Customer reviews from whirlpool.com
Whirlpool - 28 in. Wide 18 cu. ft. Top-Freezer Counter-Depth Refrigerator with Total Coverage Cooling - White
Average customer rating
4.2
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
12
4 Stars
8
3 Stars
4
2 Stars
2
1 Star
0
65%of customers recommend this product.
(
13 out of
20)
Customer Reviews for Whirlpool - 28 in. Wide 18 cu. ft. Top-Freezer Counter-Depth Refrigerator with Total Coverage Cooling - White
Customer Rating
4
The rest of the features are great
on November 11, 2026
Posted by: johnny1048
[This review was collected as part of a promotion.] Milk gallon container does not fit Easley on the door
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great product, Whirlpool!
on November 10, 2026
Posted by: Property Owner
[This review was collected as part of a promotion.] The sleek lines and features are the first plus. From a functionality standpoint The cooling and temperature is wonderful. Overall, I am very pleased with this product; nice job, Whirlpool!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good refrigerator
on November 6, 2026
Posted by: moris
[This review was collected as part of a promotion.] It is cooling and freezing well and is quiet. The ability to customize the arrangement of the compartments and shelves is a good feature. Final opinion depends on how long it lasts.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on November 4, 2026
Posted by: artsyme
[This review was collected as part of a promotion.] At the beginning, I was very happy to find this model that will fit through the smaller door of my kitchen when it was delivered. I fell in love with it when I discovered how roomy it is. on top of that, I love all the clear glass/plastic shelving dividers and containers which allow me to see everything in one glance. By the way the freezer is extremely roomy as well. Thank you, Whirlpool!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Awkward vegetable drawer
on November 3, 2026
Posted by: SurelyR
[This review was collected as part of a promotion.] This was a proactive replacement for my 30-year-old, 30-inch Whirlpool, which was still working. Newer models have a different hinge and require a wider opening, so I was forced to go with a 28-inch model. I am generally satisfied with this one but will note two considerations. (1) I like the sleeker look without door handles, but this style can be an issue if you have pain in your hands, or were protecting a manicure. If you are in a hurry, your fingers can slip. I simply have to be more deliberate about opening the door. (2) My biggest issue is with the single vegetable drawer. You have to completely open the door to pull the drawer out. And compared to my old refrigerator, the drawer feels flimsy and does not slide smoothly. I'm not even sure I will be able to remove it for cleaning. Even the installers had a hard time inserting it. Otherwise the refrigerator is pleasant to use.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Cooling
on October 26, 2026
Posted by: Redcoon
[This review was collected as part of a promotion.] Keeping everything cold, makes some weird noises, but seems to be doing the job intended.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works in my small kitchen
on October 26, 2026
Posted by: kar54
[This review was collected as part of a promotion.] The refrigerator is spacious even if it's smaller than my old one. It is also a little noisier than my old one. The only real complaint I have about it is the crisper drawer seems too small for the area that it goes in. Every time I pull the drawer out it falls on my floor!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Shelving bends under weight
on October 25, 2026
Posted by: Disappointed311
[This review was collected as part of a promotion.] Refrigerator cools and freezes well. Am disappointed the glass shelving bends with the weight of milk, bottles and cans. If the shelves could hold appropriate weight when full, I’d rate it higher.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 28, 2026
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that the design of your Refrigerator shelves has not met your expectations. If you have any additional questions or concerns regarding your refrigerator, please feel free to connect with us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your contact details, reference Case #25407571, and provide a brief summary of your issue.
We truly look forward to assisting you.
Best regards,
Marie Q.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your contact details, reference Case #25407571, and provide a brief summary of your issue.
We truly look forward to assisting you.
Best regards,
Marie Q.
Written by a customer while visiting whirlpool.com