026
Posted by: me77
[This review was collected as part of a promotion.] Overall the product is fine, but a white interior would be preferable to make cleaning easier.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Hard Worker
on July 23, 2026
Posted by: ikare
[This review was collected as part of a promotion.] This is our third Whirlpool Microwave all have worked to perfection. They look great.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on July 9, 2026
Posted by: garylynn
from Moncton NB
(This review was collected as part of a promotion.) Overall good. Can’t seem to get cooking power level to work
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
I love being able to adjust the power
on July 9, 2026
Posted by: Loki32151
[This review was collected as part of a promotion.] Awesome micrwave..easy to use, buttons easy to understand
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com