Customer reviews from hp.com
HP - 61XL High-Yield Ink Cartridge - Black
Average customer rating
4.6
(3,244 Reviews)
Rating breakdown 3,244 reviews
5 Stars
2,660
4 Stars
270
3 Stars
105
2 Stars
47
1 Star
162
93%of customers recommend this product.
(
1,400 out of
1,506)
Customer Reviews for HP - 61XL High-Yield Ink Cartridge - Black
Posted by: Strawberry
from Newark NJ
Verified Purchase:Yes
I brought mine about a month ago and I did not use it that much and now the print is very light.
Pros: Lightweight
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Mary, HP Care, July 27, 2018
Hi,
I am very sorry to hear about the printing getting light after such a short time. Perhaps we can remedy this though.
It might be that the cartridge needs cleaning. If it does, that is a pretty easy process. Your printer should have an automatic routine to do that. Check the user guide, if you don't know how to start the cleaning.
If that helps, the printer might have been turned off using a power strip or switch. The printer should always be turned off using the power button on the printer itself. That will let the printer 'park' itself so that the cartridges are protected from excess drying. The drying can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If that does not help (it might have to be repeated to work well), then it might just have been a defective cartridge. If so, please contact our product support team at 1-800-474-6836 Mon - Fri 8 AM - 9 PM (ET) Sat - Sun 8 AM - 9 PM (ET).
Mary
HP Care
hp.com/support
I am very sorry to hear about the printing getting light after such a short time. Perhaps we can remedy this though.
It might be that the cartridge needs cleaning. If it does, that is a pretty easy process. Your printer should have an automatic routine to do that. Check the user guide, if you don't know how to start the cleaning.
If that helps, the printer might have been turned off using a power strip or switch. The printer should always be turned off using the power button on the printer itself. That will let the printer 'park' itself so that the cartridges are protected from excess drying. The drying can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If that does not help (it might have to be repeated to work well), then it might just have been a defective cartridge. If so, please contact our product support team at 1-800-474-6836 Mon - Fri 8 AM - 9 PM (ET) Sat - Sun 8 AM - 9 PM (ET).
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: andy48
from Foley, Alabama
Verified Purchase:Yes
Always satisfied with the quality and longevity of HP ink cartridges in my HP printers. I could find other non-HP cartridges, but for the small difference in price, I have never been satisfied.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Bear07
from Hammond, IN
Verified Purchase:Yes
I have purchased ink from office supply stores and even though they said on the package that they were HP ink, when I tried to install them, my printer refused to accept it. Since then I only buy my ink directly from you. I get great quality and my cartridges last a long time.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: RS44
from Eastvale, CA
Verified Purchase:Yes
My ink ran out so I bought more, just the right kind for my printer. I got the XL pack so it will last longer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: AZ Sunshine
from Arizona
Verified Purchase:Yes
Better than store brands - lasts longer, delivered next day. No running around.
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: DonnaBoliver
from Corinth, Texas
Verified Purchase:Yes
just printed two pictures. not balanced in color red over road and was heavy in to pick
Pros: Affordable
Features
4
Performance
3
Written by a customer while visiting hp.com
Posted by: NeKat
Verified Purchase:Yes
Excellent product! Excellent price and received it in a few days.
Written by a customer while visiting hp.com
Posted by: Rick1012
from Chicago area
Verified Purchase:Yes
HP ink cartridges always work well. I just wish they didn't each cost as much as a nice dinner out.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com