Customer reviews from kitchenaid.com
KitchenAid - 30 in. Wide 5 burners 5.0 cu. ft. Smart Freestanding Gas Range with Convection Cooking Modes - PrintShield Stainless Finish
Average customer rating
1 out of 5
1
(1 Review)
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Rating breakdown 1 review
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1 Star
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Customer Reviews for KitchenAid - 30 in. Wide 5 burners 5.0 cu. ft. Smart Freestanding Gas Range with Convection Cooking Modes - PrintShield Stainless Finish
Customer Rating
1 out of 5
1
Beyond Disappointing
on August 30, 2026
Posted by: Moogies
#1 KNOBS turn on the gas burners EASILY if touched against during cooking ( or if you are like our household and your microwave is above the range, you frequently lean forward and catch the stove knob which turns the burner on (FIRE/SAFETY DANGER!!) . The "Control Lock" function should have been designed to prevent the accidentally turning on the gas burners e.g. by child or animal. I was led to believe these knobs had to be purposely pushed in and than turned to activate the burners when shopping for a new range . It was the MOST IMPORTANT feature for choicing this range. #2 Timer is useful only through one of the "bake" modes on the app. You CANNOT access just the timer from the app : e.g. to set timer for cooking on the stove top. Physically using the control panel timer icon on the stove to; it is slow to respond to touch and maintaining touch DOES not increase the time - you must touchrepeatedly for each minute to increase time increments. REALLY?!! #3 The app does not interface will with "Alexa" and is very limited (" turn oven on/off Alexa"). #3 Oven racks are very flimsy. #4 On control panel, the oven light does not respond on/off 9 out of 10xs #5 I expect ovens to make noise when in use, but the oven seems to make gas sounds(popping & whoosing) when cycling on/off during the baking cycle. #5 The "simmer" burner does not go low enough and you must adjustment cooking time for cooking rice or foods that need to simmer for long periods of time, #6 The "delay start" setting goes right into 'bake" - does not indicate it is preheatintg (per app and stove top control image. You than have to reset the 'bake" time #7 The audio alert volume is too quiet and cannot be adjusted. #8 The "Modes" setting does not consistently show all modes. #9 It would be nice to be able to adjust the "clock" display brightness . #10 "Pizza" temperature setting should be adjustable for either frozen pizza ( majority of pizzas baked) OR "fresh" pizza. #11 The knobs are awkward - logically the front left knob should be the front left burner, not the back left burner. #12 Left front knob is "bent " or not manufactured well. I have had this range for 6 days. Very unlikely I will keep it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, September 1, 2026
Thank you for sharing your experience with us. We regret to hear that your Gas Range is not living up to your standards. If you have any questions or concerns with your Range, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24791997, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com