Customer reviews from frigidaire.ca
Frigidaire - 19 Cu. Ft. Standard-Depth Bottom Freezer Refrigerator - Stainless Steel
Average customer rating
4.5
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
29
4 Stars
8
3 Stars
6
2 Stars
0
1 Star
1
98%of customers recommend this product.
(
42 out of
43)
Customer Reviews for Frigidaire - 19 Cu. Ft. Standard-Depth Bottom Freezer Refrigerator - Stainless Steel
Customer Rating
5
Great fridge
on August 25, 2026
Posted by: Rinfanti
We’ve had this for a few months now and although there are a few “shortcomings” we are very happy with it. When compared to our old fridge (same size), we find this fridge more spacious inside as the shelves don’t have any brackets that impede on the area below them. Door shelves are quite large and fit lots of jars and bottles. The freezer is very cold and can freeze a water bottle in a couple of hours. It’s nice having the alarm to tell us that the door is still open and the LED lighting is very bright. The stainless steel finish doesn't show fingerprints which is great as we couldn’t keep up with them on our old fridge. As a fridge and freezer this was an excellent purchase.
Regarding shortcomings, and these are personal views, there is lots of room for another door shelf. At first we thought that someone forgot to include it but everything is there and there’s a large area on the door that looks like something is missing.
The fridge comes with a fruit drawer and a vegetable drawer but nothing for meat and cheese. We ended up keeping the meat drawer from our old fridge and it sits on the shelf above the fruit drawer. Finally, and this makes the exterior of the fridge look cheap, the way the door handle is attached (in order to switch the orientation), there is a cheap looking plastic plug that fits into the unused hole when the handle gets mounted on the other side. This plug sticks out like a sore thumb. Even after a few months, it looks like there is some dirt on the the door.
The fridge comes with a fruit drawer and a vegetable drawer but nothing for meat and cheese. We ended up keeping the meat drawer from our old fridge and it sits on the shelf above the fruit drawer. Finally, and this makes the exterior of the fridge look cheap, the way the door handle is attached (in order to switch the orientation), there is a cheap looking plastic plug that fits into the unused hole when the handle gets mounted on the other side. This plug sticks out like a sore thumb. Even after a few months, it looks like there is some dirt on the the door.
However, the shortcomings are minor enough to overlook. We are still happy with the unit.
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, August 27, 2026
Hello Rinfanti, thank you for sharing such detailed feedback! We’re delighted to hear that you’re very happy with your Frigidaire refrigerator and that you’re enjoying the spacious interior, large door shelves, powerful freezer, bright LED lighting, and convenient door-open alarm. It’s also great to know that the stainless steel finish helps keep fingerprints from showing and that, overall, you feel this was an excellent purchase.
We also appreciate you taking the time to point out the areas you feel could be improved, including the available door-shelf space, the lack of a dedicated meat and cheese drawer, and the appearance of the handle plug. We understand how these details can affect both convenience and the overall look of the appliance. Your thoughtful feedback is valuable and will be shared with the appropriate teams as we continue working to improve our products.
Thank you again for choosing Frigidaire and for sharing your experience with us. We’re happy to know the benefits outweigh the shortcomings and that you’re enjoying your refrigerator!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day! - Maico
We also appreciate you taking the time to point out the areas you feel could be improved, including the available door-shelf space, the lack of a dedicated meat and cheese drawer, and the appearance of the handle plug. We understand how these details can affect both convenience and the overall look of the appliance. Your thoughtful feedback is valuable and will be shared with the appropriate teams as we continue working to improve our products.
Thank you again for choosing Frigidaire and for sharing your experience with us. We’re happy to know the benefits outweigh the shortcomings and that you’re enjoying your refrigerator!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
5
We really like it.
on August 24, 2026
Posted by: TeeeJaaay
It's the same size as our old fridge but it seems bigger, we love it.
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, August 27, 2026
Hi there. Thank you for sharing! We’re so glad to hear that your new Frigidaire fridge feels even more spacious while fitting perfectly in the same space as your old one. It’s wonderful to know you’re loving it! We truly appreciate you choosing Frigidaire.
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Lots of space
on August 24, 2026
Posted by: SZim
I bought this a couple weeks ago. A great update to my kitchen!
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, August 25, 2026
Hi SZim!
Thank you for sharing your feedback! We’re delighted to hear that your new Frigidaire refrigerator has been a great update to your kitchen and that you’re enjoying its spacious design. We truly appreciate you choosing Frigidaire!
If you ever need any assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your feedback! We’re delighted to hear that your new Frigidaire refrigerator has been a great update to your kitchen and that you’re enjoying its spacious design. We truly appreciate you choosing Frigidaire!
If you ever need any assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Not what I expected
on August 23, 2026
Posted by: Annalisa
Bought it 3 wks ago sight unseen. Realized lack of door shelves, freezer back not high enough some stuff falls out in the back. Condensation on top of lids in freezer on 2* none on 3* but good doesn’t seem to be really frozen rock hard.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, August 26, 2026
Hi Annalisa, thank you for taking the time to share your detailed feedback. We're sorry to hear that your Frigidaire Bottom Freezer Refrigerator has not met your expectations, particularly regarding the freezer organization, condensation, and temperature performance.
We understand that you already have an ongoing service concern regarding the refrigerator. We appreciate your patience while the matter is being addressed and recommend continuing to work with our Consumer Care Team regarding your existing service request so they can provide the appropriate assistance and next steps.
Your feedback regarding the freezer layout and temperature performance is also valuable to us.
If you need an update on your existing service concern or have additional questions, please continue working with our Consumer Care Team through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We're committed to assisting you and working toward a resolution. — Reed
We understand that you already have an ongoing service concern regarding the refrigerator. We appreciate your patience while the matter is being addressed and recommend continuing to work with our Consumer Care Team regarding your existing service request so they can provide the appropriate assistance and next steps.
Your feedback regarding the freezer layout and temperature performance is also valuable to us.
If you need an update on your existing service concern or have additional questions, please continue working with our Consumer Care Team through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We're committed to assisting you and working toward a resolution. — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Quality and beautiful
on August 20, 2026
Posted by: Treena
Love the full width glass shelves give you more functional space. The shelves on the door are well designed and maximum organization
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, August 24, 2026
Hi there. Thank you for sharing your feedback! We’re delighted to hear that you’re enjoying the full-width glass shelves and the thoughtfully designed door storage. It’s great to know the layout is giving you more functional space and helping keep everything organized. We appreciate you choosing Frigidaire!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Good but not great
on August 19, 2026
Posted by: DEM123
It's a good simple freíste but all the materials seem flimsy. The door handle came off the deco d day and we managed to put it back on and tighten it again , even though we did that the first time.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, August 20, 2026
Hi DEM123, thank you for taking the time to share your feedback. We're glad to hear that you're enjoying your Frigidaire Bottom Freezer Refrigerator overall. We're sorry, however, to hear that the door handle came loose so soon after purchase.
The Owner's Guide for model FRBE1925AF notes that the door handles can loosen over time or if they were not installed properly, and recommends tightening the set screws if this occurs.
If the handle continues to loosen after being properly tightened, or if any handle components appear damaged, we recommend having the refrigerator evaluated by an authorized service professional rather than continuing to use a loose handle.
We appreciate your comments regarding the materials and handle durability. Your feedback is valuable.
If you have any questions or need assistance with your refrigerator, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We'd be happy to help. — Reed
The Owner's Guide for model FRBE1925AF notes that the door handles can loosen over time or if they were not installed properly, and recommends tightening the set screws if this occurs.
If the handle continues to loosen after being properly tightened, or if any handle components appear damaged, we recommend having the refrigerator evaluated by an authorized service professional rather than continuing to use a loose handle.
We appreciate your comments regarding the materials and handle durability. Your feedback is valuable.
If you have any questions or need assistance with your refrigerator, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We'd be happy to help. — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Perfect for what I need
on August 13, 2026
Posted by: SimplyR
I’m really happy with this fridge. It’s the perfect size for me and has plenty of space for everything I need without being unnecessarily large. It fits my lifestyle really well, does exactly what I need it to do, and I love the sleek, modern look. Very happy with my purchase!
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, August 17, 2026
Hi there. We’re thrilled to hear your Frigidaire refrigerator is the perfect fit for your lifestyle! It’s wonderful to know you’re enjoying the ideal size, spacious storage, reliable performance, and sleek, modern design. Thank you for choosing Frigidaire and sharing your experience with us!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Excellent Fridge; Perfect Size
on August 11, 2026
Posted by: LM 57
We've had this fridge since mid-July. It is quiet. I really like the size; not too big and not too small. The freezer drawer pulls out really smoothly, and the freezer drawers are roomier than our previous larger fridge. It is not an overly fancy "premium" fridge, but nonetheless I am very happy we chose this model. The drawers inside seemed to be ill-fitting at first, but now that we have food inside the drawers work fine.
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, August 12, 2026
Hi LM 57!
Thank you for sharing your detailed feedback! We’re delighted to hear that your Frigidaire refrigerator is the perfect size for your needs and that you’re enjoying its quiet operation, smooth freezer drawer, and spacious storage.
We’re also glad to hear that the interior drawers are working well for you now. We truly appreciate your thoughtful review and are happy you chose Frigidaire!
If you ever need any type of assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your detailed feedback! We’re delighted to hear that your Frigidaire refrigerator is the perfect size for your needs and that you’re enjoying its quiet operation, smooth freezer drawer, and spacious storage.
We’re also glad to hear that the interior drawers are working well for you now. We truly appreciate your thoughtful review and are happy you chose Frigidaire!
If you ever need any type of assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.ca