Customer reviews from Samsung US
Samsung - Bespoke AI Laundry Combo Pedestal with Storage Drawer - Ivory
Average customer rating
4.8
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
13
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
7 out of
7)
Customer Reviews for Samsung - Bespoke AI Laundry Combo Pedestal with Storage Drawer - Ivory
Customer Rating
5
Awesome features, easy to use, great results!
on August 26, 2025
Posted by: Irina222
[This review was collected as part of a promotion.] Excellent washer/dryer, we had our previous Samsung washer and dryer for 10 years and never had any problems!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Vented - more room in my - calibration is key
on September 14, 2025
Posted by: NCpurchaser
from NC
[This review was collected as part of a promotion.] I love the machine but service is nonexistent. I will only touch on service with this review to complete the story on the product itself.
First the machine - installed, calibrated and set up, test wash and then a snag when we attempted first load. Error about 20 min in saying check shipping bolts with no option to get out of error. We quadruple confirmed they had been removed but only option after 30 min call was for the deli/installers to come out. After much back and forth we acquiesced knowing they were not going to be able to do anything. Mind you you this was scheduled for another week out - unacceptable given all the issues we had getting the machine.
So we unplugged the machine to stop the beeping and I ran a rinse spin on the load that had stopped. Same problem.
After several more attempts and checks I unplugged again, and recalibrated after plugging back in. IT WORKED! After that load we moved the machine back in place - it’s heavy but sliders are awesome - AND recalibrated again. No issues.
It does take getting used to putting in and taking out dry clothes. I did validate several times that water was going in and out and the drum was spinning! Having a tank that contains the soap and fabric softener for multiple loads is weird. I can’t tell if it’s using either or how much it’s using. Time will tell on that matter.
I have done maybe 12 loads of laundry in the the past 3 days since getting the machine (seriously a whole nother story on delivery (scheduled 4x not once because of us - and oh so much more) so I feel a bit of an expert having done so much laundry and choosing the different cycles.
For towels even though I asked for more dry, I still had to do another time dry cycle for them to actually dry.
I don’t iron so the fact that some clothes complete more wrinkly than my old machine is something I need to work with. (I do hang and fold immediately)
An annoyance I will work through is that I can’t stop the dryer and open the door right away as the machine feels it needs to cool for about 5 min regardless of the length of time it was on.
We got black and I love the color. I also love that I have more room in my laundry room!
We did not want to introduce more humidity into the house so got the vented version and put the machine where the washer once stood. Our laundry table/basket now sits where the dryer was and you can’t see the dryer vent behind.
The machine is relatively quiet. It doesn’t take a lot of extra time to run a wash/dry cycle (<1 hour to about 2 to 2.5 hours).
I recommend this machine so far but consider purchasing from your local appliance store where service may be a commodity.
First the machine - installed, calibrated and set up, test wash and then a snag when we attempted first load. Error about 20 min in saying check shipping bolts with no option to get out of error. We quadruple confirmed they had been removed but only option after 30 min call was for the deli/installers to come out. After much back and forth we acquiesced knowing they were not going to be able to do anything. Mind you you this was scheduled for another week out - unacceptable given all the issues we had getting the machine.
So we unplugged the machine to stop the beeping and I ran a rinse spin on the load that had stopped. Same problem.
After several more attempts and checks I unplugged again, and recalibrated after plugging back in. IT WORKED! After that load we moved the machine back in place - it’s heavy but sliders are awesome - AND recalibrated again. No issues.
It does take getting used to putting in and taking out dry clothes. I did validate several times that water was going in and out and the drum was spinning! Having a tank that contains the soap and fabric softener for multiple loads is weird. I can’t tell if it’s using either or how much it’s using. Time will tell on that matter.
I have done maybe 12 loads of laundry in the the past 3 days since getting the machine (seriously a whole nother story on delivery (scheduled 4x not once because of us - and oh so much more) so I feel a bit of an expert having done so much laundry and choosing the different cycles.
For towels even though I asked for more dry, I still had to do another time dry cycle for them to actually dry.
I don’t iron so the fact that some clothes complete more wrinkly than my old machine is something I need to work with. (I do hang and fold immediately)
An annoyance I will work through is that I can’t stop the dryer and open the door right away as the machine feels it needs to cool for about 5 min regardless of the length of time it was on.
We got black and I love the color. I also love that I have more room in my laundry room!
We did not want to introduce more humidity into the house so got the vented version and put the machine where the washer once stood. Our laundry table/basket now sits where the dryer was and you can’t see the dryer vent behind.
The machine is relatively quiet. It doesn’t take a lot of extra time to run a wash/dry cycle (<1 hour to about 2 to 2.5 hours).
I recommend this machine so far but consider purchasing from your local appliance store where service may be a commodity.
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Storage space and height increase is great!
on December 19, 2025
Posted by: Wreepy
from Middletown, CA
[This review was collected as part of a promotion.] A lot of storage space. I was easily able to store all of my laundry products. The increased height of the washer is more convenient.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Small loads & Wrinkles
on March 16, 2026
Posted by: gapeach
[This review was collected as part of a promotion.] For complete drying must do very small loads. Also clothes come out wrinkled. More so than a normal washer and dryer. Wrinkles use to not be an issue. With this unit it is.
Response from Samsung USBy Geraldine, Samsung, March 17, 2026
Hi gapeach,
We acknowledge the time you took to share your review, and we value the details you provided about drying results and wrinkle reduction for your Samsung washer/dryer.
To get the best results from your product, we recommend the following adjustments to help improve drying performance.
You can explore the full guide here:
Samsung Bespoke AI Combo is not drying clothes
https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes
Wrinkles and tangling can often be reduced with small changes to load size, fabric sorting, and cycle selection.
You can find more information here:
Laundry is tangled or wrinkled after washing
https://www.samsung.com/us/support/troubleshooting/TSG01218323/
If you need further assistance, feel free to contact us through any of the support options below:
1. Facebook Messenger: https://m.me/samsungsupport
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Kindly provide us with this reference number (1152254667) when you message us so our team can retrieve your information.
We appreciate the opportunity to review your feedback.
Geraldine
Samsung Care
We acknowledge the time you took to share your review, and we value the details you provided about drying results and wrinkle reduction for your Samsung washer/dryer.
To get the best results from your product, we recommend the following adjustments to help improve drying performance.
You can explore the full guide here:
Samsung Bespoke AI Combo is not drying clothes
https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes
Wrinkles and tangling can often be reduced with small changes to load size, fabric sorting, and cycle selection.
You can find more information here:
Laundry is tangled or wrinkled after washing
https://www.samsung.com/us/support/troubleshooting/TSG01218323/
If you need further assistance, feel free to contact us through any of the support options below:
1. Facebook Messenger: https://m.me/samsungsupport
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Kindly provide us with this reference number (1152254667) when you message us so our team can retrieve your information.
We appreciate the opportunity to review your feedback.
Geraldine
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Pedestal
on December 19, 2025
Posted by: KDUT
from Orem, UT
[This review was collected as part of a promotion.] Super convenient to have the pedestal, I don't have to bend down to put my clothes in the washer. The storage drawer is a bonus.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great!
on March 13, 2026
Posted by: Dd2026
[This review was collected as part of a promotion.] Looks amazing with the washer and dryer aesthetically pleasing and a ton of storage
Written by a customer while visiting Samsung US
Customer Rating
5
I'm tall and this makes my aio so much better
on March 15, 2026
Posted by: John3
[This review was collected as part of a promotion.] Love the washer, but it's a little low to the ground if you're over 6 ft tall. The pedestal makes it much more comfortable when removing and inserting things to wash. The storage is great too. If also looks very elegant. It is only compatible with the AIO. Keep that in mind when buying.
Written by a customer while visiting Samsung US
Customer Rating
5
Great addition
on March 25, 2026
Posted by: Stephen
from 1160 county road 2222
[This review was collected as part of a promotion.] Adding the pedestal to the all in one washer dryer had been a great addition. It helps with the highth of the unit and also holds the any supplies needed for the washing close.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US