[This review was collected as part of a promotion.] I have been having ice buildup in the freezer + water buildup in refrigerator.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, June 2, 2022
Oh no, Eliza122! Thank you for bringing this to our attention. We certainly want your refrigerator working its best for you and your family! In an effort to help you more quickly, we have reached out to you via email to discuss further. We look forward to hearing back from you soon. In the meantime, we can also be reached via Live Chat on Frigidaire.com or by phone at 800-374-4432 8:30am-8:00pm EST. -Katrina
This fridge lasted about 2 years before compressor died. I heard a buzzing and then a click from the rear and initially thought (and hoped) it was the capacitor, which tested good. Then measured the Amp draw and it was 9.4A (LRA for this compressor is 11.3) until the overload clicked it off. I can hear the compressor struggling to run. This is the most expensive way for it to fail. Also, the compressor compartment is not designed in a way that lends for easy servicing. The capacitor is hard to reach, and copper tubing runs alongside the rear cover making it vulnerable to rubbing against it.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, June 2, 2022
Hi, EdSegal!
We're sorry to hear the compressor on your fridge has gone out! This is not what we expect from our appliances. Though at two years old your warranty has likely ended, we will be happy to assist you however we can with parts and service information. Please feel free to contact us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST.
This same model failed (compressor) after 1.5 years. Had to buy the same again because of size of our doors. Just waited one hour for customer service to buy an air filter. If you have a choice - go to another brand!!!
Response from frigidaire.comBy Hailea, Online Outreach Specialist, June 2, 2022
Thank you for sharing your experience with us, Anbe. We’re truly sorry for the trouble you had with your last refrigerator as this certainly isn’t the norm, but know we’re grateful you’ve chosen us again for the replacement. Should you ever need anything or have any questions, please feel free to reach out to us via Live Chat here on our website. We’re more than happy to help! ~ Margaret
[This review was collected as part of a promotion.] This fridge is loud, when the compressor kicks on. And you don't really realize how loud until it shuts off and the the house is bathed in glorious silence.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, June 2, 2022
Hello GreyReaver! Thanks for reaching out and sharing your experience! We always want to know when one of our owners needs help. We’d love to learn more and see how best to resolve your concerns. At your earliest convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara
I’d have my appliance for over two months now and they work just fine. I personally don’t know much about brands, but I am pleased for what what I have.