Customer reviews from PhilipsHue
Philips - Hue Essential Lightstrip 5m (16ft) - White
Average customer rating
2.3
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Philips - Hue Essential Lightstrip 5m (16ft) - White
Posted by: Bob27
Verified Purchase:Yes
I purchased about 2k worth of hue products for my entire house. Two long strip went out so I purchased a new set of “essential” 16ft strips. They do not compare to the original ones I purchased over 8 years afo
No, I would not recommend this to a friend.
Response from PhilipsHueBy Nancy G, Philips Hue Support, July 30, 2026
We're sorry to hear the Essential light strips weren't quite what you expected. After enjoying Philips Hue products for so many years, we can understand how a different experience can be disappointing. We'd love to learn a bit more about your setup and what you're looking to achieve, as different Hue light strips are designed for different spaces and uses. Please reach out to our support team through the following link: https://www.philips-hue.com/en-us/support/faq#contact, and we'll be happy to help you explore the options that may work best for your home.
Written by a customer while visiting PhilipsHue
Customer Rating
5
Great LED light strip!
on June 28, 2026
Posted by: jeanofthedead
They set up instantaneously, were easy to install, paired with my hub quickly, and I love how the LED strip separates multiple colors for dynamic scenes.
I would recommend this to a friend!
Response from PhilipsHueBy Nancy G, Philips Hue Support, June 29, 2026
So glad to hear that! 😊 It’s great that everything, from the setup to the pairing with your hub, worked so smoothly for you. And yes, that multi-color effect really takes scenes to the next level! Thanks a lot for sharing your experience, we really appreciate it.
Written by a customer while visiting PhilipsHue
Customer Rating
1
on June 25, 2026
Posted by: Anonymous
I bought these lights and very little explanation on how to cut and reconnect the strip was provided. additionally, do not buy this product if you are hoping to use different lengths of the strip in different places. NOT WORTH THE MONEY
Response from PhilipsHueBy Nancy G, Philips Hue Support, June 26, 2026
We’re truly sorry to hear about your experience and understand how frustrating it must be to encounter limited guidance when trying to install and customize your lightstrip. Your feedback about cutting and reconnecting, as well as using different lengths, is very valuable to us.
We’d really like the opportunity to support you further and help you get the most out of your product. Please feel free to reach out to us through our official support channels, where our team will be happy to assist you step by step and provide tailored guidance.
We’d really like the opportunity to support you further and help you get the most out of your product. Please feel free to reach out to us through our official support channels, where our team will be happy to assist you step by step and provide tailored guidance.
Written by a customer while visiting PhilipsHue