Hello, MtINana. Thank you for taking the time to share your feedback and for providing such a high rating. We truly appreciate your support and are delighted to hear that you are happy and satisfied with your appliance. Welcome to the Frigidaire family! It’s always wonderful to know that our products are meeting our customers’ expectations. Should you have any additional questions or concerns, please don't hesitate to connect with us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -John

Good day, Topsy! We’re very sorry to hear about the issues you’ve been experiencing with your refrigerator. We understand how frustrating it is to find food freezing in the crisper and ice building up on the back wall, especially with a relatively new appliance. We appreciate you taking the time to share your experience with us.

To help address the freezing and ice buildup, please try the following:

- Check the temperature setting: Although it may seem counterintuitive, setting the refrigerator to its lowest temperature can contribute to freezing. We recommend setting the refrigerator compartment to approximately 37°F (3°C) and the freezer to 0°F (-18°C), then allowing 24 hours for the temperatures to stabilize.
- Check the air vents: Make sure food and containers are not blocking the air vents inside the refrigerator. Items placed directly in front of the vents can become excessively cold and freeze.
- Reposition items in the crisper: Keep food from touching the back wall of the refrigerator, where temperatures can be colder, and moisture can freeze. Also ensure the crisper drawers are properly positioned and closed.
- Check the door seal: Make sure the refrigerator door is closing completely and that the gasket is clean and making full contact with the cabinet. A door that is not sealing properly can allow warm, moist air to enter and contribute to ice buildup.
- Allow adequate airflow: Avoid overpacking the refrigerator, as proper airflow is important for maintaining an even temperature throughout the compartment.
- Monitor the ice buildup: If ice continues to form on the back wall or food continues to freeze after these adjustments and the refrigerator has had 24 hours to stabilize, the unit may require further diagnosis by a qualified service technician.

We’re sorry again for the inconvenience and disappointment this has caused. We understand that you purchased a new refrigerator expecting reliable performance, and we want to make sure your concerns are properly addressed.

If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.

Thank you, and have a great rest of your day!

- Maico

Dear Valued Customer,

Thank you for the thoughtful and detailed review! ⭐⭐⭐⭐⭐ We’re delighted to hear you’re enjoying your new Frigidaire refrigerator, especially the spacious refrigerator and upgraded freezer compartments. It’s great to know the upper and lower freezer drawers have been a welcome improvement.

We also appreciate your honest feedback about the storage features you had in your previous refrigerator, including the fruit and vegetable drawers and venting. We’ll be sure to share those comments with our team. We hope your new refrigerator continues to serve you well for many years to come! Thank you for choosing Frigidaire!

Should you have any questions or concerns that we may assist you with, please don’t hesitate to reach out. You can connect with us via live chat at Frigidaire.ca or contact our Customer Care Team at 1-800-265-8352, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist you.

Have a wonderful day!

Best regards,
Chris