We regret to learn you are having issues with your new refrigerator. We see service was scheduled to have your concerns addressed and we are confident the service technician will be able to restore the unit back to working order. Please reconnect with us if you should need any additional assistance. -Bianca

Hi, Buzo91. We’re sorry to learn you’re having this issue with your freezer. We will be happy to provide some tips to help remedy this issue. We recommend revisiting your appliance’s initial installation on page 7 of your model’s Use and Care Guide. If your refrigerator is not leveled during installation, the doors may be misaligned and not close or seal properly, causing cooling, frost, or moisture problems. Should you need help, feel free to reach out via Live Chat so we can see how best to help! -Derrick

We understand some of your stored items are freezing in the refrigerator section, and we wanted to try to help with this! First, ensure nothing is stopping the door from closing completely, check that the door is level, and that the rubber gasket is making a good seal. If there is any air leak, it may be causing moisture and frost to form. From there, locate the vents inside the refrigerator to make sure nothing is blocking them or restricting the air circulation as this could cause cold spots and frozen items. Lastly, check out a few more great tips that may help here: https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/Top-Mount-Refrigerator-Controlling-the-Temperature/.

If you continue to have concerns about your refrigerator’s temperature, please don’t hesitate to connect with us via Live Chat on our website or our Customer Support line at 1-800-374-4432 (M-F, 8:30AM-8PM EST) so we can further assist and ensure everything is working as intended for you. ~ Margaret