Customer reviews from Samsung US
Samsung - 55 Class LS03HW Series The Frame Pro 4K UHD SamsungVision AI Smart Tizen TV (2026)
Average customer rating
4.8
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
106
4 Stars
11
3 Stars
1
2 Stars
1
1 Star
1
95%of customers recommend this product.
(
61 out of
64)
Customer Reviews for Samsung - 55 Class LS03HW Series The Frame Pro 4K UHD SamsungVision AI Smart Tizen TV (2026)
Customer Rating
2
Connectivity bad, picture good.
on September 15, 2026
Posted by: Drew
from Dallas, TX
[This review was collected as part of a promotion.] The picture and the art feature is great but the WiFi connect box is terrible.mine is in a cabinet next to the tv and it has signal problems so we have to open the cabinet for it to work. The box is Ethernet hardwired so it is not the internet it is the private WiFi signal between the box and the tv. Older models had a wire connection but newer ones are WiFi. Service response has been horrible as well. Good luck getting a service person to your house on any reasonable time for you. The positive is it displays art really well but as a tv….well.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
3
Response from Samsung USBy Samsung Ambassador, September 15, 2026
Hey Drew,
Thank you for sharing your experience. If you're seeing a message that says "The signal strength is low. Adjust the location of your Wireless One Connect." while watching content from an external source (such as a set-top box, game console, or antenna), as you've alluded to, this means the wireless signal between the TV and the Wireless One Connect is weak.
To help restore a strong connection, please follow these steps:
1. Go to: Home > top directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust
2. Carefully adjust the Wireless One Connect Box's location and angle. The goal is to align it until the antenna icon turns blue, which indicates optimal signal strength and a secure connection.
The TV will automatically reconnect once the signal is strong enough. If the issue continues or you'd like to see updated service appointment availability, please feel free to reach out to Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat with an agent is also available under the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for sharing your experience. If you're seeing a message that says "The signal strength is low. Adjust the location of your Wireless One Connect." while watching content from an external source (such as a set-top box, game console, or antenna), as you've alluded to, this means the wireless signal between the TV and the Wireless One Connect is weak.
To help restore a strong connection, please follow these steps:
1. Go to: Home > top directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust
2. Carefully adjust the Wireless One Connect Box's location and angle. The goal is to align it until the antenna icon turns blue, which indicates optimal signal strength and a secure connection.
The TV will automatically reconnect once the signal is strong enough. If the issue continues or you'd like to see updated service appointment availability, please feel free to reach out to Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat with an agent is also available under the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Need Bezel discount code
on September 13, 2026
Posted by: Hello
[This review was collected as part of a promotion.] Waiting for the discount code for bezel. Was disappointed that the bezel doesn’t come with such an expensive item, requiring registration prior to receiving the discount.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Samsung Specialist, September 14, 2026
Hi there,
Thank you for sharing your experience. To receive your bezel promo code, please ensure you've completed the following steps:
1) Purchased a qualifying The Frame or The Frame Pro TV during the promotional period.
2) Registered your TV to your Samsung Account during the initial on-screen setup.
3) Once your TV has been successfully registered, your complimentary bezel promo code will be emailed to you within 7 days. If you don't see the email, please be sure to check your spam or junk folder.
4) Sign in to Samsung.com using the same Samsung Account, add an eligible Customizable Bezel to your cart, and apply your promo code during checkout.
Please note that this offer is available while supplies last and can only be redeemed on Samsung.com during checkout, using the promo code you received via email.
For additional information, frequently asked questions, and detailed redemption instructions, please refer to the following resource: https://www.samsung.com/us/shop/promotions/the-frame-national-bezel-promo/
If you need additional help, Samsung Support is always here to assist. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~Samsung Specialist
Thank you for sharing your experience. To receive your bezel promo code, please ensure you've completed the following steps:
1) Purchased a qualifying The Frame or The Frame Pro TV during the promotional period.
2) Registered your TV to your Samsung Account during the initial on-screen setup.
3) Once your TV has been successfully registered, your complimentary bezel promo code will be emailed to you within 7 days. If you don't see the email, please be sure to check your spam or junk folder.
4) Sign in to Samsung.com using the same Samsung Account, add an eligible Customizable Bezel to your cart, and apply your promo code during checkout.
Please note that this offer is available while supplies last and can only be redeemed on Samsung.com during checkout, using the promo code you received via email.
For additional information, frequently asked questions, and detailed redemption instructions, please refer to the following resource: https://www.samsung.com/us/shop/promotions/the-frame-national-bezel-promo/
If you need additional help, Samsung Support is always here to assist. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Art Meets Functionality
on September 9, 2026
Posted by: karly
[This review was collected as part of a promotion.] I was looking for a 65" TV that felt intentional in my living room rather than just an overpowering black screen that screams "TV", and The Frame delivered exactly that. Its minimalistic, subtle design allows it to blend seamlessly into my space.
Paired with a white bezel frame, it fits right alongside my existing wall art. What surprised me most was the matte display, don't underestimate it. It looks understated and refined while practically eliminating glare from bright outside light during the day.
It is truly functional as an everyday entertainment source and doubles as a genuine piece of art when turned off. Highly recommend for anyone who values clean interior aesthetics without sacrificing screen real estate.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on September 6, 2026
Posted by: jka03
from Ohio
[This review was collected as part of a promotion.] Looks great in our living room. Colors are amazing. Love the art mode. Was a bit skeptical at first but love this TV. The frames are a bit expensive though.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Sports excellence
on September 6, 2026
Posted by: Ryan
from Phoenix
[This review was collected as part of a promotion.] The clarity and brightness/color is amazing. Sports never looked so good. Anesthetics are brilliant.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on September 5, 2026
Posted by: Bleu Orleans
from Atlanta
[This review was collected as part of a promotion.] I like the art options . Picture is good. No glare. Color is good - it's Samsung!. Great size for my room
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome!!!!
on September 5, 2026
Posted by: Golfwatcher
from Longwood, Florida
[This review was collected as part of a promotion.] The tv's are incredible. I have two Samsung tv's in the same room. Watch different sports events on each tv. Picture quality is incredible. When the tv is not in use, you can put team logos on them, pictures from your phone, and of course the artwork. You will love it!!!!!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful, but cluttered
on September 5, 2026
Posted by: Skinnyp
from Draper, UT
[This review was collected as part of a promotion.] The display looks amazing. The matte finish makes the art feature look incredible. However, the user interface is cluttered and busy. My last annoyance is that you are required to sign onto a Samsung account to use any of the apps, even if they are already downloaded on the tv.
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy Samsung Advisor, September 7, 2026
Hi Skinnyp,
Thank you for your review and for sharing your concerns. A Samsung Account is required to access Smart Hub, which powers the core smart features of your TV - including app access (like Netflix and YouTube), service updates, and content personalization.
Without signing in and accepting the Terms and Conditions, your TV will function in a basic mode - supporting external devices (such as HDMI and over-the-air antenna), but streaming apps and Smart Hub services will be unavailable.
We understand this requirement may not be ideal for all users, but it’s necessary for full access to Samsung’s smart features and connected services.
If you need assistance creating or logging into a Samsung Account, we’re here to help. Please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Advisor
Thank you for your review and for sharing your concerns. A Samsung Account is required to access Smart Hub, which powers the core smart features of your TV - including app access (like Netflix and YouTube), service updates, and content personalization.
Without signing in and accepting the Terms and Conditions, your TV will function in a basic mode - supporting external devices (such as HDMI and over-the-air antenna), but streaming apps and Smart Hub services will be unavailable.
We understand this requirement may not be ideal for all users, but it’s necessary for full access to Samsung’s smart features and connected services.
If you need assistance creating or logging into a Samsung Account, we’re here to help. Please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US