Customer reviews from Samsung US
Samsung - 85 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Average customer rating
4.6
(465 Reviews)
Rating breakdown 465 reviews
5 Stars
347
4 Stars
74
3 Stars
21
2 Stars
15
1 Star
8
91%of customers recommend this product.
(
248 out of
272)
Customer Reviews for Samsung - 85 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Customer Rating
1
Terrible setup nd impossible to watch the programs
on June 8, 2026
Posted by: Unhappy
[This review was collected as part of a promotion.] Well I cannot tell is this Review started OK I can see something printed The actual TV with its brightness and color and resolution seems fine however set up was pretty difficult and once I once I had the TV turned on The remote Didn't work in any reasonable fashion It Let me watch only a few programs not a whole list of things from my cable channel just things that apparently Samsung wanted me to watch and that is totally unreasonable I have Programs I like to watch typically and they weren't included in In your list of things on On The TV I can't imagine how You thought that should work Who would wanna be limited to just a few TV programs you recommended I can't imagine anybody It was it was the worst set up I could ever ever imagined it took hours and it wouldn't let me watch the program so I wanted it wouldn't let me see a list of what was on my TV on the cable channels I am Incredibly disappointed With your startup and procedures And don't use your remote For anything as I figured out a different way to Reach channel I'm interested in I could not possibly recommend A Samsung product To anyone That should cover it Terrible setup And horrendous Procedure for using the TV
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, June 8, 2026
Hi Unhappy,
Thank you for reaching out to us. If your TV isn’t finding a signal or channels are missing when connected to your cable box, please try the following steps:
1. First, make sure the external device (such as a cable box or antenna) is securely connected to your TV and powered on.
2. On your remote, press the left directional button to access the Connected Devices menu, then navigate to Sources to switch between input sources and confirm your TV is on the correct one.
3. If you're using a set-top box or cable box, double-check the broadcast signal or the network connection to that external device, as signal issues may be coming from the source itself.
If the issue continues or you need additional help with input settings or channel scanning, please don’t hesitate to reach out to Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). Our LiveChat agents are also available at the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out to us. If your TV isn’t finding a signal or channels are missing when connected to your cable box, please try the following steps:
1. First, make sure the external device (such as a cable box or antenna) is securely connected to your TV and powered on.
2. On your remote, press the left directional button to access the Connected Devices menu, then navigate to Sources to switch between input sources and confirm your TV is on the correct one.
3. If you're using a set-top box or cable box, double-check the broadcast signal or the network connection to that external device, as signal issues may be coming from the source itself.
If the issue continues or you need additional help with input settings or channel scanning, please don’t hesitate to reach out to Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). Our LiveChat agents are also available at the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great value
on June 7, 2026
Posted by: Me me me
[This review was collected as part of a promotion.] My husband has cancer I’m the only one working great tv for the price good value
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung has Never let me Down
on June 7, 2026
Posted by: Robert S
from Redlands, CA
[This review was collected as part of a promotion.] I bought this TV for my Mom to replace her old one. I have only bought Samsung TVs for the last 15 yrs and have been very happy with them. My TV stays on pretty much 24/7 an it has never failed me. I expect the same from the one I bought my Mom. It has a great picture resolution and a decent refresh rate.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung
on June 7, 2026
Posted by: Starr
from Baltimore, Md
[This review was collected as part of a promotion.] They colors are beautiful. The resolution, contrast, and brightness are sharp and clear. You can see everything. It's refreshing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Hard to surf
on June 6, 2026
Posted by: Art_N
from Tampa FL
[This review was collected as part of a promotion.] Nice resolution, brightness and contrast too, but the remote don’t have the right design, small and confused bottoms small icons and it is no easy to surf, my wife and myself suffer when try. Need think in a older consumers
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Audio Output is gone!?
on June 6, 2026
Posted by: Capt Billy
[This review was collected as part of a promotion.] The audio output port has disappeared. My previous TV had the Optical link to my sound bar. This newer TV does not have an audio output and as such I cannot link it to my sound bar.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
3
Response from Samsung USBy Samsung Specialist, June 8, 2026
Capt Billy,
Thank you for sharing your thoughts on the available inputs for the U8000H. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our M80H Mini LED Series and above.
For future purchases, we recommend double-checking the product specs on Samsung's site to ensure the model you choose has the ports you need. You can find this by clicking on “Specs” (just beneath the Product Title), then "See All Specs" for the full list of available inputs and more: https://www.samsung.com/us/tvs/uhd-4k-tv/43-inch-crystal-uhd-4k-tv-u8000h-sku-un43u8000hfxza
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Thank you for sharing your thoughts on the available inputs for the U8000H. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our M80H Mini LED Series and above.
For future purchases, we recommend double-checking the product specs on Samsung's site to ensure the model you choose has the ports you need. You can find this by clicking on “Specs” (just beneath the Product Title), then "See All Specs" for the full list of available inputs and more: https://www.samsung.com/us/tvs/uhd-4k-tv/43-inch-crystal-uhd-4k-tv-u8000h-sku-un43u8000hfxza
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Easy setup
on June 6, 2026
Posted by: Cc1120
[This review was collected as part of a promotion.] Easy set.up. wonderful picture. User friendly remote control. Amazing options. Make it as simple or complicated as you want.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very bright screen
on June 5, 2026
Posted by: LGjunkreplacer
from Macedon, NY
[This review was collected as part of a promotion.] After another brand set failed in less than a year this set in the same size stood out with a much clearer screen as well as the sound. Less complicated remote for my elderly mother was helpful as well. I recommend this unit.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US