Customer reviews from Samsung US
Samsung - 85 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Average customer rating
4.6
(465 Reviews)
Rating breakdown 465 reviews
5 Stars
347
4 Stars
74
3 Stars
21
2 Stars
15
1 Star
8
91%of customers recommend this product.
(
248 out of
272)
Customer Reviews for Samsung - 85 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)
Customer Rating
3
nice picture
on July 6, 2026
Posted by: loving retirement
from vinita, oklahoma
[This review was collected as part of a promotion.] the set up took me 3 hours. I am not very tech smart so I know some of its me. But for us not tech smart needs to be easier to set up. I still have one problem when turning on it has a blank screen all I have to do is hit channel change
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy Samsung Advisor, July 6, 2026
Hi loving retirement,
Thank you for sharing your experience. If your TV powers on but you’re seeing a black screen, it could be caused by your external device or the connection itself. Please try the following steps to help determine the cause:
1. Press the Home button on your Samsung remote.
– If the menu appears, the TV is powered on but may be on the wrong source or not receiving a signal.
– If the menu does not appear, the TV may be experiencing power issues.
2. Check the red standby light near the bottom of the screen.
– The light is on when the TV is off (standby), and off when the TV is on.
– If the light is off and there’s no menu or picture, the TV may not be receiving power.
3. Check your input source.
– If your cable box or streaming device is connected to HDMI 1, ensure the TV source is also set to HDMI 1.
– If it’s already set correctly but there’s still no picture, unplug and reconnect the HDMI cable at both ends. If any cable is damaged, it will need to be replaced. Power cycle the device and TV after reconnecting.
4. Try a different HDMI port or cable.
– Connect a different external device to see if the issue is limited to one source.
– If a new device works, you’ve narrowed down the issue.
5. Run HDMI Troubleshooting. Go to: Home > left directional key > Connected Devices > Connection Guide > Video Device > HDMI Troubleshooting (approx. 2 min).
6. Check for firmware updates. If your screen stays on long enough, we recommend checking for updates, which may resolve any HDMI communication bugs: Home > left directional key > Settings > Support > Software Update > Update Now
If the problem persists after these steps, please call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available via the ‘Support’ section on our website.
~ Samsung Advisor
Thank you for sharing your experience. If your TV powers on but you’re seeing a black screen, it could be caused by your external device or the connection itself. Please try the following steps to help determine the cause:
1. Press the Home button on your Samsung remote.
– If the menu appears, the TV is powered on but may be on the wrong source or not receiving a signal.
– If the menu does not appear, the TV may be experiencing power issues.
2. Check the red standby light near the bottom of the screen.
– The light is on when the TV is off (standby), and off when the TV is on.
– If the light is off and there’s no menu or picture, the TV may not be receiving power.
3. Check your input source.
– If your cable box or streaming device is connected to HDMI 1, ensure the TV source is also set to HDMI 1.
– If it’s already set correctly but there’s still no picture, unplug and reconnect the HDMI cable at both ends. If any cable is damaged, it will need to be replaced. Power cycle the device and TV after reconnecting.
4. Try a different HDMI port or cable.
– Connect a different external device to see if the issue is limited to one source.
– If a new device works, you’ve narrowed down the issue.
5. Run HDMI Troubleshooting. Go to: Home > left directional key > Connected Devices > Connection Guide > Video Device > HDMI Troubleshooting (approx. 2 min).
6. Check for firmware updates. If your screen stays on long enough, we recommend checking for updates, which may resolve any HDMI communication bugs: Home > left directional key > Settings > Support > Software Update > Update Now
If the problem persists after these steps, please call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available via the ‘Support’ section on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on July 6, 2026
Posted by: ChristianHD
from Alexandria VA
[This review was collected as part of a promotion.] I love the TV and the built-in news and sports channels. It is great picture quality and so easy to use with streaming services.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Remote problem
on July 6, 2026
Posted by: Shera
[This review was collected as part of a promotion.] Not all the tv’s that say that they have voice recognition have it. You need to purchase a separate remote for that. Setting up options make you think you have that when only certain tv’s come with a remote that will work for voice. The tv is good quality besides that one issue.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
70 Inch Class Crystal UHD U8000H 4K
on July 6, 2026
Posted by: mkbluetownie
from NW Ohio
[This review was collected as part of a promotion.] Internal speakers are Good, picture is good. I was disappointed there was no optical input.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung tv
on July 6, 2026
Posted by: Matt
from Massachusetts
[This review was collected as part of a promotion.] I love the new Samsung Smart TVs and you also get free live channels with the TV and there’s a bunch of channels to choose from. And when there on sale u can get a really good price!! And of course, great picture thank you Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Andrew
on July 5, 2026
Posted by: Andrew
from Saint Joseph
[This review was collected as part of a promotion.] Very good television. Has more streaming platforms and the best picture of a television that I have ever owned
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
No remote button was a drawback.
on July 5, 2026
Posted by: Vette64
[This review was collected as part of a promotion.] Picture quality is good but what was expected with a small screen. No microphone option on the remote was disappointing.
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The colors are good for her
on July 5, 2026
Posted by: Papasam
from Barre, Ma.
[This review was collected as part of a promotion.] My wife loves the new Samsung tv it comes in very good condition I bought it for her.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US