Customer reviews from kitchenaid.com
KitchenAid - 1.8 Cu. Ft. More-In-One Convection Built-In Microwave Speed Oven with Air Fry Mode - Stainless Steel
Average customer rating
2.8
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
1
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
1
0%of customers recommend this product.
(
0 out of
2)
Customer Reviews for KitchenAid - 1.8 Cu. Ft. More-In-One Convection Built-In Microwave Speed Oven with Air Fry Mode - Stainless Steel
Customer Rating
2
AirFry Features Does Not Work
on October 29, 2026
Posted by: Judy 234
[This review was collected as part of a promotion.] I have been purchasing KitchenAid, Whirlpool appliances for the past 35 years. I purchased them for home and rentals. I have been very pleased with the products over the years. However, this microwave oven is not worth the money. I appreciate the support service but somehow the AirFry function is not up to par. The reason from Google is that microwave and AirFry use different technology. When the 2 features put in one mechanism, it does not work. I wish that I had this information before I purchased the product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Kitchenaid Social Team, Consumer Service, October 29, 2026
Thank you for sharing your experience with us. We are truly sorry to hear that the Air Fry feature on your Microwave is not meeting your expectations. If you have any questions or need assistance, please feel free to reach out to us through any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please reference case number #25457899 and include a brief description of your issue.
We look forward to helping you!
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please reference case number #25457899 and include a brief description of your issue.
We look forward to helping you!
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Absolute Garbage
on October 23, 2026
Posted by: TeamBG
This convection microwave was a complete waste of money. When using the microwave feature, it creates hot spots. One part of the plate will be boiling with the other is stone cold. The air fry and oven features are completely useless. The machine generates so much steam that anything you try to fry becomes gummy and eventually rock hard, instead of cooked properly. We are so incredibly disappointed in this piece of equipment. It is a thorn in our side in an otherwise amazing new kitchen. All of our other appliances we purchased (fridge, commercial oven, a second single wall electric oven and dishwasher) are phenomenal. I regret buying this every single day. Do not waste your money.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Kitchenaid Social Team, Consumer Service, October 27, 2026
Thank you for reaching out to us. We are truly sorry to hear about the issues you are experiencing with your KitchenAid® Microwave, and we would love the opportunity to assist you. Please feel free to connect with us through any of the following options:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
US Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please reference your case number, #25406778, and include a brief description of the issue.
We look forward to assisting you!
Best regards,
Marie Q.
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
US Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please reference your case number, #25406778, and include a brief description of the issue.
We look forward to assisting you!
Best regards,
Marie Q.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Stylish and functional.
on October 19, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] So far this microwave/oven is exactly what we hoped for. It looks great and functions great. We did notice that it holds in moisture a bit more than we’re used to but we simply leave the door cracked over night from time to time and it dries out great. We have it in an appliance cabinet below our island and the flip down door is very helpful for getting things in and out. I am very happy with it overall.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Needs Improvements
on July 27, 2026
Posted by: Dobbielover
Love the idea of this, BUT nor ready for prime time...Air Fry option is a no go...hard to figure out the options without going online to figure it out.. My door does not close properly and it keeps giving me door error...I called on it and no repairs are available for it...so brand new microwave that sort of works.
Written by a customer while visiting kitchenaid.com