Customer reviews from Samsung US
Samsung - 85 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Average customer rating
4.6
(464 Reviews)
Rating breakdown 464 reviews
5 Stars
347
4 Stars
73
3 Stars
21
2 Stars
15
1 Star
8
91%of customers recommend this product.
(
248 out of
272)
Customer Reviews for Samsung - 85 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Customer Rating
5
Fantastic Television
on August 20, 2026
Posted by: Mike
Easy to set up and operate. Fantastic picture. I love this tv and hope to buy one more.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My 1st Samsung. Won't be my last.
on August 20, 2026
Posted by: Funny girl
Love all the channels, the brightness and the apps.
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing
on August 20, 2026
Posted by: Kurt
from Stuart
Tried to include video to show issues we are experiencing but apparently unsuccessful
I would recommend this to a friend!
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Advisor, August 20, 2026
Hi Kurt,
To best assist you, please call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent through the Support link on our website.
~ Samsung Advisor
To best assist you, please call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent through the Support link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Bright, sharp images!
on August 20, 2026
Posted by: Udnana
from Upper Darby PA
I love the clarity and sharpness of the picture I get with my new tv. It makes me realize what I was missing before. Images look so much more lifelike.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
upscaling
on August 20, 2026
Posted by: Barakzai
use the tv with hdmi over component works great good clean picture.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All around excellent TV
on August 20, 2026
Posted by: Fred
from Chicago
I love the brightness of the TV. The ease of using the remote and its responsiveness makes this a great TV for movies, gaming and sports alike! I may never leave my couch again!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
It has no features a cheaper model of another bran
on August 20, 2026
Posted by: Greg
from Georgia
I has no voice control. Even the cheapest have voice control. The remote is highly misconfigured.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, August 20, 2026
Hi Greg,
Thank you for sharing your review. Your TV Works With Alexa, meaning you’ll need to connect a standalone Alexa device such as an Echo speaker, to control compatible smart home devices and some experiences on your TV. Here are the steps:
1. Download both the Amazon Alexa and Samsung SmartThings apps, if you don't already have them. Both are available for iOS or Android devices.
2. Make sure your Alexa device and TV are both connected to the same Wi-Fi network.
3. Your TV must be enabled within the SmartThings app. If not, make sure you are signed in with your Samsung account on the TV: Settings > All Settings > Samsung Account
4. Log in to the SmartThings app with the same Samsung account. Tap Devices, and if your TV isn’t already shown, tap + to add it to the app.
5. In the Alexa app, enable the SmartThings skill and sign into your Samsung account. This will automatically connect your Samsung TV to Alexa and let you use voice commands to control your television.
If you need more help, we’re here. Give us a call at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent through the Support link on our website.
~ Samsung Advisor
Thank you for sharing your review. Your TV Works With Alexa, meaning you’ll need to connect a standalone Alexa device such as an Echo speaker, to control compatible smart home devices and some experiences on your TV. Here are the steps:
1. Download both the Amazon Alexa and Samsung SmartThings apps, if you don't already have them. Both are available for iOS or Android devices.
2. Make sure your Alexa device and TV are both connected to the same Wi-Fi network.
3. Your TV must be enabled within the SmartThings app. If not, make sure you are signed in with your Samsung account on the TV: Settings > All Settings > Samsung Account
4. Log in to the SmartThings app with the same Samsung account. Tap Devices, and if your TV isn’t already shown, tap + to add it to the app.
5. In the Alexa app, enable the SmartThings skill and sign into your Samsung account. This will automatically connect your Samsung TV to Alexa and let you use voice commands to control your television.
If you need more help, we’re here. Give us a call at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent through the Support link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Quality never misses!!
on August 20, 2026
Posted by: Jovarias
[This review was collected as part of a promotion.] Bought 2 of these TVs for my daughters and I was impressed at the quality that Samsung always delivers. The picture is bright with clear contrast and uniform in all ite applications. The 4k upscaling makes a big difference in regular pictures. The tv responds very well when switching modes or apps. Plus smart things makes it even easier to use with or without a remote in my smart home.
Written by a customer while visiting Samsung US