Customer reviews from us.roborock.com
Roborock - Saros 20X Thin, Self-Lifting Robot Vacuum and Mop , 36,000 Pa Suction Hyper Force and Multi-Fuction new RockDock - Black
Average customer rating
3.9
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
5
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Roborock - Saros 20X Thin, Self-Lifting Robot Vacuum and Mop , 36,000 Pa Suction Hyper Force and Multi-Fuction new RockDock - Black
Customer Rating
1
Disappointment
on July 21, 2026
Posted by: Dw
I was genuinely excited for the Roborock Saros 20 because the design and engineering behind it are impressive. The dock is sleek, the robot looks premium, and the overall concept is exactly what I was looking for. On paper, it seems like one of the most advanced robot vacuums available.
Unfortunately, my experience ended before I could even use it. Right out of the box, the robot displayed Error 31, preventing it from cleaning or even completing the initial setup. I followed the recommended troubleshooting steps—checked for protective film, cleaned the sensors, restarted the robot, and verified the setup—but the error persisted.
For a premium-priced product, receiving a unit that is unusable from day one is extremely disappointing. Quality control should catch issues like this before products leave the factory. It’s frustrating to spend this much money only to immediately deal with troubleshooting and the possibility of a return or warranty claim instead of enjoying the product.
The concept, design, and features deserve praise, but reliability matters just as much. A robot vacuum can’t be judged on its features if it doesn’t work out of the box. I hope Roborock improves its quality control because this has been a very disappointing first impression.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, July 22, 2026
Dear customer, we have noticed that you contacted our support team via email, and they have provided you with a solution. If you have not yet received their message or the reimbursement, please do not hesitate to reach out to us directly via support-us@roborock.com—we are here to help ensure a smooth resolution. We genuinely appreciate your honest feedback and hope we may have the opportunity to serve you better in the future.
Written by a customer while visiting us.roborock.com
Customer Rating
5
Sarps 20S review
on May 16, 2026
Posted by: joe101
I received the robot last week. I've been using it several times per day. As with any appliance, it isn't exactly performing 100% but I would place it in the high 90's. The software is good compared to other appliance software and hits the most important aspects of it's operation.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
1
Not great
on May 1, 2026
Posted by: Bob
Interesting how roborock deletes these bad reviews from their website.
I'm no stranger to Roborock products, and I have a good understanding of how to fix them. This experience has been horrible.
Day 1: Loud clicking from underneath. It's unable to dock correctly. It cannot attach its mounts. After some time, it fixed itself, but the clicking continues. Then, when it emptied its dustbin, it would be extremely loud. This also eventually fixed itself.
Day 2: It stopped picking up debris, and the loud clicking sound continues. It would run over debris without sucking it in. I had to disassemble the bottom and reassemble it, which fixed it, although the clicking continues on occasion.
Day 2: It stopped picking up debris, and the loud clicking sound continues. It would run over debris without sucking it in. I had to disassemble the bottom and reassemble it, which fixed it, although the clicking continues on occasion.
Other issues:
- Uneven floor washing. As it mops, the center portion is not cleaned.
- The Saros line, including the S20, still has issues with thresholds. If they encounter one, they often get stuck, "hump" it, and try to clean it. I often see them cross the thresholds and immediately go back and try to cross them again. Weird behavior.
- Corner side brush still does not extend under hard-to-reach areas and furniture. Other reviewers have also noted this.
- The one-year warranty is too short.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, May 2, 2026
Hi. We are so sorry to know that there are issues with your robot vacuum.
Please contact our support team directly if you encounter any problems during use. Our support team will help. You can find our contact information in the product manual or in the APP.
Please contact our support team directly if you encounter any problems during use. Our support team will help. You can find our contact information in the product manual or in the APP.
Written by a customer while visiting us.roborock.com
Customer Rating
5
Best ever robot vacuum.
on April 6, 2026
Posted by: Fabuloso
One word. Unbelievable. Truly remarkable. Have had all of the latest greatest Roombas as well as the dyson. Both get stuck, do suboptimal cleaning. Shocked how fast this mapped our 2500 sq ft vacation condo. When cleaning automatically senses obstacles and submits map photos! Mirror, shoes, electrical cords. Fabulous product thus far.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Posted by: Turtle
Verified Purchase:Yes
I got so fed up with my iRobot vacuum, which would constantly get stuck and not remember where to vacuum, let alone figure out where the docking station was. I read a review that the Roborock was a much better buy and I am so glad I listened. It is BY FAR the best robot vacuum I've had (I also had the shark previously). It is smart, doesn't bang up the furniture, and quiet (relatively speaking). I also find that the parts are better made and it doesn't get clogged up as much. I HIGHLY recommend this vacuum.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
5
Flora the House Elf, the partner I’ve waited for
on November 3, 2025
Posted by: Kathi the Dog Trainer
Verified Purchase:Yes
So happy I finally found the house elf that I needed! Her name is Flora and I have a much better quality of life with her diligent work! Dog hair etc are no longer issues!
Written by a customer while visiting us.roborock.com
Posted by: Anonymous
Verified Purchase:Yes
Fourth Roborock unit in our house—-very good performance
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com