Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 29 cu. ft. Family-Sized Capacity French Door Refrigerator with Flexible Temperature Drawer - Print Resist Blk Stnlss
Average customer rating
3
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
1
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Whirlpool - 36 in. Wide 29 cu. ft. Family-Sized Capacity French Door Refrigerator with Flexible Temperature Drawer - Print Resist Blk Stnlss
Customer Rating
2
Problems with doors
on December 30, 2025
Posted by: ninavpl
[This review was collected as part of a promotion.] Problems:
I have had this now for 2 weeks. When it was delivered the left door with the icemaker in it was lower and not aligned with the other door. My husband and I took the door off and added a washer to align the door. Prior to that the door would not stay open and even after alignment and adding the washer it still does not stay open making it difficult to get things in/out. I called the repair tech from where I bought it and he took the door off and found the water lines that were going into the door were causing the door not to stay open. Design Flaw.
I am still waiting for a response back to see how this can be fixed.
Pluses: I like the middle and bottom drawers, makes it easier to get to things you need, you just need to remember where you put everything.
I have had this now for 2 weeks. When it was delivered the left door with the icemaker in it was lower and not aligned with the other door. My husband and I took the door off and added a washer to align the door. Prior to that the door would not stay open and even after alignment and adding the washer it still does not stay open making it difficult to get things in/out. I called the repair tech from where I bought it and he took the door off and found the water lines that were going into the door were causing the door not to stay open. Design Flaw.
I am still waiting for a response back to see how this can be fixed.
Pluses: I like the middle and bottom drawers, makes it easier to get to things you need, you just need to remember where you put everything.
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 891750
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Doors aren't aligned
on January 16, 2026
Posted by: mynewwhirlpool
After weeks of looking at different brands, I decided on the Whirlpool because of the reliability of the brand. Unfortunately, I must give the same review as above because I have the same issue. The left door with the ice maker is shorter than the other door and it won't stay open. Is this a flaw in the way it is made?
Response from whirlpool.comBy Branded Team, Consumer Care, January 20, 2026
A refrigerator is a complex appliance, and its proper function relies heavily on two foundational setup steps: ensuring it is perfectly level and that its doors are correctly aligned. Neglecting these initial adjustments can lead to a cascade of performance and maintenance problems that diminish the appliance's efficiency and lifespan.
Consequences of Poor Leveling and Misaligned Doors:
When a refrigerator is not level from side-to-side and front-to-back, or when the doors are improperly aligned, several critical issues can arise:
Difficulty Closing Doors: Doors may swing open or fail to close completely on their own, requiring manual force. This constant strain can damage hinges over time.
Compromised Seals (Poor Gaskets): A misalignment can prevent the door gasket (the flexible seal) from making full, consistent contact with the cabinet frame. This creates air leaks.
Energy Inefficiency and Temperature Issues: Air leaks caused by poor seals allow warm, moist air to infiltrate the cooling compartments. The refrigerator then has to work harder and run longer to maintain the set temperature, leading to higher energy consumption and inconsistent cooling, which can spoil food faster.
Excessive Frost Buildup: The influx of moist air drastically increases the rate of frost formation, particularly in the freezer compartment. This forces the automatic defrost system to work overtime, or, in severe cases, can overwhelm the system, leading to ice buildup on interior coils.
Faulty Door Switch Contact: Many modern refrigerators use a door switch to control the interior light and often the cooling fan operation. If a door is significantly misaligned, it may fail to fully depress the door switch, causing the interior light to remain on (generating unnecessary heat) or the fan not to cycle correctly.
Essential Steps for Optimal Setup:
Achieving optimal performance requires a methodical approach, ensuring the refrigerator's base is stable and level before any door adjustments are attempted.
Level the Refrigerator (The Foundation):
Priority One: The refrigerator must be level in both horizontal planes—side-to-side and front-to-back. Use a carpenter's level placed on the top edge of the appliance cabinet to verify this.
Adjusting Feet/Rollers: Refer to the appliance's specific Owner's Manual or Installation Instructions for the correct procedure for raising or lowering the adjustable front leveling feet or rollers. Typically, raising the front slightly (a small rake) is recommended to allow the doors to gently swing shut due to gravity.
Check the Floor: Before adjusting the unit, confirm that the floor beneath it is stable and level itself. Placing a refrigerator on an uneven or flexible surface will make fine-tuning impossible.
Stabilization with Weight (The Load Factor):
Add Food and Contents: Refrigerator doors and hinges are engineered to perform best under their normal operating load. A new, empty refrigerator may show minor alignment issues that disappear once the unit is fully stocked with food and beverages. The weight provides stability and natural tension.
Fine-Tune Door Adjustment (The Final Polish):
Manufacturer's Instructions are Key: Only after the unit is level and partially loaded should the doors be adjusted. This process often involves tightening, loosening, or adjusting specific hinge bolts, shims, or tilt mechanisms located at the top or bottom of the door. The exact method is unique to the make and model (e.g., French door vs. side-by-side) and must be followed explicitly using the guide provided in the Owner's Manual or Installation Instructions.
Goal: The final adjustment should ensure that the tops of the doors are flush, the gaps between the doors and the cabinet are uniform, and the gasket achieves a perfect, airtight seal around the entire perimeter.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 902496
We’re looking forward to hearing from you.
Christy T
Consequences of Poor Leveling and Misaligned Doors:
When a refrigerator is not level from side-to-side and front-to-back, or when the doors are improperly aligned, several critical issues can arise:
Difficulty Closing Doors: Doors may swing open or fail to close completely on their own, requiring manual force. This constant strain can damage hinges over time.
Compromised Seals (Poor Gaskets): A misalignment can prevent the door gasket (the flexible seal) from making full, consistent contact with the cabinet frame. This creates air leaks.
Energy Inefficiency and Temperature Issues: Air leaks caused by poor seals allow warm, moist air to infiltrate the cooling compartments. The refrigerator then has to work harder and run longer to maintain the set temperature, leading to higher energy consumption and inconsistent cooling, which can spoil food faster.
Excessive Frost Buildup: The influx of moist air drastically increases the rate of frost formation, particularly in the freezer compartment. This forces the automatic defrost system to work overtime, or, in severe cases, can overwhelm the system, leading to ice buildup on interior coils.
Faulty Door Switch Contact: Many modern refrigerators use a door switch to control the interior light and often the cooling fan operation. If a door is significantly misaligned, it may fail to fully depress the door switch, causing the interior light to remain on (generating unnecessary heat) or the fan not to cycle correctly.
Essential Steps for Optimal Setup:
Achieving optimal performance requires a methodical approach, ensuring the refrigerator's base is stable and level before any door adjustments are attempted.
Level the Refrigerator (The Foundation):
Priority One: The refrigerator must be level in both horizontal planes—side-to-side and front-to-back. Use a carpenter's level placed on the top edge of the appliance cabinet to verify this.
Adjusting Feet/Rollers: Refer to the appliance's specific Owner's Manual or Installation Instructions for the correct procedure for raising or lowering the adjustable front leveling feet or rollers. Typically, raising the front slightly (a small rake) is recommended to allow the doors to gently swing shut due to gravity.
Check the Floor: Before adjusting the unit, confirm that the floor beneath it is stable and level itself. Placing a refrigerator on an uneven or flexible surface will make fine-tuning impossible.
Stabilization with Weight (The Load Factor):
Add Food and Contents: Refrigerator doors and hinges are engineered to perform best under their normal operating load. A new, empty refrigerator may show minor alignment issues that disappear once the unit is fully stocked with food and beverages. The weight provides stability and natural tension.
Fine-Tune Door Adjustment (The Final Polish):
Manufacturer's Instructions are Key: Only after the unit is level and partially loaded should the doors be adjusted. This process often involves tightening, loosening, or adjusting specific hinge bolts, shims, or tilt mechanisms located at the top or bottom of the door. The exact method is unique to the make and model (e.g., French door vs. side-by-side) and must be followed explicitly using the guide provided in the Owner's Manual or Installation Instructions.
Goal: The final adjustment should ensure that the tops of the doors are flush, the gaps between the doors and the cabinet are uniform, and the gasket achieves a perfect, airtight seal around the entire perimeter.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 902496
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good layout
on February 1, 2026
Posted by: Meko
[This review was collected as part of a promotion.] Like the look of it and how quite it is and a good price for it
Written by a customer while visiting whirlpool.com
Customer Rating
5
Extra ice!
on March 6, 2026
Posted by: MattL
from WI
[This review was collected as part of a promotion.] Happy with the purchase. Plenty of storage and the extra ice tray in the freezer is great for hosting gatherings!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Dead in 4 months
on April 21, 2026
Posted by: rma1212
from Edmonton, AB
I bought this model in December 2025 and today, April 21, 2026 it has stopped working suddenly. We did the usual check the power, check the breaker, unplug for 10 minutes and plug back in, tested the power outlet and it has power- other appliances worked. It was working in the morning and it’s dead when I got home from work, so disappointed with this refrigerator.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 5, 2026
Hello! We would like to look into this for you. Please email us at canadasocial@whirlpool.com with your model, serial number, name and phone number and your address. Please include case/review ID ##952047 in the subject line. Thank you! -Regina
Written by a customer while visiting whirlpool.com