Customer reviews from frigidaire.com
Frigidaire - 19 Cu. Ft. Garage Ready Top Freezer Refrigerator - Black
Average customer rating
4.5
(2,014 Reviews)
Rating breakdown 2,014 reviews
5 Stars
1,366
4 Stars
421
3 Stars
92
2 Stars
42
1 Star
93
100%of customers recommend this product.
(
14 out of
14)
Customer Reviews for Frigidaire - 19 Cu. Ft. Garage Ready Top Freezer Refrigerator - Black
Customer Rating
5
So big inside for a smaller frig!!!!
on March 25, 2022
Posted by: Debbie1176
[This review was collected as part of a promotion.] I had an refrigerator 18 cubic ' before and this one is just as awesome my last one. It was 22 years old and a Frigidaire. I love that the handle is built into the refrigerator because on my last one I hit the top of my head and had to get stitches.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Compressor Failure About 7 Months In
on March 24, 2022
Posted by: Rando333
Like some other buyers here, the compressor for this fridge failed on us 7 months after the fridge was installed and it took about 4 months for us to get the compressor replaced. Currently, it looks like the fridge is now freezing and cooling again, but we'll see what will happen in another 7 months I guess.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, March 25, 2022
Hello Rando333! Thank you for reaching out to us and sharing your experience. It’s great to know the recent repairs seem to have resolved these concerns, and we hope you’re now enjoying all of the features your refrigerator holds. But of course, please don’t ever hesitate to reconnect with us should you have any questions or concerns we can assist with in the future. We’re always here for you! -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Review of Frigidaire 18.3 cu. ft. Top Freezer Refrigerator
on March 23, 2022
Posted by: Il Maestro
[This review was collected as part of a promotion.] This is a *warranty replacement* refrigerator. The freezer door on the original unit developed a leak around the gasket, which allowed frost to form continuously on the inside of the door. This started occurring about 8 months after our purchase. The reason for the 3-star rating is that this problem *may* recur with the replacement refrigerator as well. (The freezer door has supposedly been redesigned, but who knows if the problem has been fixed?) Only time will tell. The replacement refrigerator also has a one-year warranty, so we should still be covered. But still, this has been a real nuisance to deal with.
Response from frigidaire.comBy Damon, Online Outreach Specialist, March 24, 2022
It's disheartening to hear about the issues you experienced with your previous top freezer refrigerator and we understand the concerns you have with the replacement model. Please know that if you experience any issues with your new refrigerator that we are here to help and your appliance is protected by the manufactures warranty should any issues arise. - Damon
Written by a customer while visiting frigidaire.com
Customer Rating
3
SS Refrigerator
on March 23, 2022
Posted by: Bassman37
[This review was collected as part of a promotion.] Refrigerator installation process had assembly issues. The freezer door did not seal along the upper RH side & resulted in frost & frozen condensation. Also, the refrigerator compartment light did not function as required. A decision was made to replace the defective unit. The second unit was installed & is performing as required. This was a major hassle & a lot of time was lost in the process of replacing the faulty unit.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, March 25, 2022
Hi, Bassman37!
Thanks for sharing your experience! We're sorry to hear there was some trouble with your first delivery. This is not what we expect of our appliances. We're glad you were able to receive a quick replacement and it is working well for you! If you need any additional help, please reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thanks for sharing your experience! We're sorry to hear there was some trouble with your first delivery. This is not what we expect of our appliances. We're glad you were able to receive a quick replacement and it is working well for you! If you need any additional help, please reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
2
on March 23, 2022
Posted by: Nszar
[This review was collected as part of a promotion.] I like that it roomier and the door shelves are deep. However 3 days after having it the light would not always go on and you had to press the button to light. Repair came and it was a loose connection. Was fixed . 3 days later the same thing happened. Repair came and it was working. They said I would have to wait until the light went off again and not to press the button so they could see what the issue. Very frustrating to have issue from the beginning.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, March 24, 2022
Hello, Nszar!
We appreciate your feedback regarding your experience with the light failing in the refrigerator. We realize how this can be frustrating, especially with a new appliance, and apologize for this inconvenience. If there are any concerns that you may have in the future, please feel free to connect with us. We’ll be more than willing to help! -Katrina
We appreciate your feedback regarding your experience with the light failing in the refrigerator. We realize how this can be frustrating, especially with a new appliance, and apologize for this inconvenience. If there are any concerns that you may have in the future, please feel free to connect with us. We’ll be more than willing to help! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
stopped working in years 1 AND 2
on March 15, 2022
Posted by: johnatthebar
Fortunately, this was still under warranty when the compressor went out and it stopped cooling itself about eight months after we bought it. Unfortunately, it was not still under warranty when it stopped cooling itself a second time, about eight months later.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, March 17, 2022
Thank you for making us aware of your experience, Johnatthebar. We regret to hear that your refrigerator is not performing as expected. We’d be happy to look into your issue further. Please be on the lookout for an email from us. -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
4
on March 11, 2022
Posted by: MacAdam
[This review was collected as part of a promotion.] Lots of room inside. An extra freezer shelf and door compartments would be great. Overall I'm very satisfied.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Third time's a charm or is it three strikes and you're out?
on March 10, 2022
Posted by: ace48
[This review was collected as part of a promotion.] !st delivery : Ice maker was missing a part .
2nd: Replacement ice maker installed. Two days later I noticed ice maker leeking on floor. Also,freezer was frosting up.
3rd: New refrigerator and ice maker delivered. Unit had multiple dents and would not level on floor due to damage from obviously being dropped.
4th: Another new unit delivered but without an ice maker.
5th:New ice maker installed. Finally some success! I went to the store (Lowes) and asked for some reduction in price for all the hassles and was refused. So much for customer service.
2nd: Replacement ice maker installed. Two days later I noticed ice maker leeking on floor. Also,freezer was frosting up.
3rd: New refrigerator and ice maker delivered. Unit had multiple dents and would not level on floor due to damage from obviously being dropped.
4th: Another new unit delivered but without an ice maker.
5th:New ice maker installed. Finally some success! I went to the store (Lowes) and asked for some reduction in price for all the hassles and was refused. So much for customer service.
Response from frigidaire.comBy Christy, Online Outreach Specialist, March 11, 2022
We are terribly sorry to learn about your experience and will be reaching out to you regarding these issues. Please be on the lookout for an email from us!
Kind regards, Christy
Kind regards, Christy
Written by a customer while visiting frigidaire.com