Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 23 cu. ft. French Door Refrigerator with In-Door Water and Ice - White
Average customer rating
4.1
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
20
4 Stars
9
3 Stars
3
2 Stars
1
1 Star
4
72%of customers recommend this product.
(
13 out of
18)
Customer Reviews for Whirlpool - 36 in. Wide 23 cu. ft. French Door Refrigerator with In-Door Water and Ice - White
Customer Rating
5
Excellent fridge design!
on March 13, 2026
Posted by: Jim and Debbie
from Fort Lauderdale, FL
[This review was collected as part of a promotion.] We used this Whrilpool to replace an LG that kept breaking down. They are the same size outside, but the Whirlpool holds FAR more and is much more spacious inside. So far we love it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don’t buy
on March 17, 2026
Posted by: Nnemmanuele
from Tennesee
We bought this fridge two months ago and now it has randomly started shooting water out of the water dispenser when you are nowhere near the fridge. Goes off every hour. It Has warped my hardware floors. This refrigerator is complete garbage. Do not buy.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 20, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 936550.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 936550.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
on May 19, 2026
Posted by: sadmark
I have the same experience that another person has that bought this new mode in January. The ice dispenser is HORRIBLE and unfortunately I like ice in my drinks/water!. It freezers up clogging the shoot and then the cubes fall all over the hard wood floor leaving a puddle! The ice crusher barely works as that clogs up as well and just makes a motor roaring sound. I am so disappointed in this as the rest of the frig is nice but this key aspect is really bad. At least once if not twice a week I have to open up the ice dispenser to clear it or try to make it function properly.
Response from whirlpool.comBy Branded Team, Consumer Care, May 20, 2026
Thank you for contacting us and for sharing your experience. We understand how frustrating a clogged ice dispenser can be, and we appreciate you bringing this concern about your Whirlpool® Refrigerator to our attention.
We are dedicated to ensuring you get the most out of your appliance, and we’d like to offer the following troubleshooting steps, as humidity often causes ice to clump and block the chute:
To prevent particle buildup, we recommend regularly maintaining your ice system:
Routine Cleaning: If ice is not used regularly, please empty the ice storage bin and clean the ice delivery chute and the area beneath it every two weeks.
Clearing Clogs: If the bin or chute is currently blocked, carefully use a plastic utensil to remove the ice.
Thorough Wipe Down: Clean the ice delivery chute and the bottom of the storage bin with a warm, damp cloth, ensuring you dry the area completely afterward.
If you continue to experience issues, our team is ready to provide additional assistance. Please feel free to reach out to us through any of the convenient options below:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 965137.
We look forward to resolving this for you.
Marie Q
We are dedicated to ensuring you get the most out of your appliance, and we’d like to offer the following troubleshooting steps, as humidity often causes ice to clump and block the chute:
To prevent particle buildup, we recommend regularly maintaining your ice system:
Routine Cleaning: If ice is not used regularly, please empty the ice storage bin and clean the ice delivery chute and the area beneath it every two weeks.
Clearing Clogs: If the bin or chute is currently blocked, carefully use a plastic utensil to remove the ice.
Thorough Wipe Down: Clean the ice delivery chute and the bottom of the storage bin with a warm, damp cloth, ensuring you dry the area completely afterward.
If you continue to experience issues, our team is ready to provide additional assistance. Please feel free to reach out to us through any of the convenient options below:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 965137.
We look forward to resolving this for you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Inferior model WRFC5036RW
on May 26, 2026
Posted by: dablacks
This is a 2026 model, the owners manual for this model # does not match the unit. I can not turn off ice because there is no switch as stated in manual. I can not lock water because there is no LOCK button. If I place produce in the bottom draw it freezes, I keep the temp on 39. The repair guy has been here 3 times and he said with only one condenser this unit is inferior. Forget about calling Whirpool service, they will keep you on hold forever that is why I am trying to get help here.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 27, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Whirlpool® Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible.
To turn off the ice maker in the refrigerator door, you would turn it off using HMI. The ice maker in the refrigerator’s left door is ON by default when you receive the product. To Turn the In-Door Ice Maker OFF: � Press and hold the Water dispense button and the Refrigerator button at the same time for 3 seconds.
If you need further assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 968478.
We’re looking forward to hearing from you.
Marie Q
To turn off the ice maker in the refrigerator door, you would turn it off using HMI. The ice maker in the refrigerator’s left door is ON by default when you receive the product. To Turn the In-Door Ice Maker OFF: � Press and hold the Water dispense button and the Refrigerator button at the same time for 3 seconds.
If you need further assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 968478.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Some pros and some cons
on May 26, 2026
Posted by: 37bob
Brand-new fridge is nice looking. The binnacles and door-accessible ice compartment are nifty. The layout of the shelves is fine, though they would be a lot better if the ones on one side could be accessed by opening the door on that same side.
The workmanship is not nearly as good as it should be -- several of the joints are not flush, so much so that insulation foam is sticking out a bit. And the tube running from the water inlet up to the dispenser is not tied down firmly to the rear panel so it's plainly visible from the side, as though they could only afford to use three little brackets instead of five.
And I'll be damned if I can figure out how to turn off the ice maker from the control panel -- the instructions in the manual do not work. Why is there not a simple on/off button there?
The workmanship is not nearly as good as it should be -- several of the joints are not flush, so much so that insulation foam is sticking out a bit. And the tube running from the water inlet up to the dispenser is not tied down firmly to the rear panel so it's plainly visible from the side, as though they could only afford to use three little brackets instead of five.
And I'll be damned if I can figure out how to turn off the ice maker from the control panel -- the instructions in the manual do not work. Why is there not a simple on/off button there?
Written by a customer while visiting whirlpool.com