Customer reviews from whirlpool.com
Whirlpool - 33 in. Wide 21.3 cu. ft. Top-Freezer Refrigerator with Total Coverage Cooling - White
Average customer rating
1.5 out of 5
1.5
(2 Reviews)
Open Ratings Snapshot
Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
1
0%of customers recommend this product. 
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0 out of 2
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Customer Reviews for Whirlpool - 33 in. Wide 21.3 cu. ft. Top-Freezer Refrigerator with Total Coverage Cooling - White
Customer Rating
2 out of 5
2
Can't think of any
on July 12, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Actually pretty disappointed in Organization and Accessibility. We liked our other model better which was basically the same but had a glass top shelf in the top freezer. That was a necessity over the wire shelf this new model has. Really want that glass shelf! There are a few other issues too. Plus the installers broke some items not discovered until after they had left. Plus the bottom part was never installed. Quite sad.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 15, 2026
We sincerely appreciate you taking the time to share your feedback with us. We are truly sorry to hear that the design of your refrigerator has been a source of disappointment, as we always aim to provide products that our customers love. Please know that we are here to support you and want to ensure your concerns are addressed. If you have any questions or concerns, you can reach out to our team through any of the following channels:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 985784.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1 out of 5
1
Cheap & Unreliable Fridge
on May 27, 2026
Posted by: Frustrated&Disappointed
I would give this fridge zero stars if I could. The compressor failed in less than a week, which alone makes this an unacceptable replacement appliance. We lost freezer contents and had major disruption almost immediately after receiving it.
Beyond the compressor failure, the overall build quality feels noticeably cheaper than the older model it replaced. The door shelves are fewer in number, feel flimsy, and do not seem capable of holding as much weight as the shelves in our previous fridge. The deli drawer and door shelves are made from very thin plastic that feels prone to cracking. The crisper drawers have a large gap between them & the shelf above, making the humidity settings seem pointless.
Overall, the entire fridge feels cheaply made & poorly designed compared to the model it replaced. All of those concerns are secondary to the fact that the fridge died in under a week. What an inconvenience to be living with our food in coolers while Whirlpool tracks down an available fridge. Not impressed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, June 1, 2026
Hello! We are so sorry to hear this has happened. We do not intend for any of our customers to have to experience these types of issues! If there is anything further we can assist with, please send us an email at CanadaSocial@Whirlpool.com with your model and serial number, your phone number, and your case #969111 Take care!
Written by a customer while visiting whirlpool.com